METHODS FOR UTILIZING USER EMOTIONAL STATE IN A BUSINESS PROCESS

• US 20080091515A1
• Filed: 10/16/2007
• Published: 04/17/2008
• Est. Priority Date: 10/17/2006
• Status: Abandoned Application

• Current Assignee: Patentvc Limited
• Original Assignee: Patentvc Limited
• Inventors: Rotberg, Keren, Rosenfeld, Michal, Karasik, Michael, Thieberger, Gil
• Application Number:
  US11/873,240
• Publication Number:
  US 20080091515A1
• Time in Patent Office: Days
• US Class Current: 705/7.11
• CPC Class Codes: G06Q 10/04 Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem" market predictions or forecasting for commercial activities G06Q30/0202
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management

Abstract

Methods for receiving emotional state indications and identifying a business process problematic part or providing statistical data in correlation with corresponding business process parts or comparing interchangeable business process parts.

Claims

1. A computer-implemented method comprising:

receiving indications of the emotional states of users interacting with at least one part of at least one business process; and

identifying at least one problematic part of the at least one business process based on the received indication of the emotional states of the users.

2. The method of claim 1, further comprising the step of generating statistical data, which is relevant to at least one part of the business process, based on the received emotional states.

3. The method of claim 1, further comprising the step of generating a notification regarding the at least one problematic business process part.

4. The method of claim 1, further comprising the step of replacing, modifying or outsourcing the at least one problematic part.

5. The method of claim 1, wherein the at least one part of the at least one business process has an abstract representation, and the problematic part has an abstract representation having an abstract emotional status.

6. A computer-implemented method comprising:

receiving emotional states of users of at least one part of at least one business process;

generating statistical data based on the received emotional states; and

providing data based on the generated statistical data in correlation with corresponding business process parts of the at least one business process.

7. The method of claim 6, wherein the step of generating the statistical data further comprises using contextual data relevant to the business process part.

8. The method of claim 6, wherein the statistical data comprises an estimation of an overall morale of the users in the business process part.

9. The method of claim 6, wherein the provided data comprises an indication of at least one problematic part of the at least one business process.

10. The method of claim 6, wherein the users belong to subgroups and the statistical data comprises at least one statistical value for at least one subgroup.

11. The method of claim 6, wherein at least one part of the at least one business process has an abstract representation of a business process.

12. The method of claim 11, wherein the provided data comprises at least one abstract emotional status correlated with at least one corresponding abstract representation of a business process part.

13. A computer-implemented method comprising:

receiving emotional states of users of at least two interchangeable parts of a business process;

generating statistical data based on the received emotional states; and

comparing the at least two interchangeable parts based on the generated statistical data.

14. The method of claim 13, further comprising the step of setting at least one of the interchangeable parts as default based on the comparison.

15. The method of claim 13, wherein the two interchangeable parts are abstract representations of business process parts.

16. The method of claim 13, further comprising the step of supplying a user with one of the interchangeable parts and modifying an environment of the user based on his current emotional state.