SYSTEMS AND METHODS FOR INTERACTIVELY ACCESSING NETWORKED SERVICES USING VOICE COMMUNICATIONS

• US 20080095331A1
• Filed: 10/18/2006
• Published: 04/24/2008
• Est. Priority Date: 10/18/2006
• Status: Abandoned Application

• Current Assignee: Futurion 1 SA
• Original Assignee: Futurion 1 SA
• Inventors: Wlasiuk, Eugeniusz
• Application Number:
  US11/550,754
• Publication Number:
  US 20080095331A1
• Time in Patent Office: Days
• US Class Current: 379/88.14
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system for using voice communications to access networked services is disclosed. The system includes a voice recognition module in communications with a network, a text understanding module, a first domain system a pool of domain system agents, and an order manager. The voice recognition module is configured to receive voice commands from a telephony device that is connected to the network and transform those commands into text files. The text understanding module is configured to translate a text file into a set of structured logical objectives. The first domain system is configured to host the networked services. Each one of the domain system agents is associated with one of the networked services hosted by the first domain system.

The order manager is in communications with the voice recognition module, the text understanding module, and the pool of domain system agents. Further, the order manager is configured to: receive the set of structured logical objectives from the text understanding module, determine whether the set of structured logical objectives contains the necessary information to identify which networked service is being requested by the telephony device, and activate the domain system agent associated with the requested networked service when the set of structured logical objectives contains the necessary identification information. After activation, the domain system agent is configured to facilitate communications between the telephony device and the first domain system.

Claims

1. A system for using voice communications to access a plurality of networked services, comprising:

a voice recognition module in communications with a network, the voice recognition module configured to receive a voice command from a telephony device connected to the network and transform the voice command into a text file;

a text understanding module configured to translate a text file into a set of structured logical objectives;

a first domain system configured to host the plurality of networked services;

a pool of domain system agents associated with each of the plurality of networked services; and

an order manager in communications with the voice recognition module, the text understanding module, and the pool of domain system agents, wherein,

the order manager is configured to,

receive the set of structured logical objectives from the text understanding module,

determine whether the set of structured logical objectives contains necessary information to identify which networked service is being requested by the telephony device, and

when the set of structured logical objectives contains the necessary information, activate the domain system agent associated with the requested networked service, the domain system agent being configured to facilitate communications between the telephony device and the first domain system.

2. The system for using voice communications to access networked services, as recited in claim 1, further including an authentication module in communications with the order manager, the authentication module configured to determine a required authentication level to access the requested network service.

3. The system for using voice communications to access networked services, as recited in claim 2, wherein the authentication module authenticates a user to the required authentication level using biometrics authentication information from the user.

4. The system for using voice communications to access networked services, as recited in claim 2, wherein the authentication module authenticates a user to the required authentication level using a unique identification code provided by the user through the telephony device.

5. The system for using voice communications to access networked services, as recited in claim 2, wherein the order manager is further configured to generate a question text file requesting for additional authentication data to be submitted by a user of the telephony device when the user fails to successfully authenticate to the required authentication level and send that question text file to a voice generator module.

6. The system for using voice communications to access networked services, as recited in claim 1, wherein the network is a telephony network.

7. The system for using voice communications to access networked services, as recited in claim 1, wherein the network is a wide area network (WAN).

8. The system for using voice communications to access networked services, as recited in claim 1, wherein the telephony device is a mobile phone.

9. The system for using voice communications to access networked services, as recited in claim 1, wherein the telephony device is an Internet communications device.

10. The system for using voice communications to access networked services, as recited in claim 1, wherein the text understanding module translates the text file using a natural language processing (NLP) resource.

11. The system for using voice communications to access networked services, as recited in claim 1, wherein the text understanding module translates the text file using an ontological semantics (OS) resource.

12. The system for using voice communications to access networked services, as recited in claim 1, wherein the domain system agent is further configured to provide the networked service requested by a user of the telephony device.

13. The system for using voice communications to access networked services, as recited in claim 5, wherein the order manager is further configured to generate a question text file requesting for additional data to be submitted by a user of the telephony device when the set of structured logical objectives does not contain the necessary information to determine which networked service is requested and send that question text file to a voice generator module.

14. The system for using voice communications to access networked services, as recited in claim 13, wherein the domain system agent is further configured to generate question text file requesting for additional data to be submitted by a user of the telephony device when the set of structured logical objectives does not contain information required for the requested network service to be provided.

15. The system for using voice communications to access networked services, as recited in claim 14, wherein the voice generator module is configured to translate the question text file into an audio clip and send the audio clip to the telephony device.

16. A method for accessing networked services using voice communications, comprising:

receiving a voice command;

converting the voice command into a text file;

translating the text file into a set of structured logical objectives using a text understanding module and a language processing resource;

analyzing the set of structured logical objectives to determine whether the set of structured logical objectives contains necessary information to identify which networked service is being requested by the voice command; and

when the set of structured logical objectives contains the necessary information, activating a domain system agent associated with the requested networked service.

17. The method for accessing networked services using voice communications, as recited in claim 16, further including:

determining a required authentication level for an originator of the voice command to access the requested networked service;

examining authentication data associated with the originator to determine whether the authentication data satisfies the required authentication level;

generating a question text file requesting for additional authentication data to be submitted by the originator when the authentication data fails to satisfy the required authentication level for the networked service;

sending the question text file to a voice generator module;

converting the question text file into an audio clip; and

sending the audio clip to the originator.

18. The method for accessing networked services using voice communications, as recited in claim 17, wherein the authentication data is biometric identification information obtained from the originator.

19. The method for accessing networked services using voice communications, as recited in claim 17, wherein the authentication data is a unique identification code provided by the originator through a telephony device

20. The method for accessing networked services using voice communications, as recited in claim 16, wherein language processing resource is a natural language processor resource.

21. The method for accessing networked services using voice communications, as recited in claim 16, wherein the language processing resource is an ontological semantics resource.

22. The method for accessing networked services using voice communications, as recited in claim 16, wherein the voice command originates from a user communicating with a telephony device.

23. The method for accessing networked services using voice communications, as recited in claim 16, wherein the domain system agent is in communications with an originator of the voice command and a domain system hosting the networked service.

24. The method for accessing networked services using voice communications, as recited in claim 23, wherein the domain system agent is configured to facilitate communications between the originator and the domain system.

25. The method for accessing networked services using voice communications, as recited in claim 16, further including:

generating a question text file requesting for additional data to be communicated by an originator of the voice command when the set of structured logical objectives does not contain the necessary information to identify which networked service is being requested;

sending the question text file to a voice generator module;

converting the question text file into an audio clip; and

sending the audio clip to the originator.

26. The method for accessing networked services using voice communications, as recited in claim 16, further including

generating a question text file requesting for additional data to be communicated by an originator of the voice command when the set of structured logical objectives does not contain information required for the requested network service to be provided;

sending the question text file to a voice generator module;

converting the question text file into an audio clip; and

sending the audio clip to the originator.

27. A method for interactively acquiring data for accessing networked services, comprising:

receiving a request to access networked services;

creating a session packet that includes applicable data from the request;

evaluating the applicable data in the session packet to determine whether the request includes required data,

when the request lacks the required data, generating a question to query the required data; and

sending the question to a voice generator object.

28. The method for interactively acquiring data for accessing networked services, as recited in claim 27, further including:

generating an audio clip to effectuate the question; and

sending the audio clip to an originator of the request.

29. The method for interactively acquiring data for accessing networked services, as recited in claim 27, further including:

receiving the required data; and

updating the session agent with the required data.

30. The method for interactively acquiring data for accessing networked services, as recited in claim 27, wherein the required data is information required for determining which networked service is being requested.

31. The method for interactively acquiring data for accessing networked services, as recited in claim 27, wherein the required data is information required for authenticating the originator of the request.

32. The method for interactively acquiring data for accessing networked services, as recited in claim 27, wherein the required data is information required for the requested network service to be provided.