Communication assistance system and method
First Claim
1. A communication assistance system for providing access to information corresponding to a plurality of subscribers, the system comprising:
- a telephone switch for receiving calls from a plurality of requesters desiring to access said information corresponding to subscribers;
a listing database configured to store said information corresponding to each of said subscribers, including a field containing wireless phone numbers of a desired portion of said subscribers and a connect field that stores information instructing said communication assistance system as to whether to mask said a subscriber'"'"'s wireless phone number to said requester, such that during a process that said requester is being connected to a desired subscriber, said connect field is examined to determine whether to disclose said subscriber'"'"'s wireless phone number to said requester; and
a call center coupled to said switch for routing each of said received calls from said requester to an operator terminal that has access to said database listing table, wherein said connect field further comprises information instructing said communication assistance system as to whether or not to mask said subscriber'"'"'s wireless phone number to a customer representative who is handling a request from a requester.
0 Assignments
0 Petitions
Accused Products
Abstract
A communication assistance system is provided for accessing information corresponding to a plurality of subscribers. This system is comprised of a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system provides: a dynamically controlled closing prompt; an interface feature allowing subscribers to update their own information; a dial string translator for identifying service provider of the requester; a billing database for transferring call charges of the subscriber to the requester; a processor to notify subscribers to update their information; the ability to store license plate numbers of the subscribers; a masking feature that allows system to connect requester to subscriber without revealing subscriber'"'"'s mobile telephone number, a searchable database of subscriber information based on particular information found in the subscriber listing.
32 Citations
1 Claim
-
1. A communication assistance system for providing access to information corresponding to a plurality of subscribers, the system comprising:
-
a telephone switch for receiving calls from a plurality of requesters desiring to access said information corresponding to subscribers; a listing database configured to store said information corresponding to each of said subscribers, including a field containing wireless phone numbers of a desired portion of said subscribers and a connect field that stores information instructing said communication assistance system as to whether to mask said a subscriber'"'"'s wireless phone number to said requester, such that during a process that said requester is being connected to a desired subscriber, said connect field is examined to determine whether to disclose said subscriber'"'"'s wireless phone number to said requester; and a call center coupled to said switch for routing each of said received calls from said requester to an operator terminal that has access to said database listing table, wherein said connect field further comprises information instructing said communication assistance system as to whether or not to mask said subscriber'"'"'s wireless phone number to a customer representative who is handling a request from a requester.
-
Specification