Systems and Methods for Recording

• US 20080137640A1
• Filed: 12/08/2006
• Published: 06/12/2008
• Est. Priority Date: 12/08/2006
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Inventors: Coleman, Mark Edmund, Calahan, Marc
• Granted Patent: US 8,130,925 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

Included are embodiments for recording data from a communication. A least one embodiment includes receiving media data associated with the communication from a first communications device at a first receive port and sending the received media data to a first transmit port, wherein the first transmit port is coupled to a second receive port. Some embodiments include sending the received media data to a recording device via a connection with the recorder, the connection being located on the coupling of the first transmit port and the second receive port.

Claims

1. A method for recording data from a communication, comprising:

receiving media data associated with the communication from a first communications device at a first receive port;

sending the received media data to a first transmit port, wherein the first transmit port is coupled to a second receive port;

sending the received media data from the first transmit port to the second receive port;

sending the received media data to a second communications device via a second transmit port; and

sending the received media data to a recording device via a connection with a recorder, the connection being located on the coupling between the first transmit port and the second receive port.

2. The method of claim 1, wherein the connection with the recorder is a passive connection between the first transmit port and the second receive port.

3. The method of claim 1, wherein the media data includes at least one of the following:

voice data and screen data.

4. The method of claim 1, wherein sending the received media data to a recording device includes sending the media data to a recorder bank.

5. The method of claim 1, wherein the recorder is further configured to receive control data associated with the media data.

6. The method of claim 5, wherein the control data is received via a local call control server.

7. The method of claim 6, wherein the local call control server is configured to receive control data via a Signaling System 7 (SS7) protocol.

8. The method of claim 1, wherein the media data is configured for communication in a Time Division Multiplexing (TDM) environment.

9. The method of claim 1, wherein the media data is configured for communication in an Internet Protocol (IP) environment.

10. The method of claim 1, wherein at least a portion of the media data is sent to a recorder controller, the recorder controller configured to determine a recorder for recording the media data.

11. A method for recording data from a communication, comprising:

receiving media data associated with the communication from a switch at a first receive port, wherein the media data is associated with a communication between a first communications device and a second communications device;

sending the received media data to a first transmit port, wherein the first transmit port is coupled to a second receive port;

sending the received media data from the first transmit port to the second receive port;

sending the received media data to a second communications device via a second transmit port; and

sending the received media data to a recorder bank via a connection with the recorder bank, the passive connection being coupled between first transmit port and the second receive port,

wherein the recorder bank includes a plurality of recorders.

12. The method of claim 11, wherein the connection with the recorder bank is a passive connection between the first transmit port and the second receive port.

13. The method of claim 11, wherein the media data includes at least one of the following:

voice data and screen data.

14. The method of claim 11, wherein at least one of the recorders includes at least one of the following:

a hardware-oriented recorder, a software-oriented recorder, and a hybrid hardware-software-oriented recorder.

15. The method of claim 11, wherein sending the received media data to a recording bank includes sending the media data to a load balancer.

16. The method of claim 11, wherein the recorder bank is further configured to receive control data associated with the media data.

17. The method of claim 16, wherein the control data is received via a local call control server.

18. The method of claim 17, wherein the local call control server is configured to receive control data via a Signaling System 7 (SS7) protocol.

19. The method of claim 11, wherein the media data is configured for communication in a Time Division Multiplexing (TDM) environment.

20. The method of claim 11, wherein the media data is configured for communication in an Internet Protocol (IP) environment.

21. The method of claim 11, wherein at least a portion of the media data is sent to a recorder controller, the recorder controller configured to determine a recorder for recording the media data.

24. The method of claim 11, wherein the media data includes at least one of the following:

voice data and screen data.

29. The method of claim 11, wherein the media data is configured for communication in a Time Division Multiplexing (TDM) environment.

30. The method of claim 11, wherein the media data is configured for communication in an Internet Protocol (IP) environment.

22. A method for recording data from a communication, comprising:

receiving media data associated with the communication, wherein the media data is received via a connection to a connection line of a switch, the connection line connecting transmit port of the switch with a receive port with the switch; and

receiving control data via a signaling component, the control data being configured to provide information related to recording of the received media data.

23. The method of claim 22, wherein the connection with the line of the switch is a passive connection between the first transmit port and the second receive port.

25. The method of claim 22, further comprising recording the received media data according to the received control data.

26. The method of claim 22, further comprising sending media data to a recorder for recording.

27. The method of claim 22, wherein the control data is received via a local call control server.

28. The method of claim 27, wherein the local call control server is configured to receive control data via a Signaling System 7 (SS7) protocol.