Voicemail filtering and transcription

• US 20080198979A1
• Filed: 02/21/2007
• Published: 08/21/2008
• Est. Priority Date: 02/21/2007
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: FitzGerald, Cary W., Skakkebaek, Jens Ulrik
• Granted Patent: US 8,064,576 B2
• Time in Patent Office: Days
• US Class Current: 379/88.13
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user'"'"'s email-capable device. Filtering includes generating a priority flag based on a word search of the voicemail. The integrated communication system further performs a rough transcription of the voicemail, either automatically or on demand as specified by the user. According to embodiments, the rough transcription is entered as text in an email that is sent to the user. In an embodiment, a user may request a refined transcription of the voicemail by pressing a button on the user'"'"'s device. In an embodiment, the rough transcription is replaced by the refined transcription in the original email and the original is marked “unread” in the user'"'"'s email inbox on the user'"'"'s device.

Claims

1. An integrated messaging system, comprising:

a messaging server coupled to at least one network; and

an integrated communication server coupled among networks of different types, and further coupled to the messaging server, the integrated communication server comprising a filter/transcribe module configured to receive a voicemail message from a first network and to perform a filtering operation on the voicemail message from a caller to a user comprising searching for predetermined words, and further configured to perform a rough transcription of the voicemail message.

2. The integrated messaging system of claim 1, wherein the filter/transcribe module is further configured to generate an email message containing the rough transcription.

3. The integrated messaging system of claim 2, wherein the filter/transcribe module is further configured to send the email message to at least one user device.

4. The integrated messaging server of claim 3, wherein the generated email further contains an audio file of the voicemail message.

5. The integrated messaging system of claim 1, wherein the filter/transcribe module is further configured to filter the voicemail message, wherein filtering comprises searching for predetermined words.

6. The integrated messaging system of claim 5, wherein the filter/transcribe module is further configured to generate an email priority flag based on the filtering.

7. The integrated messaging system of claim 6, wherein the filter/transcribe module is further configured to generate an email message containing the rough transcription and the priority flag.

8. The integrated messaging system of claim 7, wherein the filter/transcribe module is further configured to generate an email message containing the rough transcription, the audio file, and the priority flag.

9. The integrated messaging system of claim 7, wherein the filter/transcribe module is further configured to send the email message to at least one user device.

10. The integrated messaging system of claim 2, wherein the filter/transcribe module is further configured to receive a request from the user to provide a refined transcription of the voicemail message.

11. The integrated messaging system of claim 10, wherein the filter/transcribe module is further configured to request the refined transcription to be performed, wherein requesting comprises sending an audio file of the voice message via one of the networks to an entity to perform the refined transcription.

12. The integrated messaging system of claim 11, wherein the filter/transcribe module is further configured to

receive the refined transcription from the entity;

and

substitute the refined transcription for the rough transcription in the email.

13. The integrated messaging system of claim 12, wherein the filter/transcribe module is further configured to reset a status of the email to be “

unread”

.

14. The integrated messaging system of claim 1, wherein the messaging server and the integrated communication server are coupled via a WAN.

15. The integrated messaging system of claim 1, wherein the messaging server and the integrated communication server are coupled via the Internet.

16. The integrated messaging system of claim 1, wherein the messaging server and the integrated communication server are coupled via a LAN in an enterprise.

17. The integrated messaging system of claim 16, wherein the integrated communication server further comprises an interface module configured to interface with the messaging server.

18. The integrated messaging system of claim 17, wherein the messaging server hosts an enterprise groupware application.

19. The integrated messaging system of claim 18, wherein the groupware application comprises a directory service that includes user information for members of the enterprise.

20. The integrated messaging system of claim 18, wherein the filter/transcribe module is further configured to perform filtering using the user information.

21. An integrated communication system, comprising:

a communication server that couples among networks of different types, the communication server configured to receive audio data via a first network, wherein the audio data comprises a message of a first type sent to a user the communication server configured to transform the audio data from a first format to a second format; and

;

an interface module that couples to the communication server, wherein the interface module pulls a plurality of user information from a messaging server of a network, wherein the user information includes information relevant to at least the network.

22. The system of claim 21, wherein the communication server further comprises a filter/transcribe module configured to filter the audio data in the first format, comprising searching for predetermined words in the audio data, including comparing words in the audio data to one or more items of the plurality of user information, the communication server further configured to

generate a message of a second type, wherein the message of the second type includes the transformed audio data in the second format.

23. The system of claim 22, wherein the second format comprises a rough transcription of the audio data, wherein the communication server is further configured to cause a refined transcription of the audio data to be performed based on at least one of a user request and predetermined preferences that indicate the refined transcription is to be performed automatically.

24. A multi-media communication method, comprising:

receiving audio data in a communication server via a first network that is coupled among networks of different types, wherein the audio data comprises a message of a first type sent to a user;

pulling a plurality of user information from a messaging server of a network, wherein the user information includes information relevant to at least the network; and

filtering the audio data, wherein the audio data is in a first format, comprising searching for predetermined words in the audio data, including comparing words in the audio data to one or more items of the plurality of user information.

25. The method of claim 24, further comprising:

transforming the audio data to a second format; and

generating a message of a second type, wherein the message of the second type includes the transformed audio data in the second format.

26. The method of claim 25, wherein the second format comprises a rough transcription of the audio data, wherein the method further comprises a refined transcription of the audio data to be performed based on at least one of a user request and predetermined preferences that indicate the refined transcription is to be performed automatically.