System and method for providing a search portal with enhanced results

• US 20080198995A1
• Filed: 11/14/2007
• Published: 08/21/2008
• Est. Priority Date: 11/14/2006
• Status: Abandoned Application

• Current Assignee: Faith Mcgary, Ian Bacon
• Original Assignee: Faith Mcgary, Ian Bacon
• Inventors: McGary, Faith, Bacon, Ian
• Application Number:
  US11/985,327
• Publication Number:
  US 20080198995A1
• Time in Patent Office: Days
• US Class Current: 379/218.01
• CPC Class Codes: G06F 16/3349 Reuse of stored results of previous queries
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation

Abstract

A system for providing search results having a portal for receiving search requests and a means for obtaining prior search results from telephonic directory assistance requests. A trend module analyzes the obtained prior search results from telephonic directory assistance requests; where results provided to a user in response to the search request received at the portal are affected by the prior search results from telephonic directory assistance requests.

Claims

1. A system for providing search results, said system comprising:

a portal for receiving search requests;

a means for obtaining prior search results from telephonic directory assistance requests; and

a trend module for analyzing said obtained prior search results from telephonic directory assistance requests;

wherein results provided to a user in response to said search request received at said portal are affected by said prior search results from telephonic directory assistance requests.

2. The system as claimed in claim 1, wherein said portal for receiving search requests is a web portal fro receiving internet search requests.

3. The system as claimed in claim 1, wherein said requests received at said portal are business listing requests for business contact information.

4. The system as claimed in claim 1, further comprising a directory assistance system for providing search results for telephonic directory assistance requests.

5. The system as claimed in claim 1, wherein said results provided to a user in response to said search request received at said portal are supplemented with additional contact information that is obtained from said trend module.

6. The system as claimed in claim 1, wherein said prior search results from telephonic directory assistance requests are stored in call records.

7. The system as claimed in claim 6, wherein each of said call record include a caller identifier field, time date and location field, request field and results field.

8. The system as claimed in claim 7, wherein review by said trend module of said prior search results includes a review of said results field to determine a category of a result provided to a caller in response to a telephonic directory assistance requests.

9. The system as claimed in claim 7, wherein review by said trend module of said prior search results includes a review of said request field to determine a category of a result requested by a caller during telephonic directory assistance requests.

10. The system as claimed in claim 7, wherein said review by said trend module of said prior search results includes a review of said time, date and location field to determine a category of a result provided to a caller of a in response to a telephonic directory assistance requests.

11. The system as claimed in claim 7, wherein said review by said trend module of said prior search results includes a review of said time, date and location field, said request field and said results field to analyze said obtained prior search results from telephonic directory assistance requests.

12. The system as claimed in claim 7, wherein said review by said trend module of said prior search results includes a review of said caller identifier field to determine when a caller, who had previous made a directory assistance requests, makes a second telephonic directory assistance request within a predefined time.

13. The system as claimed in claim 12, wherein said predefined time is a second telephonic directory assistance request within 30 minutes.

14. A method for providing search results, said method comprising the steps of:

receiving search requests at a portal;

obtaining prior search results from telephonic directory assistance requests; and

analyzing said obtained prior search results from telephonic directory assistance requests at a trend module;

wherein results provided to a user in response to said search request received at said portal are affected by said prior search results from telephonic directory assistance requests.

15. The method as claimed in claim 14, wherein said obtained prior search results from telephonic directory assistance requests are stored in call records.

16. The method as claimed in claim 15, wherein each of said call record include a caller identifier field, time date and location field, request field and results field.

17. The method as claimed in claim 16, wherein review by said trend module of said prior search results further includes the step of reviewing said results field to determine a category of a result provided to a caller in response to a telephonic directory assistance requests.

18. The method as claimed in claim 16, wherein review by said trend module of said prior search results further includes the step of reviewing of said request field to determine a category of a result requested by a caller during telephonic directory assistance requests.

19. The method as claimed in claim 16, wherein said review by said trend module of said prior search results further comprises the step of reviewing of said time, date and location field to determine a category of a result provided to a caller of a in response to a telephonic directory assistance requests.

20. The method as claimed in claim 16, wherein said review by said trend module of said prior search results further comprises the step of reviewing of said time, date and location field, said request field and said results field to analyze said obtained prior search results from telephonic directory assistance requests.

21. The method as claimed in claim 16, wherein said review by said trend module of said prior search results further comprises the step of reviewing of said caller identifier field to determine when a caller, who had previous made a directory assistance requests, makes a second telephonic directory assistance request within a predefined time.

22. The method as claimed in claim 21, wherein said predefined time is a second telephonic directory assistance request within 30 minutes.