User Guidance System, Mobile Communication Terminal, and User Guidance Method

• US 20080227402A1
• Filed: 03/01/2006
• Published: 09/18/2008
• Est. Priority Date: 03/01/2005
• Status: Active Grant

• Current Assignee: NTT Docomo Incorporated (Nippon Telegraph and Telephone Corporation)
• Original Assignee: NTT Docomo Incorporated (Nippon Telegraph and Telephone Corporation)
• Inventors: Akinaga, Yoshikazu, Kaneda, Shigeru
• Granted Patent: US 7,689,243 B2
• Time in Patent Office: Days
• US Class Current: 455/68
• CPC Class Codes: H04L 47/10 Flow control; Congestion control
• CPC Class Codes: H04L 47/70 Admission control; Resource allocation
• CPC Class Codes: H04L 47/808 User-type aware
• CPC Class Codes: H04L 47/824 Applicable to portable or mobile terminals
• CPC Class Codes: H04L 47/83 based on usage prediction
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 2215/018 On-line real-time billing, able to see billing information while in communication, e.g. via the internet
• CPC Class Codes: H04M 2215/0188 Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 2215/81 Notifying aspects, e.g. notifications or displays to the user
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 28/02 Traffic management, e.g. flow control or congestion control
• CPC Class Codes: H04W 4/24 Accounting or billing
• CPC Class Codes: H04W 88/08 : Access point devices

Abstract

A user guidance system includes a communication history receiver receiving communication history information of a mobile communication terminal; a traffic information generator receiving resource state information from a base station and generating communication traffic information at the base station; a dissatisfaction calculator calculating a dissatisfaction with a recommended action to a user of the mobile communication terminal, based on the communication history information and the communication traffic information; a recommended action extractor extracting a recommended action for the user to be notified of, based on dissatisfactions with a plurality of recommended actions; and an information transmitter transmitting the recommended action to the mobile communication terminal.

Claims

1. :

A user guidance system comprising;

communication history receiving means for receiving communication history information which is history information of communication of a mobile communication terminal in a communication network;

traffic information generating means for receiving from a base station in the communication network, resource state information indicating a usage state of resources of the base station and for generating communication traffic information about a communication traffic at the base station, using the resource state information and the communication history information;

dissatisfaction calculating means for calculating a dissatisfaction with a recommended action being an action recommended to a user of the mobile communication terminal, based on the communication history information received by the communication history receiving means and the communication traffic information generated by the traffic information generating means;

recommended action extracting means for, based on dissatisfactions with a plurality of recommended actions calculated by the dissatisfaction calculating means, extracting a recommended action for the user to be notified of, out of the plurality of recommended actions; and

information transmitting means for transmitting the recommended action extracted by the recommended action extracting means, to the mobile communication terminal.

2. :

The user guidance system according to claim 1, wherein the dissatisfaction calculating means calculates the dissatisfaction, using a function preliminarily set based on the communication history information and communication traffic information,

the user guidance system further comprising;

action specifying means for specifying an action of the user after the transmission of the recommended action to the mobile communication terminal by the information transmitting means, based on the communication history information; and

function resetting means for resetting the function if the action specified by the action specifying means is different from the recommended action.

3. :

A mobile communication terminal comprising;

communication history receiving means for receiving communication history information being history information of communication in a communication network;

traffic information generating means for receiving from a base station in the communication network, resource state information indicating a usage state of resources of the base station and for generating communication traffic information about a communication traffic at the base station, using the resource state information and the communication history information;

dissatisfaction calculating means for calculating a dissatisfaction with a recommended action being an action recommended to a user, based on the communication history information received by the communication history receiving means and the communication traffic information generated by the traffic information generating means;

recommended action extracting means for, based on dissatisfactions with a plurality of recommended actions calculated by the dissatisfaction calculating means, extracting a recommended action for the user to be notified of, out of the plurality of recommended actions; and

outputting means for outputting the recommended action extracted by the recommended action extracting means.

4. :

The mobile communication terminal according to claim 3, wherein the dissatisfaction calculating means calculates the dissatisfaction, using a function preliminarily set based on the communication history information and communication traffic information,

the mobile communication terminal further comprising;

action specifying means for specifying an action of the user after the transmission of the recommended action to the mobile communication terminal by the information transmitting means, based on the communication history information; and

function resetting means for resetting the function if the action specified by the action specifying means is different from the recommended action.

5. :

The mobile communication terminal according to claim 3, further comprising communication controlling means for restricting connection to the communication network, according to the recommended action extracted by the recommended action extracting means.

7. :

The mobile communication terminal according to claim 4, further comprising communication controlling means for restricting connection to the communication network, according to the recommended action extracted by the recommended action extracting means.

6. :

A user guidance method comprising;

a communication history receiving step wherein communication history receiving means receives communication history information being history information of communication in a communication network;

a traffic information generating step wherein traffic information generating means receives from a base station in the communication network, resource state information indicating a usage state of resources of the base station and generates communication traffic information about a communication traffic at the base station, using the resource state information and the communication history information;

a dissatisfaction calculating step wherein dissatisfaction calculating means calculates a dissatisfaction with a recommended action being an action recommended to a user, based on the communication history information received by the communication history receiving means and the communication traffic information generated by the traffic information generating means; and

a recommended action extracting step wherein, based on dissatisfactions with a plurality of recommended actions calculated by the dissatisfaction calculating means, recommended action extracting means extracts a recommended action for the user to be notified of, out of the plurality of recommended actions.