METHOD, SYSTEM AND COMPUTER PROGRAM FOR ENABLING LIVE SALES SUPPORT
First Claim
1. A method for enabling sales support to a salesperson remotely located from an office, the method comprising:
- (a) digitizing hand written data on a medium, such medium optionally including a digital pattern;
(b) receiving the data from the salesperson, wherein the data is sent using a communication device;
(c) processing the data; and
(d) generating feedback.
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Accused Products
Abstract
A method, system and computer program is provided for enabling live sales support for a salesperson where the sales process depends on information or approvals from a remote office. The invention provides for the capture and digitization of written information obtained by a salesperson in consultation with a customer. Data is transferred to one or more remote computers defining back office systems, and processed according to pre-determined rules that support the particular sales process. Feedback is provided to the salesperson, including, for example, enabling conclusion of a sales transaction. The invention enables the mobilization of salespersons at relatively low cost while maintaining integration with office systems located at a remote office location. The invention also enables interaction with other system(s) or personnel assisting/providing approval to the sales transaction. The invention further enables the payment to conclude the sales transaction.
23 Citations
51 Claims
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1. A method for enabling sales support to a salesperson remotely located from an office, the method comprising:
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(a) digitizing hand written data on a medium, such medium optionally including a digital pattern; (b) receiving the data from the salesperson, wherein the data is sent using a communication device; (c) processing the data; and (d) generating feedback. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for enabling live sales support to a remote salesperson, the method comprising:
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(a) defining a digital sales form for a sales process; (b) defining a processing template based on the digital sales form; (c) receiving data from the salesperson, wherein the data is generated by a digital pen in conjunction with the digital sales form by the salesperson in consultation with a customer, and wherein the data sent by a communication device; (d) comparing the data with the processing template; and (e) providing feedback to the salesperson. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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17. A system for enabling live sales support for a salesperson located remotely from an office, the system comprising:
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(a) a digital pen operable to generate electronic data when used with a digital sales form in relation to a transaction; and (b) a communication device linked to the digital pen, the communication device operable to transmit data over a network to office systems; wherein the office systems transmit to the salesperson feedback regarding the transaction. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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- 33. A system for providing live sales support to a salesperson located remotely from an office, the system comprising an application program interface operable to receive data from a communication device, wherein the data is received via a network, wherein the data is generated by a digital pen and sales form used by the salesperson in relation to a transaction, wherein the application program interface is linked to office systems by a server, wherein the office systems process the data and provide feedback, and wherein the feedback provided to the salesperson.
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51. A computer program product for enabling live sales support for a salesperson located remotely from an office, the computer program product for use on a server computer, the computer program product comprising:
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(a) a computer usable medium; and (b) computer readable program code recorded or storable in the computer useable medium, the computer readable program code defining a server application on the server computer that is operable on the server computer to establish an application program interface; wherein the application program interface includes a data extraction module operable to receive data from a communication device over a network, the data generated by a digital pen and sales form used by the salesperson in relation to a transaction; wherein the application program interface is linked to a database, the database including a rules repository, wherein the application program interface is operable to authenticate, validate and analyse the data in accordance with one or more processing templates provided in the rules repository; wherein the application program interface is linked to office systems, wherein a listener/send program integrates the flow of data from the application program interface to the office systems, the office systems process the data and provide feedback; and wherein a messaging utility provides the feedback to the salesperson.
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Specification