Personal Service Integration on a Network

• US 20080274755A1
• Filed: 05/03/2007
• Published: 11/06/2008
• Est. Priority Date: 05/03/2007
• Status: Active Grant

• Current Assignee: Ribbon Communications Operating Company, Inc. (Ribbon Communications, Inc.)
• Original Assignee: Sonus Networks Incorporated (Ribbon Communications, Inc.)
• Inventors: Nagpal, Ashish, Farahmand, Fardad, Saksena, Vikram, Menon, Sunil, Cholkar, Arjun, Venkata, Nagesh Kumar Bollapalli, Shekar, Nagesh S.
• Granted Patent: US 7,805,131 B2
• Time in Patent Office: Days
• US Class Current: 455/461
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

Described are computer-based methods and apparatuses, including computer program products, for personal service integration on a network. A personal service monitors and stores user requests for services. The stored user requests are processed to determine usage patterns. The personal service processes the usage patterns to determine future requests and/or to determine how to fulfill a request. The personal service processes the request.

Claims

1. A method for personal service integration on a network, the method comprising:

monitoring a plurality of requests associated with a user;

determining a first pattern based on the plurality of requests associated with the user;

determining one or more telecommunication services from a plurality of telecommunication services based on the first pattern; and

modifying the one or more telecommunication services based on information associated with the first pattern.

2. The method of claim 1 wherein the determining the one or more telecommunication services is further based on a request received from a user.

3. The method of claim 2 wherein the request received from the user is received by a digital personal assistant module.

4. The method of claim 2 further comprising processing the request using speech recognition, handwriting recognition, text processing, or any combination thereof.

5. The method of claim 1 further comprising:

determining a future request associated with a user based on the first pattern; and

determining whether to process the future request based on a user response.

6. The method of claim 5 further comprising:

querying, by a digital personal assistant module, the user regarding the future request; and

receiving the user response associated with the future request.

7. The method of claim 1 further comprising:

selecting a pre-existing template; and

modifying the pre-existing template based on the first pattern.

8. The method of claim 7 wherein modifying further comprises generating a first template based on the first pattern.

9. The method of claim 1 further comprising determining a second pattern based on the plurality of requests associated with a user.

10. The method of claim 9 wherein the first pattern is associated with a first telecommunication service and the second pattern is associated with a second telecommunication service.

11. The method of claim 1 wherein the one or more telecommunications services comprises a message service, a presence status service, a calendar service, a message transmission and receiving service, a conference service, a location identification service, a social attribute identification service, a business communication service, an entertainment service, an information service, an electronic mail service, a phone service, a voicemail service, a television service, a storage service, or any combination thereof.

12. The method of claim 1 further comprising storing the first pattern in a storage module.

13. The method of claim 12 further comprising:

selecting a pre-existing template; and

modifying the pre-existing template based on the first pattern stored in the storage module.

17. The system of claim 1.6 further comprising a voice to text module configured to convert the request from the user from a vocal request to a text based request.

14. A computer program product, tangibly embodied in an information carrier, the computer program product including instructions being operable to cause a data processing apparatus to:

monitor a plurality of requests associated with a user;

determine a first pattern based on the plurality of requests associated with the user;

determine one or more telecommunication services from a plurality of telecommunication services based on the first pattern; and

modify the one or more telecommunication services based on information associated with the first pattern.

15. A system for personal service integration on a network, the system comprising,

a personal service module configured to monitor a plurality of requests associated with a user;

a personal service server configured to;

(a) determine a first pattern based on the plurality of requests associated with the user,

(b) determine one or more telecommunication services from a plurality of telecommunication services based on the first pattern; and

a service module configured to modify the one or more telecommunication services based on information associated with the first pattern.

16. The system of claim 15, the personal service server further configured to receive a request from a user and further determine the one or more telecommunication services from the plurality of telecommunication services based on the request from the user.

18. The system of claim 15, the personal service server further configured to determine a future request associated with a user based on the first pattern and determine whether to process the future request based on a user response.

19. The system of claim 15 further comprising a storage module configured to store the first pattern, the plurality of requests, or any combination thereof.

20. The system of claim 15 further comprising a virtual personal assistant module configured receive requests from the user, to query the user regarding a future request, or any combination thereof.

21. A system for personal service integration on a network, the system comprising:

a means for monitoring a plurality of requests associated with a user;

a means for determining a first pattern based on the plurality of requests associated with the user and determining one or more telecommunication services from a plurality of telecommunication services based on the first pattern; and

a means for modifying the one or more telecommunication services based on information associated with the first pattern.