Service Negotiation

• US 20080281760A1
• Filed: 04/30/2007
• Published: 11/13/2008
• Est. Priority Date: 04/30/2007
• Status: Abandoned Application

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Harrell, Aaron, Williams, Joe H., Hurt, Anthony Lee, Mitchell, William Lee, Ammay, Felix Orozco
• Application Number:
  US11/742,037
• Publication Number:
  US 20080281760A1
• Time in Patent Office: Days
• US Class Current: 705/80
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/188 Electronic negotiation

Abstract

Embodiments of a method for negotiating a service include enabling a first user to submit a set of information for establishing a service on behalf of another person, the set of information prohibited from being submitted by the first user unless the set of information completely satisfies criteria for the set of information that is needed for establishing the service in accordance with operating standards for establishing the service. The method further includes, after submission of the set of information by the first user, notifying a second user of the submission and enabling the second user to review the set of information and update the set of information with additional information regarding establishment of the service. Other methods and systems are also provided.

Claims

1. A method for negotiating a service, comprising:

enabling a first user to submit a set of information for establishing a service on behalf of another person, the set of information prohibited from being submitted by the first user unless the set of information completely satisfies criteria for the set of information that is needed for establishing the service in accordance with operating standards for establishing the service, the first user belonging to a first unit that is responsible for part of establishment of the service;

after submission of the set of information by the first user, notifying a second user of the submission and enabling the second user to review the set of information and update the set of information with additional information regarding the establishment of the service, the second user belonging to a second unit that is responsible for another part of the establishment of the service, wherein the update of the set of information with additional information is prohibited from being submitted unless the additional information satisfies criteria for the additional information that is needed for establishing the service in accordance with the operating standards for establishing the service; and

after submission of the additional set of information, notifying a user that is different than the second user of the submission of the additional set of information and enabling the user to review the information previously submitted by the first user and the second user.

2. The method of claim 1, wherein the user belongs to a third unit that is responsible for a different part of establishment of the service, the different part being different from the part for which the first user is responsible and the another part for which the second user is responsible.

3. The method of claim 1, wherein the user comprises a user belonging to the first unit.

4. The method of claim 1, further comprising:

enabling the second user to mark that previously supplied information from the first user is incorrect and to provide comments regarding the supplied information which has been marked as incorrect which causes the first user to be automatically notified of the comments provided by the second user.

5. The method of claim 2, further comprising:

notifying a third user of the submission and enabling the third user to review the set of information and update the set of information with additional information regarding establishment of the service, the third user belonging to a third unit that is responsible for another part of establishment of the service, wherein the update of the set of information with additional information is prohibited from being submitted unless the additional information satisfies criteria for the additional information that is needed for establishing the service in accordance with the operating standards for establishing the service, wherein the third user is notified at the same time as the second user.

6. The method of claim 1, wherein the service comprises a telephone forwarding service to at least one back-up telephone number used when a telephone service is disabled for a first telephone number.

7. The method of claim 1, further comprising:

providing a web-based forum for supplying information regarding the service that is stored in at least one database and is able to be accessed by at least one other user.

8. A computer readable medium having a computer program for negotiating a service, the program comprising:

enabling a first user to submit a set of information for establishing a service on behalf of another person, the set of information prohibited from being submitted by the first user unless the set of information completely satisfies criteria for the set of information that is needed for establishing the service in accordance with operating standards for establishing the service, the first user belonging to a first unit that is responsible for part of establishment of the service;

after submission of the set of information by the first user, notifying a second user of the submission and enabling the second user to review the set of information and update the set of information with additional information regarding the establishment of the service, the second user belonging to a second unit that is responsible for another part of the establishment of the service, wherein the update of the set of information with additional information is prohibited from being submitted unless the additional information satisfies criteria for the additional information that is needed for establishing the service in accordance with the operating standards for establishing the service; and

after submission of the additional set of information, notifying a user that is different than the second user of the submission of the additional set of information and enabling the user to review the information previously submitted by the first user and the second user.

9. The computer readable medium of claim 8, wherein the user belongs to a third unit that is responsible for a different part of establishment of the service, the different part being different from the part for which the first user is responsible and the another part for which the second user is responsible.

10. The computer readable medium of claim 8, wherein the user comprises a user belonging to the first unit.

11. The computer readable medium of claim 8, further comprising:

enabling the second user to mark that previously supplied information from the first user is incorrect and to provide comments regarding the supplied information which has been marked as incorrect which causes the first user to be automatically notified of the comments provided by the second user.

12. The computer readable medium of claim 9, further comprising:

notifying a third user of the submission and enabling the third user to review the set of information and update the set of information with additional information regarding establishment of the service, the third user belonging to a third unit that is responsible for another part of establishment of the service, wherein the update of the set of information with additional information is prohibited from being submitted unless the additional information satisfies criteria for the additional information that is needed for establishing the service in accordance with the operating standards for establishing the service, wherein the third user is notified at the same time as the second user.

13. The computer readable medium of claim 8, wherein the service comprises a telephone forwarding service to at least one back-up telephone number used when a telephone service is disabled for a first telephone number.

14. The computer readable medium of claim 8, the program further comprising:

providing a web-based forum for supplying information regarding the service that is stored in at least one database and is able to accessed by at least one other user.

15. A system for negotiating a service comprising:

a web server system facilitating a web-based forum enabling a first user to submit a set of information for establishing a service on behalf of another person, the set of information prohibited from being submitted by the first user unless the set of information completely satisfies criteria for the set of information that is needed for establishing the service in accordance with operating standards for establishing the service enforced by the web server system, the first user belonging to a first unit that is responsible for part of establishment of the service;

after submission of the set of information by the first user, the web server system is configured to notify a second user of the submission and enable the second user to review the set of information and update the set of information with additional information regarding the establishment of the service, the second user belonging to a second unit that is responsible for another part of the establishment of the service, wherein the update of the set of information with additional information is prohibited from being submitted to the web server system unless the additional information satisfies criteria for the additional information that is needed for establishing the service in accordance with the operating standards enforced by the web server system; and

after submission of the additional set of information, the web server system is further configured to notify a user that is different than the second user of the submission of the additional set of information and enable the user to review the information previously submitted by the first user and the second user.

16. The system of claim 15, further comprising:

an e-mail server configured to receive commands from the web server system and in response to the commands, send notification messages to the first user and the second user.

17. The system of claim 15, wherein the user belongs to a third unit that is responsible for a different part of establishment of the service, the different part being different from the part for which the first user is responsible and the another part for which the second user is responsible.

18. The system of claim 15, wherein the web server system is further configured to enable the second user to mark that previously supplied information from the first user is incorrect and to provide comments regarding the supplied information which has been marked as incorrect which causes the first user to be automatically notified of the comments provided by the second user.

19. The system of claim 15, wherein the web server system is further configured to notify a third user of the submission and enabling the third user to review the set of information and update the set of information with additional information regarding establishment of the service, the third user belonging to a third unit that is responsible for another part of establishment of the service, wherein the update of the set of information with additional information is prohibited from being submitted to the web server system unless the additional information satisfies criteria for the additional information that is needed for establishing the service in accordance with the operating standards enforced by the web server system, wherein the third user is notified at the same time as the second user.

20. The system of claim 15, wherein the user comprises a user belonging to the first unit.