METHOD AND SYSTEM FOR RELAYING AND MANAGING CALL MESSAGES
First Claim
1. A method for relaying and managing service calls, wherein a customer terminal sends a call and a service terminal receives an assignment, characterised by transmission of the call information from the customer terminal to the server (120), in which the server-based data on the service providers comprise data for establishing a connection to the service provider'"'"'s service terminal and additional service provider data, whereby a call arriving at the server activates the server'"'"'s selection of a service provider on the basis of the data contained in the call (140) and said additional data (130), and to send an assignment based on the data of the call to the service terminal (150) in accordance with the contact information of the selected service provider.
1 Assignment
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Accused Products
Abstract
The object of the invention is a method and a server for relaying and managing service calls. The invention is suitable, for example, for relaying and managing calls related to alarm and care services. The objective of the invention can be attained with a solution wherein the calls are routed from the customer terminal (230, 250) to a server (210) for relaying as an assignment to the service terminals (270) of service providers. The server (214) shall be programmed not only with the contact information of the service providers but also with additional service provider data based on which the service to which the assignment is to be sent is chosen. By using suitable additional data and selection criteria, the system can yield an efficient, quick, and affordable solution for relaying services.
7 Citations
43 Claims
- 1. A method for relaying and managing service calls, wherein a customer terminal sends a call and a service terminal receives an assignment, characterised by transmission of the call information from the customer terminal to the server (120), in which the server-based data on the service providers comprise data for establishing a connection to the service provider'"'"'s service terminal and additional service provider data, whereby a call arriving at the server activates the server'"'"'s selection of a service provider on the basis of the data contained in the call (140) and said additional data (130), and to send an assignment based on the data of the call to the service terminal (150) in accordance with the contact information of the selected service provider.
- 21. A system for relaying and managing service calls that comprises customer terminals (230, 250) for sending calls and service terminals (270) for receiving assignments that is characterised by the system comprising a server (210) that has memory (214) for storing the information of the service providers, which comprises data for establishing a connection to the service provider'"'"'s service terminal (270) and additional service provider data, with the system further comprising the means (212, 230-250) for relaying the call data from a customer terminal (230, 250) to the server (210), whereby the server is arranged to be activated on the incoming call and perform selection of a service provider on the basis of the data contained in the call and said additional data, and to send an assignment based on the data of the call to the service terminal (270) in accordance with the contact information of the selected service provider.
- 41. A server (210) for relaying and managing service calls in a system that comprises customer terminals (230, 250) for sending calls and service terminals (270) for receiving assignments, characterised by the server having memory (214) for storing the information of the service providers, which contains data for establishing a connection to the service provider'"'"'s service terminal and additional service provider data, with the server further comprising the means (212) for receiving call data from a customer terminal, whereby the server is arranged to be activated upon the incoming call and select a service provider on the basis of the data contained in the call and the said additional data, and to send (216) an assignment based on the data of the call to the service terminal in accordance with the contact information of the selected service provider.
Specification