METHOD AND SYSTEM FOR INTELLIGENT ROUNTING BASED ON PRESENCE DETECTION

• US 20090019542A1
• Filed: 07/14/2008
• Published: 01/15/2009
• Est. Priority Date: 11/16/2001
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Vishik, Claire Svetlana, Vleck, Paul Van, Gorti, Sreenivasa Rao
• Granted Patent: US 8,095,605 B2
• Time in Patent Office: Days
• US Class Current: 726/21
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A message, which is to be routed to one of a plurality of authorized parties comprising a first authorized party and a second authorized party, is received by a routing system. A Web service is polled to detect for a presence of the first authorized party. After determining that the presence of the first authorized party remains undetected over an allocated time interval, the Web service is polled to detect for a presence of the second authorized party. In response to detecting the presence of the second authorized party, the message is routed to an active communication device associated with the second authorized party.

Claims

1. A method for routing a message to one of a plurality of authorized parties, the method comprising:

determining a communication device associated with a first authorized party of a plurality of authorized parties is not active;

determining a communication device associated with a second authorized party of the plurality of authorized parties is active; and

routing a message which is to be routed to one of the plurality of authorized parties to the active communication device associated with the second authorized party in response to determining that the communication device associated with the first authorized party is not active and determining the communication device associated with the second authorized party is active.

2. The method of claim 1, wherein determining a communication device associated with a first authorized party is not active comprises:

polling a Web service to detect a presence of the first authorized party.

3. The method of claim 2, wherein determining a communication device associated with a second authorized party is active comprises:

polling the Web service to detect a presence of the second authorized party.

4. The method of claim 1, wherein the message comprises a request, the first authorized party is a main approver of the request, and the second authorized party is a secondary approver of the request.

5. The method of claim 1, wherein the communication device associated with the first authorized party is one of a plurality of communication devices associated with the first authorized party.

6. The method of claim 1, wherein the determination that the communication device associated with the first authorized party is not active is made independent of whether the first authorized party is logged into a particular device or software application.

7. The method of claim 1, wherein the message is an instant message.

8. The method of claim 1, further comprising:

formatting the message for presentation on the active communication device associated with the second authorized party.

9. A computer-readable storage medium comprising a set of instructions for routing a message to one of a plurality of authorized parties, the set of instructions to direct a processor to perform acts of:

determining a communication device associated with a first authorized party of a plurality of authorized parties is not active;

determining a communication device associated with a second authorized party of the plurality of authorized parties is active; and

routing a message which is to be routed to one of the plurality of authorized parties to the active communication device associated with the second authorized party in response to determining that the communication device associated with the first authorized party is not active and determining the communication device associated with the second authorized party is active.

10. The computer-readable storage medium of claim 9, wherein determining a communication device associated with a first authorized party is not active comprises:

polling a Web service to detect a presence of the first authorized party.

11. The computer-readable storage medium of claim 10, wherein determining a communication device associated with a second authorized party is active comprises:

polling the Web service to detect a presence of the second authorized party.

12. The computer-readable storage medium of claim 9, wherein the message comprises a request, the first authorized party is a main approver of the request, and the second authorized party is a secondary approver of the request.

13. The computer-readable storage medium of claim 9, wherein the communication device associated with the first authorized party is one of a plurality of communication devices associated with the first authorized party.

14. The computer-readable storage medium of claim 9, wherein the determination that the communication device associated with the first authorized party is not active is made independent of whether the first authorized party is logged into a particular device or software application.

15. A system for routing a message to one of a plurality of authorized parties, the system comprising:

a computer system operative to;

determine a communication device associated with a first authorized party of a plurality of authorized parties is not active;

determine a communication device associated with a second authorized party of the plurality of authorized parties is active; and

route a message which is to be routed to one of the plurality of authorized parties to the active communication device associated with the second authorized party in response to determining that the communication device associated with the first authorized party is not active and determining the communication device associated with the second authorized party is active.

16. The system of claim 15, wherein to determine a communication device associated with a first authorized party is not active, the computer system is operative to poll a Web service to detect a presence of the first authorized party.

17. The system of claim 15, wherein the message comprises a request, the first authorized party is a main approver of the request, and the second authorized party is a secondary approver of the request.

18. The system of claim 15, wherein the communication device associated with the first authorized party is one of a plurality of communication devices associated with the first authorized party.

19. The system of claim 15, wherein the computer system is operative to determine that the communication device associated with the first authorized party is not active independent of whether the first authorized party is logged into a particular device or software application.

20. The system of claim 15, wherein the computer system is further operative to receive the message.