METHOD OF ESTABLISHING A COMMUNICATIONS CONNECTION FROM A DEACTIVATED TELEMATICS UNIT ON A MOTOR VEHICLE

• US 20090036091A1
• Filed: 07/31/2007
• Published: 02/05/2009
• Est. Priority Date: 07/31/2007
• Status: Active Grant

• Current Assignee: General Motors LLC (General Motors Company)
• Original Assignee: General Motors Corporation (Motors Liquidation Co. GUC Trust)
• Inventors: Ball, William L., Schwinke, Steven P.
• Granted Patent: US 8,923,797 B2
• Time in Patent Office: Days
• US Class Current: 455/404.100
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: H04L 45/00 Routing or path finding of packets in data switching networks routing or path finding in wireless networks H04W40/00
• CPC Class Codes: H04M 3/5235 Dependent on call type or called number [DNIS]

Abstract

A system and method for communicating with a call center from a vehicle telematics unit that has had its cellular service deactivated. The method includes the step of receiving a request from the telematics unit to communicate with the call center via cellular telephony using a cleared telephone number. The call is then established and the type of request is determined at the call center and used to route the cellular call to an appropriate advisor or department in the call center based on the type of request being made.

Claims

1. A method for a call center to communicate with a motor vehicle having a deactivated telematics unit, the method comprising the steps of:

receiving at the call center a request for service via a cellular telephone call from the deactivated telematics unit;

receiving from the telematics unit data indicative of the request; and

automatically identifying a type of request being made based on the data.

2. A method as set forth in claim 1, including the step of routing the cellular call within the call center based on the type of request being made.

3. A method as set forth in claim 2, wherein the step of identifying the type of request includes the step of detecting a source for originating the cellular call.

4. A method as set forth in claim 3, wherein the step of routing the cellular call within the call center includes routing the cellular call to a predetermined department within the call center.

5. A method as set forth in claim 4, wherein the step of routing the cellular call includes the step of forwarding the cellular call to an emergency portion of the call center when the cellular call was initiated automatically.

6. A method as set forth in claim 5, wherein the step of routing the cellular call includes the step of routing the cellular call to a reacquisition portion of the call center when the cellular call is initiated manually.

7. A method as set forth in claim 1, including the step of accepting a subsequent call when the cellular call is dropped before data can be fully transmitted to the call center.

8. A method as set forth in claim 7 including the step of terminating the cellular call upon completion of data transfer.

9. A method as set forth in claim 8 including the step of terminating the subsequent call upon completion of data transfer.

10. A method for a motor vehicle, having a telematics unit, to initiate communication with a call center upon an occurrence of an event after cellular telephony of the telematics unit has been deactivated, the method comprising the steps of:

sensing the occurrence of the event;

initiating a cellular call to the call center using a cleared cellular number;

transmitting data to the call center; and

terminating the cellular call after completion of the transfer of data.

11. A method as set forth in claim 10 including the step of initiating a subsequent call to the call center when the cellular call is terminated before all data is transferred.

12. A method as set forth in claim 11 wherein the step of sensing the occurrence of an event includes the step of receiving signals from accident notification sensors.

13. A method as set forth in claim 12 wherein the step of sensing the occurrence of an event includes the step of receiving signals from sensors designed to measure parameters of the motor vehicle.

14. A method as set forth in claim 13 wherein the step of sensing the occurrence of an event includes the step of sensing a switch changing state.

15. A method as set forth in claim 14 wherein the step of sensing the switch changing state includes a manual operation of the switch by a passenger of the motor vehicle.