COMPUTER-IMPLEMENTED METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT FOR TRANSMISSION OF FEEDBACK INFORMATION

• US 20090070028A1
• Filed: 08/28/2008
• Published: 03/12/2009
• Est. Priority Date: 09/07/2007
• Status: Abandoned Application

• Current Assignee: Jentro Technologies GmbH
• Original Assignee: Jentro Technologies GmbH
• Inventors: Hempel, Erno
• Application Number:
  US12/199,897
• Publication Number:
  US 20090070028A1
• Time in Patent Office: Days
• US Class Current: 701/200
• CPC Class Codes: G01C 21/26 specially adapted for navigation in a road network
• CPC Class Codes: G06F 16/29 Geographical information databases

Abstract

To support user-friendly services for error reporting or for possible feedback information on faulty or outdated digital maps and/or additional services of navigation systems, a computer-implemented method, system and computer program product for transmission of feedback-information is provided, the method comprising receiving a first message comprising a registered error in a digital map at a server from a user over a mobile device; and sending a second message for a possibility of providing feedback-information from the server to the user over a network, wherein the second message comprises the registered error and context information on the registered error.

Claims

1. A computer-implemented method for transmission of feedback-information, the method comprising:

receiving a first message comprising a registered error in a digital map at a server from a user over a mobile device; and

sending a second message for a possibility of providing feedback-information from the server to the user over a network, wherein the second message comprises the registered error and context information on the registered error.

2. The method according to claim 1, wherein sending the second message comprises:

sending a second message via email, SMS, and/or voice mail to the user.

3. The method according to claim 1, wherein receiving the first message is triggered by a reporting unit of the mobile device.

4. The method according to claim 3, wherein the reporting unit comprises a trigger, a speech recognition unit, and/or a camera device.

5. The method according to claim 1, wherein the second message further comprises a graphical representation of a user trace deviating from a navigation instruction of the mobile device at the time of the registered error.

6. The method according to claim 1, wherein the second message further comprises at least one help menu.

7. The method according to claim 1, wherein sending the second message further comprises:

based on a trust level of a profile of the user, sending a second message directly to a provider of the digital map and/or the mobile device.

8. A computer program product comprising computer readable instructions, which when loaded and run in a computer and/or computer network system, causes the computer system and/or the computer network system to perform operations according to a method of claim 1.

9. A system for transmission of feedback-information, the system comprising:

at least one mobile device;

a server operable to;

receive a first message comprising a registered error in a digital map from a user over the mobile device; and

send a second message for a possibility of providing feedback-information from to the user over a network, wherein the second message comprises the registered error and context information on the registered error.

10. A system according to claim 9, wherein the server is further operable to send the second message via email, SMS, and/or voice mail to the user.

11. A system according to claim 9, wherein the mobile device is operable to trigger the sending of the first message by a reporting unit of the mobile device.

12. A system according to claim 11, wherein the reporting unit comprises a trigger, a speech recognition unit, and/or a camera device.

13. A system according to claim 9, wherein the second message further comprises a graphical representation of a user trace deviating from a navigation instruction of the mobile device at the time of the registered error.

14. A system according to claim 9, wherein the second message further comprises at least one help menu.

15. A system according to claim 9, wherein the server is further operable to send the second message directly to a provider of the digital map and/or the mobile device based on a trust level of a profile of the user.