METHOD AND SYSTEM FOR MAKING AUTOMATED APPOINTMENTS

  • US 20090106036A1
  • Filed: 10/22/2007
  • Published: 04/23/2009
  • Est. Priority Date: 10/22/2007
  • Status: Abandoned Application
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First Claim
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1. A method for scheduling vehicle service appointments for a vehicle user, comprising:

  • receiving information about a vehicle event;

    identifying a dealer to service the vehicle event;

    accessing a dealer schedule of the identified dealer;

    determining whether the user has provided scheduling preferences in a user profile;

    selecting a preference-based appointment time in the dealer schedule according to the scheduling preferences when the user profile includes the scheduling preferences;

    selecting a first available appointment time in the dealer schedule when the user profile does not include the scheduling preferences; and

    sending a proposed appointment time to a vehicle user, the proposed appointment time comprising one of the preference-based appointment time and the first available appointment time.

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