DIAGNOSTIC AND INTERVENTION TOOLS FOR EMERGENCY MEDICAL DISPATCH
First Claim
1. A computer implemented method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
- the dispatch center computer system providing an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the patient to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location;
the dispatch center computer system initiating a diagnostic tool resident within a memory of the dispatch center computer system;
the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient;
the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher;
relying only on the dispatcher entered input indicative of caller vocal communication, the diagnostic tool determining a vital sign result of the patient; and
the dispatch center computer system determining a priority for the emergency medical dispatch response based on the determined vital sign result to thereby dispatch emergency medical responders according to the priority.
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Accused Products
Abstract
A system and method assists an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency medical dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to determine a vital sign of a patient based on a timer and caller relayed information about the patient. An intervention tool is provided to administer assistance and determine a compression rate based on a timer and caller relayed information.
31 Citations
48 Claims
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1. A computer implemented method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
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the dispatch center computer system providing an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the patient to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; the dispatch center computer system initiating a diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient; the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher entered input indicative of caller vocal communication, the diagnostic tool determining a vital sign result of the patient; and the dispatch center computer system determining a priority for the emergency medical dispatch response based on the determined vital sign result to thereby dispatch emergency medical responders according to the priority. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A dispatch center computer system entirely disposed at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at the remote location of the caller and patient and to dispatch emergency medical responders to the remote location where the caller and patient are both present, the dispatch center computer system comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor and comprising; an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the patient to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; and a diagnostic tool operable by the processor and configured to perform the method of; providing instructions, displayed on the output device, for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient; receiving dispatcher entered input, through the input device, indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; and determining a vital sign result of the patient with the only input being the dispatcher-entered input indicative of caller vocal communication. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A computer readable storage medium comprising computer readable instruction code for a method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient to thereby enable determination of information about a vital sign of the patient without the assistance of medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
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providing an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the patient to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; initiating a diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the patient; the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the vital sign of the patient, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher entered input indicative of caller vocal communication, the diagnostic tool determining a vital sign result of the patient; and determining a priority for the emergency medical dispatch response based on the determined vital sign result to thereby dispatch emergency medical responders according to the priority. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36)
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37. A computer implemented method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of the caller to thereby enable determination of information about a vital sign of the caller without the assistance of medical equipment at a remote location of the caller, the dispatcher to dispatch emergency medical responders to the remote location where the caller is present, the method comprising:
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the dispatch center computer system providing an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the caller to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; the dispatch center computer system initiating a diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the caller; the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the caller'"'"'s vital sign, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher entered input indicative of caller vocal communication, the diagnostic tool determining a vital sign result of the caller; and the dispatch center computer system determining a priority for the emergency medical dispatch response based on the determined vital sign result to thereby dispatch emergency medical responders according to the priority.
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38. A dispatch center computer system entirely disposed at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of the caller to thereby enable determination of information about a vital sign of the caller without the assistance of medical equipment at the remote location of the caller and to dispatch emergency medical responders to the remote location where the caller is present, the dispatch center computer system comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor and comprising; an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the caller to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; and a diagnostic tool operable by the processor and configured to perform the method of; providing instructions, displayed on the output device, for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the caller; receiving dispatcher entered input, through the input device, indicative of the caller'"'"'s observations regarding the vital sign of the caller, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; and determining a vital sign result of the caller with the only input being the dispatcher-entered input indicative of caller vocal communication.
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39. A computer readable storage medium comprising computer readable instruction code for a method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a caller to thereby enable determination of information about a vital sign of the caller without the assistance of medical equipment at a remote location of the caller, the dispatcher to dispatch emergency medical responders to the remote location where the caller is present, the method comprising:
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providing an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the caller to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; initiating a diagnostic tool resident within a memory of the dispatch center computer system; the diagnostic tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in providing information about the vital sign of the caller; the diagnostic tool receiving dispatcher entered input indicative of the caller'"'"'s observations regarding the vital sign of the caller, wherein the caller'"'"'s observations are vocally relayed over the telephonic call to the dispatcher; relying only on the dispatcher-entered input indicative of caller vocal communication, the diagnostic tool determining a vital sign result of the caller; and determining a priority for the emergency medical dispatch response based on the determined vital sign result to thereby dispatch emergency medical responders according to the priority.
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40. A computer-implemented method performed entirely by a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient and assist the dispatcher in providing intervention instruction to the caller to thereby enable the caller to provide intervention assistance to the patient without medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
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the dispatch center computer system providing an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the patient to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; the dispatch center computer system initiating an intervention tool resident within a memory of the dispatch center computer system to assist in aiding the patient; the intervention tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in physically providing intervention assistance to the patient to improve the patient'"'"'s medical condition; the intervention tool receiving dispatcher entered input indicative of the caller'"'"'s physical intervention assistance to the patient, wherein the caller vocally communicates over the telephonic call to the dispatcher the state of the intervention assistance; and the intervention tool determining a recommendation regarding the performance of the physical intervention assistance relying only on the dispatcher-entered input indicative of the caller'"'"'s vocal communication. - View Dependent Claims (41, 42)
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43. A dispatch center computer system resident entirely at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient and assist the dispatcher in providing intervention instruction to the caller to thereby enable the caller to provide intervention assistance to the patient without medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor and comprising, an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the patient to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; an intervention tool module operable by the processor and configured to, provide instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in physically providing intervention assistance to the patient to improve the patient'"'"'s medical condition; receive dispatcher-entered input indicative of the caller'"'"'s physical intervention assistance to the patient, wherein the caller vocally communicates over the telephonic call to the dispatcher the state of the intervention assistance; and determine a recommendation regarding the performance of the physical intervention assistance relying only on the dispatcher-entered input indicative of the caller'"'"'s vocal communication. - View Dependent Claims (44, 45)
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46. A computer readable storage medium comprising computer-readable instruction code for performing a method on a dispatch center computer system at a dispatch center to assist a dispatcher responding to a telephonic call from a caller regarding the medical condition of a patient and assist the dispatcher in providing intervention instruction to the caller to thereby enable the caller to provide intervention assistance to the patient without medical equipment at a remote location of the caller and patient, the dispatcher to dispatch emergency medical responders to the remote location where the caller and patient are both present, the method comprising:
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providing an emergency dispatch protocol module including a plurality of pre-scripted interrogatories for the dispatcher to ask the caller and possible answers that the caller may provide regarding the medical condition of the patient to generate an emergency medical dispatch response to dispatch the emergency medical responders to the remote location; initiating an intervention tool resident within a memory of the dispatch center computer system to assist in aiding the patient; the intervention tool providing instructions for the dispatcher to vocally relay to the caller over the telephonic call to assist the caller in physically providing intervention assistance to the patient to improve the patient'"'"'s medical condition; the intervention tool receiving dispatcher-entered input indicative of the caller'"'"'s physical intervention assistance to the patient, wherein the caller vocally communicates over the telephonic call to the dispatcher the state of the intervention assistance; and the intervention tool determining a recommendation regarding the performance of the physical intervention assistance relying only on the dispatcher-entered input indicative of the caller'"'"'s vocal communication. - View Dependent Claims (47, 48)
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Specification