×

DISPATCH APPLICATION UTILIZING SHORT MESSAGE SERVICE

  • US 20090181706A1
  • Filed: 03/24/2009
  • Published: 07/16/2009
  • Est. Priority Date: 07/06/1998
  • Status: Active Grant
First Claim
Patent Images

1. A method of receiving dispatch orders, comprising:

  • receiving over an Internet Protocol (IP) network at least one IP packet corresponding to a dispatch order;

    reformatting the at least one received IP packet into multiple related Short Message Service (SMS) messages;

    transmitting the multiple related SMS messages over a public network;

    receiving over the public network by a communication device the multiple related SMS messages corresponding to the dispatch order, the number of SMS messages being determined by the length of the dispatch order;

    converting the multiple related SMS messages corresponding to the dispatch order to a format representing a job ticket for viewing by a service technician; and

    sending over the public network by the communication device a reply message comprising an updated status of the dispatch order, wherein the updated status is one of pending, received, in progress, completed, or problem.

View all claims
  • 0 Assignments
Timeline View
Assignment View
    ×
    ×