METHOD AND SYSTEM FOR PROVIDING A SERVICE TO A CUSTOMER

• US 20090187488A1
• Filed: 01/22/2008
• Published: 07/23/2009
• Est. Priority Date: 01/22/2008
• Status: Abandoned Application

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Shamilian, John
• Application Number:
  US12/017,381
• Publication Number:
  US 20090187488A1
• Time in Patent Office: Days
• US Class Current: 705/16
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 20/045 using payment protocols involving tickets
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices

Abstract

A system and method for providing a service to a customer wherein a transaction engine processes an order placed by a customer for at least one product provided by at least one provider. A location engine provides the customer location information to the provider to enable thereby an adaptation of a provider order fulfillment process.

Claims

1. A system for providing a service to a customer, comprising:

a transaction engine, for transacting with a customer to receive therefrom an order for at least one product of a provider, and for providing a processed order to the provider; and

a location engine, for providing customer location information to enable thereby an adaptation of a provider order fulfillment process.

2. The system of claim 1, wherein the provider uses customer location information to estimate a customer arrival time and adapt the provider order fulfillment process in response to the determined customer arrival time.

3. The system of claim 1, wherein the location engine estimates a customer arrival time at a provider and communicates the customer arrival time estimate to the provider.

4. The system of claim 1, wherein the location engine determines customer location via a global positioning system (GPS) device associated with a customer.

5. The system of claim 4, wherein the GPS device comprises a GPS-enabled mobile telephone.

6. The system of claim 1, wherein the location engine determines customer location via a mobile network in communication with a mobile telephone associated with a customer.

7. The system of claim 6, wherein the mobile network uses a triangulation technique to determine the location of the mobile telephone associated with a customer.

8. The system of claim 1, wherein the transaction engine is configured to communicate at least one message between the customer and provider.

9. The system of claim 1, wherein the processed order includes a pick-up time.

10. The system of claim 9, wherein:

the location engine communicates customer location information to the transaction engine; and

the transaction engine estimates a customer arrival time and communicates a reminder message to the customer if the estimated customer arrival time is later than a scheduled pick-up time.

11. The system of claim 1, wherein the transaction engine is configured to process a payment for the order.

12. The system of claim 1, wherein the transaction engine is configured to determine whether the order can be completed by the provider as requested by the customer.

13. The system of claim 1, wherein the provider communicates order status to the customer via the transaction engine.

14. A method for providing a service to a customer, comprising:

receiving an order from the customer;

initiating an order fulfillment process;

receiving customer location information; and

adapting the order fulfillment process in response to the customer location information.

15. The method of claim 14, wherein the customer location information is determined using data provided by a global position system (GPS) device associated with the customer.

16. The method of claim 14, further comprising:

determining a pick-up time associated with the order.

17. The method of claim 16, further comprising:

estimating a customer arrival time using the customer location information;

comparing the estimated customer arrival time to the pick-up time; and

providing a message to the customer if the estimated customer arrival time is later than the pick-up time by more than a threshold delay value.

18. The method of claim 16, wherein the pick-up time has been selected by the customer.

19. The method of claim 14, further comprising:

initiating a final portion of the order fulfillment process if the customer is within a zone proximate the provider.

20. The method of claim 19, further comprising:

completing the order fulfillment process if the customer location information shows that the customer has arrived.

21. The method of claim 19, further comprising:

estimating a customer arrival time using the customer location information;

determining whether the order fulfillment process could be completed before the estimated customer arrival time; and

prioritizing the order fulfillment process if the order fulfillment process cannot be completed before the estimated customer arrival time.

22. A system for providing a service to one or more customers, comprising:

a server-support system; and

one or more providers in communication with the server-support system, wherein the server-support system provides customer location information to the one or more provider regarding the one or more customers, in response to receiving at least one order for the one or more provider.

23. The system of claim 22, wherein the one or more customers are subscribed for the service.

24. The system of claim 23, wherein the server-support system manages at least one account for at least one customer for using to place an order with the one or more providers.

25. The system of claim 22, wherein the one or more providers are subscribed for providing the service to the one or more customers.

26. The system of claim 22, wherein the server-support system determines customer location via a global positioning system (GPS) device associated with the one or more customer.

27. The system of claim 26, wherein the GPS device comprises a GPS enabled mobile phone.