DEVELOPING, IMPLEMENTING, TRANSFORMING AND GOVERNING A BUSINESS MODEL OF AN ENTERPRISE

• US 20090192867A1
• Filed: 01/24/2008
• Published: 07/30/2009
• Est. Priority Date: 01/24/2008
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: Sheardigital, Inc.
• Inventors: Erickson, Robert, Modh, Manish, Farooq, Mohammed, Sapuram, Raghunath
• Granted Patent: US 10,095,990 B2
• Time in Patent Office: Days
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

The present disclosure relates to methods and systems for developing, implementing, transforming, and governing a business model of an enterprise. In some embodiments, a method of implementing and managing a business model of an enterprise includes defining a business model using a business model tool that is executed by a computer, wherein the business model is based on interrelated business strategy, business goal and business constraint data, and includes a business service, inputting into the computer a first set of data representing a benchmark performance value of the business service, and operating the enterprise in accordance with the business model. The enterprise is monitored to determine an actual performance value of the business service, and the actual performance value and the benchmark performance value are processed in the computer to affect a comparison therebetween. The business model is modified based on the comparison.

Claims

1. A method of implementing and managing a business model of an enterprise, the method comprising:

defining a business model using a business model tool that is executed by a computer, wherein the business model is based on interrelated business strategy, business goal and business constraint data, and includes a business service;

inputting into the computer a first set of data representing a benchmark performance value of the business service;

operating the enterprise in accordance with the business model;

monitoring the enterprise to determine an actual performance value of the business service;

processing the actual performance value and the benchmark performance value in the computer to affect a comparison therebetween; and

modifying the business model based on the comparison.

2. The method of claim 1, further comprising generating at least one of component, component group, services, partners and customer categories in the computer based on user input.

3. The method of claim 1, further comprising defining the interrelated business strategy based on user input related to at least one of a goal of the enterprise, a market within which the enterprise competes, and activities involved in the markets, and factors that affect the enterprise'"'"'s ability to compete in the market.

4. The method of claim 1, further comprising providing a business service portfolio that describes available business services, as well as the current and potential capacity of each, wherein the business model is also defined based on the business service portfolio.

5. The method of claim 4, further comprising a plurality of business models, wherein business services of the business service portfolio can be reused across the plurality of business models.

6. The method of claim 1, further comprising:

identifying strategic performance indicators based on user input;

identifying service performance indicators based on user input; and

defining at least one of an agreement and a service level agreement (SLA) for the business service,

wherein performance of the business model is evaluated based on at least one of the strategic performance indicators, the service performance indicators, the agreement and the SLA.

7. The method of claim 6, wherein the SLA defines expected values that determine compliance of an expected performance of a service that impacts the business model, and wherein the SLA defines corrective actions that are taken when the performance exceeds a threshold.

8. The method of claim 1, further comprising:

collecting actual performance data for the enterprise;

storing the actual performance data in a database; and

displaying the actual performance data in a graphical user interface.

9. The method of claim 8, further comprising processing the actual performance data to define one of historical and future trends, financial impact, probability distributions, and predictive analytics.

10. The method of claim 8, wherein the graphical user interface displays at least a portion of the actual performance data in a graphical format.

11. The method of claim 8, wherein further comprising:

drilling down in the database using predefined service level agreement (SLA) dependencies based on user input; and

generating a report based on the drilling down.

12. The method of claim 1, further comprising at least one of:

changing one or more of expected values, corrective actions, alerts, and dependencies based on the comparison;

changing associations of dimensions defined in a service level agreement (SLA) based on the comparison;

changing one or more of agreements, key performance indicators, strategy, the business service, and components based on the comparison.

13. The method of claim 1, wherein the business service comprises at least one of a resource, an asset, a component, a service, and a vendor service.

14. The method of claim 1, wherein further comprising associating a business meta-model with the enterprise, the business meta-model enabling navigation through information corresponding to the enterprise including impacts and dependencies.

15. A method of transforming a business model of an ongoing enterprise, the method comprising:

defining multiple business models using a business model tool executed by a computer, wherein each of the multiple business models is based on interrelated business strategy, business goal and business constraint data, and includes a business service, and wherein the multiple business models include a current business model representing a current operation of the enterprise;

running an evaluation routine on a computer to evaluate the defined business models to determine business service leverage as between the current business model and another one of the multiple business models;

running a model optimization on a computer to optimize at least one of the multiple business models based at least in part on the determined business service leverage; and

operating the enterprise in accordance with the optimized business model.

16. The method of claim 15, further comprising:

generating a transformation roadmap based on a current business model and a future business model, wherein the model optimization is executed on the transformation roadmap to generate an optimal roadmap of changes; and

executing the optimal roadmap of changes to transform the current business model into the future business model.

17. The method of claim 15, further comprising generating at least one of component, component group, services, partners and customer categories in the computer based on user input.

18. The method of claim 15, further comprising defining the interrelated business strategy based on user input related to at least one of a goal of the enterprise, a market within which the enterprise competes, and activities involved in the markets, and factors that affect the enterprise'"'"'s ability to compete in the market.

19. The method of claim 15, further comprising providing a business service portfolio that describes available business services, as well as the current and potential capacity of each, wherein at least one of the multiple business models is also defined based on the business service portfolio.

20. The method of claim 19, wherein business services of the business service portfolio can be reused across the multiple business models.

21. The method of claim 15, further comprising:

identifying strategic performance indicators based on user input;

identifying service performance indicators based on user input; and

defining at least one of an agreement and a service level agreement (SLA) for the business service,

wherein performance of at least one of the multiple business models is evaluated based on at least one of the strategic performance indicators, the service performance indicators, the agreement and the SLA.

22. The method of claim 21, wherein the SLA defines expected values that determine compliance of an expected performance of a service that impacts the business model, and wherein the SLA defines corrective actions that are taken when the performance exceeds a threshold.

23. The method of claim 15, further comprising:

collecting actual performance data for the enterprise;

storing the actual performance data in a database; and

displaying the actual performance data in a graphical user interface.

24. The method of claim 23, further comprising processing the actual performance data to define one of historical and future trends, financial impact, probability distributions, and predictive analytics.

25. The method of claim 23, wherein the graphical user interface displays at least a portion of the actual performance data in a graphical format.

26. The method of claim 23, wherein further comprising:

drilling down in the database using predefined service level agreement (SLA) dependencies based on user input; and

generating a report based on the drilling down.

27. The method of claim 15, further comprising at least one of:

changing one or more of expected values, corrective actions, alerts, and dependencies based on the optimization routine;

changing associations of dimensions defined in a service level agreement (SLA) based on the optimization routine;

changing one or more of agreements, key performance indicators, strategy, the business service, and components based on the optimization routine.

28. The method of claim 15, wherein the business service comprises at least one of a resource, an asset, a component, a service, and a vendor service.

29. The method of claim 15, wherein further comprising associating a business meta-model with the enterprise, the business meta-model enabling navigation through information corresponding to the enterprise including impacts and dependencies.

30. A computer-based method of developing an optimized business model for an enterprise, the method comprising:

inputting into a computer a first set of data representing a business strategy, a business goal and a constraint;

inputting into the computer a. second set of data representing relationships between the input business strategy, business goal and constraint;

inputting a third set of data into the computer to define a business model that includes at least one resource;

determining an initial benchmark value for the resource;

processing a model optimization engine resident in the computer based on the defined business model, the input business strategy, business goal and constraint to iteratively generate an output benchmark value, to update the initial benchmark value based on the output benchmark value, to update the defined business model;

processing the model optimization engine based on the updated benchmark value and model, until updating the benchmark value involves changing the benchmark value by less than a predetermined benchmark value error threshold; and

operating the enterprise in accordance with the updated business model.

31. The computer-based method of claim 30, further comprising generating at least one of component, component group, services, partners and customer categories in the computer based on user input.

32. The computer-based method of claim 30, further comprising defining an interrelated business strategy based on user input related to at least one of a goal of the enterprise, a market within which the enterprise competes, and activities involved in the markets, and factors that affect the enterprise'"'"'s ability to compete in the market.

33. The computer-based method of claim 30, further comprising providing a business service portfolio that describes available business services, as well as the current and potential capacity of each, wherein the business model is also defined based on the business service portfolio.

34. The computer-based method of claim 33, further comprising defining a plurality of business models, wherein business services of the business service portfolio can be reused across the plurality of business models.

35. The computer-based method of claim 30, further comprising:

inputting strategic performance indicators;

inputting service performance indicators; and

defining at least one of an agreement and a service level agreement (SLA) for the business service,

wherein performance of the business model is evaluated based on at least one of the strategic performance indicators, the service performance indicators, the agreement and the SLA.

36. The computer-based method of claim 35, wherein the SLA defines expected values that determine compliance of an expected performance of a service that impacts the business model, and wherein the SLA defines corrective actions that are taken when the performance exceeds a threshold.

37. The computer-based method of claim 30, further comprising:

collecting actual performance data for the enterprise;

storing the actual performance data in a database; and

displaying the actual performance data in a graphical user interface.

38. The computer-based method of claim 37, further comprising processing the actual performance data to define one of historical and future trends, financial impact, probability distributions, and predictive analytics.

39. The computer-based method of claim 37, wherein the graphical user interface displays at least a portion of the actual performance data in a graphical format.

40. The computer-based method of claim 37, wherein further comprising:

drilling down in the database using predefined service level agreement (SLA) dependencies based on user input; and

generating a report based on the drilling down.