Processing Received Voice Messages

• US 20090210229A1
• Filed: 02/18/2008
• Published: 08/20/2009
• Est. Priority Date: 02/18/2008
• Status: Abandoned Application

• Current Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Original Assignee: AT&T Knowledge Ventures, L.P. (AT&T, Inc.)
• Inventors: Stead, Larry, Amento, Brian Scott, Harrison, Christopher
• Application Number:
  US12/032,974
• Publication Number:
  US 20090210229A1
• Time in Patent Office: Days
• US Class Current: 704/251
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A voice message processing system shortens received voice messages to reduce the time a user must spend in reviewing the user'"'"'s voice messages. In some embodiments, a data file associated with a caller is created and updated with words and associated audio files that may be used to replace longer words or phrases in future voice messages from the caller. A user may manually configure preferences to aggressively shorten messages in some embodiments. A speech synthesizer may be employed to replace text in messages when sufficient audio files are not stored to provide sufficient processing of messages. An audible indicator may be played with a revised message to allow a user to play back at least a portion of the original, received message without the substituted portions. Such systems provide a user the opportunity to review messages in a reduced time.

Claims

1. A method of processing received voice messages, the method comprising:

recognizing a word from a received voice message to result in a recognized word; and

substituting a stored word for the recognized word to result in a revised voice message.

2. The method of claim 1 further comprising:

determining a synonym for the recognized word, wherein the synonym is the stored word for substituting for the recognized word, and further wherein the duration of the revised voice message is shorter than the duration of the received voice message.

3. The method of claim 2 further comprising:

comparing the recognized word to a plurality of known words; and

if the recognized word corresponds to a known word, storing a voice file for the recognized word.

4. The method of claim 3 further comprising:

associating the received voice message with a caller, wherein the stored voice file for the recognized word is associated with the caller.

5. The method of claim 4, further comprising:

establishing a voice print for the caller; and

comparing the voice print of the caller with stored voice prints to determine an identity of the caller.

6. The method of claim 4, further comprising:

receiving caller identification data associated with the received voice message; and

determining an identity of the caller based on the received caller identification data.

7. The method of claim 4, further comprising:

performing voice recognition on a greeting within the received voice message to result in a recognized greeting; and

using the recognized greeting in determining the identity of the caller.

8. A computer program product stored on one or more computer readable media, the computer program product having instructions operable for:

recognizing a word from a received voice message to result in a recognized word; and

substituting a stored word for the recognized word to result in a revised voice message.

9. The computer program product of claim 8, further having instructions operable for:

building the revised voice message by inserting a stored sound file in place of the recognized word, wherein the stored sound file is associated with the stored word.

10. The computer program product of claim 9, further having instructions operable for:

playing the revised voice message.

11. The computer program product of claim 10, further having instructions operable for:

providing an audible signal to indicate when the stored sound file is played within the revised voice message.

12. The computer program product of claim 10, further having instructions operable for:

repeating a portion of the revised message in response to a user input to result in a repeated portion, and wherein the repeated portion contains the recognized word in place of the stored sound file.

13. The computer program product of claim 12, further having instructions operable for:

determining a synonym for the recognized word, wherein the synonym is the stored word for substituting for the recognized word, and further wherein the duration of the revised voice message with the synonym is shorter than the duration of the received voice message.

14. The computer program product of claim 13, further comprising:

evaluating whether the revised voice message is shorter than the received voice message.

15. The computer program product of claim 8 further having instructions operable for:

comparing the recognized word to a plurality of known words; and

if the recognized word corresponds to a known word, storing a voice file for the recognized word.

16. The computer program product of claim 15 further having instructions operable for:

associating the received voice message with a caller, wherein the stored voice file for the recognized word is associated with the caller.

17. The computer program product of claim 16, further comprising:

establishing a voice print for the caller; and

comparing the voice print of the caller with stored voice prints to determine an identity of the caller.

18. A voice message system comprising:

an identification module for identifying a caller, wherein the caller produces speech output to result in a received voice message;

a speech recognition module for recognizing a known word from the received voice message;

a substitution module for substituting a stored word for the known word to result in a shortened voice message; and

a playback module for playing the shortened voice message.

19. The voice message system of claim 18, the voice message system further comprising:

an evaluator module for determining a degree to which substituting the stored word for the known word makes the revised voice message shorter than the received voice message.

20. The voice message system of claim 18, wherein the substitution module is further for:

determining whether the known word has a voice file stored for it; and

if the known word does not have a voice file stored for it, then;

storing audio data corresponding to a portion of the received message as the voice file for the known word.

21. The voice message system of claim 18, wherein the playback module further produces an audible indicator to mark when the stored word is played in place of the known word.

22. The voice message system of claim 21, wherein the substitution module is further for replacing the stored word in the shortened voice message with the known word in response to a user input.