Telecom Web Browsers, and Methods for Defining a Telecom Web Browser

• US 20090232287A1
• Filed: 03/13/2008
• Published: 09/17/2009
• Est. Priority Date: 03/13/2008
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kumar, Arun, Nanavati, Amit Anil, Rajput, Nitendra, Chakraborty, Dipanjan, Agarwal, Sheetal K.
• Granted Patent: US 8,869,032 B2
• Time in Patent Office: Days
• US Class Current: 379/93.140
• CPC Class Codes: G06F 3/165 Management of the audio stream, e.g. setting of volume, audio stream path
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04R 3/005 for combining the signals of two or more microphones specially adapted for hearing aids H04R25/407
• CPC Class Codes: Y10S 715/978 Audio interaction as part of an operator interface

Abstract

A method of defining a voice browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, is provided including storing information relating to voice sites visited by a voice user; and providing forward and back functions, comprising transferring a user from one voice site to another, in response to commands by the user. Computer program code and systems are also provided.

Claims

1. A method of defining a World Wide Telecom Web (WWTW) browser for browsing a plurality of voice sites, at least some of the voice sites having different telephone numbers, the voice sites being configured to be accessed by telephone, the method comprising:

storing information relating to voice sites visited by a voice user; and

providing navigation functionalities, comprising transferring a user from a first one of the voice sites to another one of the voice sites, in response to commands by the user.

2. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, wherein the navigation functionalities includes at least one of a forward, back or refresh function.

3. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

recognizing and responding to voice commands from a user on the WWTW browser.

4. The method of claim 3, all the limitations of which are incorporated herein by reference, further comprises:

allowing the user to browse multiple voice sites on the WWTW browser.

5. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

coupling a user'"'"'s telephone to a voice site using a three party conference call by means of a WWTW browser.

6. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, wherein the WWTW browser is defined in a device that converts sound into electrical signals that can be transmitted over distances and then converts received signals back into sounds.

7. The method of claim 6, all the limitations of which are incorporated herein by reference, wherein the device comprises at least one of a telephone or mobile phone or personal digital assistant or touchtone phone.

8. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

providing facility for navigation across voice sites that have different phone numbers by means of the WWTW browser.

9. A method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

disambiguating voice commands intended for the browser as opposed to voice commands intended for a voice site by means of a WWTW browser.

10. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

transferring a user from the first voice site to the second voice site by storing call and context information from the first voice site in the browser; and

using the browser to initiate a call to the second voice site by means of a WWTW browser.

11. The method in accordance with claim 10, all the limitations of which are incorporated herein by reference, wherein the first voice site is configured to transfer the call and context information to the second voice site.

12. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

browsing more than one voice site simultaneously by means of the WWTW browser.

13. The method in accordance with claim 12, all the limitations of which are incorporated herein by reference, further comprises:

providing a facility in the WWTW browser to put a voice site on hold and to switch across active voice site connections.

14. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

storing user history including phone number and context of previously browsed voice sites on the WWTW browser thereby supporting back and forward browsing commands.

15. The method in accordance with claim 1, all the limitations of which are incorporated herein by reference, further comprises:

creating a bookmark for any browsed Voicesite by means of the WWTW browser.

16. The method in accordance with claim 15, all the limitations of which are incorporated herein by reference, further comprises:

accessing the bookmarks by means of the WWTW browser.