SYSTEM AND METHOD FOR MONITORING GLOBAL NETWORK PERFORMANCE

• US 20090245122A1
• Filed: 12/29/2008
• Published: 10/01/2009
• Est. Priority Date: 01/23/2003
• Status: Active Grant

• Current Assignee: Dynatrace LLC (Dynatrace, Inc.)
• Original Assignee: Gomez Acquisition Corp.
• Inventors: MCCASKEY, John A., MANSELL, Brian E., BELANGER, Bradley M., MAIOCCO, James N.
• Granted Patent: US 7,814,201 B2
• Time in Patent Office: Days
• US Class Current: 370/252
• CPC Class Codes: H04L 41/0213 Standardised network management protocols, e.g. simple network management protocol [SNMP]
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 41/5012 determining service availability, e.g. which services are available at a certain point in time
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters

Abstract

The present invention provides a system and method for monitoring global network performance across a public Wide Area Network (WAN), and/or private networking through a secure IPSec gateway, and providing a user interface for performance metrics through a secure Internet browser.

Claims

1-40. -40. (canceled)

41. A system for monitoring performance of a global network comprising:

a poller initiating requests for and receiving SNMP-attribute data from a monitored device across a public wide area network at repeated regular time intervals, wherein the requests include a test indicative of availability of a service on the monitored device;

the poller further accumulating utilization information from the SNMP attribute data, accumulating utilization information occurring in a read-only manner from the device being monitored;

the poller further accumulating utilization information indicative of availability of a service on the monitored device;

a notifier analyzing time-based performance criteria for providing alerts to a user when received SNMP-attribute data meets one or more established threshold criteria for the monitored device;

a database for storing received SNMP-attribute data wherein the database maintaining the SNMP-attribute data in a raw format; and

a graphical user interface to the received SNMP-attribute data stored in the database, wherein the graphical user interface identifying performance and availability of services provided by monitored devices utilizing the SNMP-attribute data in the raw format.

42. The method of claim 41 further comprising:

a plurality of datacenters, a first datacenter providing an active poller and a failover poller, and a second datacenter providing an additional failover poller.

43. The method of claim 41 wherein the poller initiates requests for, and receives SNMP attribute data from a plurality of monitored devices, the requests initiated in parallel.

44. The method of claim 43 wherein the poller comprises:

a customer application tester for each customer associated with the plurality of monitored devices, the customer application tester querying a database to determine what SNMP attribute data the poller requests from a subset of the plurality of monitored devices associated with a respective customer.

45. The method of claim 41 wherein the notifier comprises:

a plurality of escalation levels established by the user, each of the plurality of escalation levels indicating a delay in a notification to the user, the notification associated with an error with the monitored device, the error identified by the poller.

46. The method of claim 45 wherein the notifier comprises:

a disabler allowing the user to disable the plurality of escalation levels.

47. The method of claim 41 wherein the database comprises:

the SNMP attribute data maintained in the raw format until a client workstation authenticates a user session and requests the SNMP attribute data.

48. The method of claim 41 wherein the database comprises:

the database storing the SNMP attribute data uncompressed, providing granularity to the SNMP attribute data when rendered in a graphical user interface.

49. The method of claim 41 wherein the graphical user interface comprises:

an application service provider rendering the graphical user interface, the application service provider balancing a traffic load to the application service provider.

50. The method of claim 41 wherein the graphical user comprises:

the graphical user interface rendering the SNMP attribute data with a user specified granularity, the SNMP attribute data dynamically configurable.

51. The method of claim 50 wherein the graphical user interface comprises:

the SNMP attribute data rendered within the graphical user interface according to a personal profile associated with a customer, the personal profile indicating which of the SNMP attribute data received from the monitored device is rendered within the graphical user interface.

52. The method of claim 41 wherein the graphical user comprises:

a graphing engine rendering the SNMP attribute data within the graphical user interface, the graphic engine generating user specified graphs in real time.

53. The method of claim 41 wherein the graphical user interface comprises:

an application service provider rendering the SNMP attribute data identified as associated with the monitored device, the monitored device identified with a user specified identification provided by the user via the application service provider.

54. The method of claim 41 wherein the graphical user comprises:

the graphical user interface rendering a service availability notification window indicating an availability of the monitored device.