PROVIDING TEMPORARY CALLBACK NUMBER FOR EMERGENCY CALLS

• US 20090253399A1
• Filed: 04/04/2008
• Published: 10/08/2009
• Est. Priority Date: 04/04/2008
• Status: Active Grant

• Current Assignee: Intrado Life & Safety Incorporated
• Original Assignee: West Corporation
• Inventors: Snapp, John Lawrence
• Granted Patent: US 8,737,948 B2
• Time in Patent Office: Days
• US Class Current: 455/404.100
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

A system, method, and computer readable medium comprising instructions for providing temporary callback number for emergency calls is disclosed. A determination is made as to whether a restriction is imposed on a mobile user for incoming calls. A temporary callback number for the mobile user is generated if the restriction is imposed. A request for a callback to the mobile user comprising the temporary callback number is detected. The callback is routed to the mobile user using the temporary callback number.

Claims

1. A method for providing temporary callback numbers for emergency calls, the method comprising:

determining if a restriction is imposed on a mobile user for incoming calls;

allocating a temporary callback number for the mobile user if the restriction is imposed;

detecting a request for a callback to the mobile user comprising the temporary callback number; and

routing the callback to the mobile user using the temporary callback number.

2. The method of claim 1, wherein the callback comprises a unique predetermined automatic name identification (ANI) indicating an emergency callback.

3. The method of claim 2, further comprising:

responsive to receiving the unique predetermined automatic name identification, allowing the callback to reach the mobile user.

4. The method of claim 1, further comprising:

detecting a request for information of the mobile user;

sending a query for the information of the mobile user to a database; and

receiving the information from the database, the information comprising whether a restriction is imposed on the mobile user.

5. The method of claim 4, further comprising:

assigning the temporary callback number for the mobile user if a restriction is imposed on the mobile user.

6. The method of claim 5, further comprising:

storing the temporary callback number at a mobile positioning center or global mobile location center for later use.

7. The method of claim 6, further comprising:

returning routing information to a mobile switching center for routing future calls from the mobile user via an emergency services voice network.

8. The method of claim 1, further comprising:

detecting a query for callback and location information of the mobile user from a public safety answering point;

sending the query to a mobile positioning center or a global mobile location center via an emergency services data network; and

returning the temporary callback number and location information of the mobile user to the public safety answering point.

9. The method of claim 1, further comprising:

receiving the request for a callback from a telephone network, the request comprising the temporary callback number;

routing the request to a temporary callback number gateway; and

sending the temporary callback number to a mobile positioning center or global mobile location center for an actual callback number.

10. The method of claim 9, wherein the a mobile positioning center or global mobile location center is a selective router.

11. The method of claim 9, further comprising:

identifying the actual callback number corresponding to the temporary callback number;

replacing the actual callback number with a predetermined value known by a mobile switching center of the mobile user; and

routing the callback to the mobile unit via the mobile switching center using the predetermined value.

12. The method of claim 11, wherein the predetermined value comprises an automatic name identification enclosed in a calling party number.

13. The method of claim 9, wherein routing the callback to the mobile unit comprises:

routing the callback to the mobile switching center over a public switch telephone network (PSTN) or a dedicated network.

14. The method of claim 11, wherein the predetermined value informs the mobile switching center to allow the callback to be connected to a mobile unit used by the mobile user.

15. A method for providing temporary callback number to a caller comprising:

receiving a call initiated from a caller using a voice over Internet Protocol device;

assigning a temporary callback number for an address of the voice over Internet Protocol device;

responsive to receiving a call to the caller, identifying the address of the voice over Internet Protocol device based on the temporary callback number; and

replacing the address with a predetermined value and routing the call to the caller using the predetermined value.

16. A method for providing temporary callback number to a caller comprising:

receiving a call initiated from a caller having an international phone number;

assigning a temporary callback number for the international phone number;

responsive to receiving a call to the caller, identifying the international phone number based on the temporary callback number; and

replacing the international phone number with a predetermined value and routing the call to the caller using the predetermined value.

17. A system for providing temporary callback number for emergency calls comprising:

a mobile unit;

a mobile switching center (MSC) communicably coupled to the mobile unit and an emergency call voice network;

a gateway mobile location center (GMLC) or Mobile Positioning Center (MPC) for determining routing of an emergency call initiated from the mobile unit, the GMLC or MPC is communicably coupled to the mobile switching center (MSC) and an emergency service data network;

a temporary callback number gateway communicably coupled to the GMLC or MPC and a telephone network; and

a public safety answering point for initiating a callback to the mobile unit through the telephone network, the public safety answering point is communicably coupled to the emergency call voice network and the emergency call data network.

18. The system of claim 17, wherein the callback comprises a unique predetermined automatic name identification indicating an emergency call.

19. The system of claim 17, further comprising:

a database for storing user information of the mobile unit, the database is communicably coupled to the gateway mobile location center or mobile positioning center.

20. The system of claim 17, wherein the emergency call voice network is operable to selectively route the emergency call for the public safety answering point, and the emergency call data network is operable to identify a temporary callback number of the mobile unit from the GMLC or MPC.

21. The system of claim 17, wherein the GMLC or MPC is operable to generate a temporary callback number for the mobile unit and store the temporary callback number for later use.

22. The system of claim 21, wherein the telephone network is operable to receive a request for a callback from the public safety answering point, the request comprising the temporary callback number and location information of the mobile unit.

23. The system of claim 21, wherein the temporary callback number gateway is operable to receive the temporary callback number from the telephone network and identify an actual callback number based on the temporary callback number.

24. The system of claim 23, wherein the temporary callback number gateway is further operable to replace the actual callback number with a predetermined value and route the callback to the mobile unit using the predetermined value.

25. The system of claim 19, wherein the gateway mobile location center is operable to send a query to the database and determine if a restriction is imposed on the mobile unit based on information received from the database.