SYSTEMS AND METHODS FOR ACCESSING INFORMATION CONTENT WHILE HOLDING ON A TELEPHONE CALL

• US 20090257566A1
• Filed: 04/14/2008
• Published: 10/15/2009
• Est. Priority Date: 04/14/2008
• Status: Abandoned Application

• Current Assignee: Jonathan Dixon
• Original Assignee: Jonathan Dixon
• Inventors: Dixon, Jonathan
• Application Number:
  US12/102,658
• Publication Number:
  US 20090257566A1
• Time in Patent Office: Days
• US Class Current: 379/88.40
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold

Abstract

Systems and methods are introduced for accessing information content while holding on a telephone call. Instructions provide an automated message voice recognition menu selection system when a caller is placed on hold. A spoken voice recognition response unit associates a category context and, responsive to the user category selection, provides one or more information content titles representing information files including fractional samples of information content. Sales data and critic reviews of the information content via a streaming data page is uploaded into the user instance of the system. The streaming data page is a fractional, recognizable portion of a song. A context based artificial intelligence voice recognition systems further interacts with the user while holding on a telephone call subsequently playing at least a portion of a user selected title unless the user returns to the previous menu or terminates the service to complete the held call.

Claims

1. A method for providing user selectable information content while holding on a telephone call, comprising:

providing an automated message voice recognition menu selection system;

activating said system when a caller is placed on hold;

directly providing at least one category of user selectable information content;

directly receiving a spoken voice recognition response by the caller;

associating a user selectable information content category context to said spoken voice recognition response;

providing a user selectable context category selection means in response to said spoken voice recognition response;

responsive to said category selection, providing one or more information content titles wherein said content titles represent information files including fractional samples of information content; and

responding to a caller selection of a first information content file, playing said information content sample associated with said first information content title for a predetermined period of time wherein said first information content title may be terminated early at the option of the caller and a subsequent information content title may be selected and the associated sample be played.

2. The method of claim 1 for providing user selectable information content while holding on a telephone call, further comprising:

responding to a caller selection of a first information content file; and

playing said information content sample or entire title associated with said first information content title for a predetermined period of time wherein said first information content title may be terminated early at the option of the caller and a subsequent information content title may be selected and the associated sample be played.

3. The method of claim 2, further comprising:

guiding a caller to enter billing and shipping information upon decision to buy; and

terminating the first or the subsequent selected information content title sample when the call is transferred to the intended meantime available recipient on demand of the caller.

4. The method of claim 3, further comprising:

receiving an interactive voice recognition automated message set; and

transmitting a keypad touch message set in response to an interactive recognition automated message set.

5. The method of claim 1, further comprising:

guiding a caller to enter billing and shipping information upon a decision to buy; and

terminating an interactive voice recognition automated message set automatically when the call on hold is transferred to its recipient.

13. The method of claim 1, further comprising:

providing the automated message voice recognition menu selection system while a user is on hold during a telephone call wherein said system is communicatively linked to a streaming data page tracking data, including information content sales and critic reviews of said information content, said streaming data page uploadable into the user instance of the system.

6. A computer-usable medium having computer-readable program code embodied therein for controlling a processor to provide user selectable information content while holding on a telephone call, said code including instructions to:

provide an automated message voice recognition menu selection system;

activate said system when a caller is placed on hold;

provide at least one category of user selectable information content;

select a category of user selectable information content;

select information content titles wherein said content titles represent an information file selected from said user selected category;

play said user selected information content titles for a dispersed, predetermined period of time wherein said user selected information content title may be terminated early at the option of the user and a subsequent selected information content title may be played;

guide caller to enter billing and shipping information upon decision to buy; and

terminate the subsequent selected information content title when the call is transferred to the intended recipient.

7. A computer-readable medium for providing user selectable information content while holding on a telephone call, comprising:

program code for providing an automated message voice recognition menu selection system while a user is on hold during a telephone call;

program code for activating said system when a caller is placed on hold;

program code for providing at least one category of user selectable information content;

program code for selecting a category of user selectable information content;

program code for selecting information content titles wherein said content titles represent an information file selected from said user selected category;

program code for playing said user selected information content titles for a predetermined period of time wherein said user selected information content title may be terminated early at the option of the user and a subsequent selected information content title may be played;

program code for guiding a caller to enter billing and shipping information upon a decision to buy; and

program code for terminating the subsequent selected information content title when the call is transferred to the intended recipient.

14. The method of claim 7, further comprising:

providing the streaming data page tracking data automatically into a user instance of the system.

8. A computer-readable medium for providing user selectable information content while holding on a telephone call, comprising:

program code for providing an automated message voice recognition menu selection system;

program code for activating said system when a caller is placed on hold;

program code for directly providing at least one category of user selectable information content;

program code for directly receiving a spoken voice recognition response by the caller;

program code for associating a user selectable information content category context to said spoken voice recognition response;

program code for providing a user selectable context category selection means in response to said spoken voice recognition response; and

program code for responding to said category selection, providing one or more information content titles wherein said content titles represent information files including fractional samples of information content.

9. The computer-readable medium of claim 8 wherein said fractional samples of information content is a recognizable portion of a song.

10. A system for providing user selectable information content while holding on a telephone call, the system including a processor operable to execute instructions and a data storage medium for storing the instructions that, when executed by the processor, cause the processor to perform the method comprising:

providing an automated message voice recognition menu selection system while a user is on hold during a telephone call;

activating said system when a caller is placed on hold;

providing at least one genre of user selectable information content;

selecting a genre of user selectable information content;

selecting information content titles wherein said content titles represent an information file selected from said user selected genre wherein the information content titles includes abbreviated samples of user selected information content titles from one or more user selected genres;

playing said user selected information content titles for a predetermined period of time wherein said user selected information content title may be terminated early at the option of the user and a subsequent selected information content title may be played; and

terminating the subsequent selected information content title when the call is transferred to the intended recipient.

11. The system of claim 10, further comprising:

guiding a caller to enter billing and shipping information upon a decision to buy; and

terminating the subsequent selected information content title when the call is transferred to the intended recipient.

12. A computer-implemented apparatus for providing user selectable information content while holding on a telephone call, said apparatus comprising:

a processor;

an input device coupled to said processor;

a memory coupled to said processor;

an execution engine including instructions executable by said processor, said instructions being configured for providing user selectable information content while holding on a telephone call; and

an output device.

15. A system for providing user selectable information content while holding on a telephone call, the system including a processor operable to execute instructions and a data storage medium for storing the instructions that, when executed by the processor, cause the processor to perform the method comprising: