METHOD AND SYSTEM FOR PERFORMING ROUTING OF A PHONE CALL THROUGH A THIRD PARTY DEVICE

• US 20090280787A1
• Filed: 05/06/2008
• Published: 11/12/2009
• Est. Priority Date: 05/06/2008
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Lauridsen, Christina K., Hollinger, Michael C., Chavez, Timothy R., Eisinger, Jacob D., King, Jennifer E., Morgan, Fabian F.
• Granted Patent: US 8,571,474 B2
• Time in Patent Office: Days
• US Class Current: 455/417
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained

Abstract

A method, system, and computer program for routing an outgoing communication in real time is presented. A communication is received from a caller to an intended receiving wireless telecommunication device. In response to the communication failing to connect to the intended receiving wireless telecommunication device, a host carrier initiated query of third party priority of contacts routing preferences of the intended receiving wireless telecommunication device is initiated to determine if other communication devices are available for receiving a re-route of the original communication. If third party routing preferences of the intended receiving wireless telecommunication device have previously been established, then the call is rerouted through one or more alternate telecommunication devices to the intended receiving wireless telecommunication device. The priority of contacts is stored with the host carrier.

Claims

1. A method of routing an outgoing communication, the method comprising:

transmitting a communication from a caller using a caller telecommunication device to an intended receiving wireless telecommunication device; and

in response to the communication failing to connect to the intended receiving wireless telecommunication device, transmitting an instruction from the caller telecommunication device to a host carrier to determine if the intended receiving wireless telecommunication device has previously set up third party alternate telecommunication devices for receiving a re-route of the communication, wherein the instruction from the caller telecommunication device instructs the host carrier to;

identify one or more alternate telecommunication devices that are connected to the intended receiving wireless telecommunication device by a common short range wireless technology and are available for receiving the communication,

attempt to connect the communication from the caller telecommunication device to the intended receiving wireless telecommunication device by re-routing the communication through a first alternate telecommunication device that is coupled to the intended receiving wireless telecommunication device, and

in response to the attempt to connect the communication to the intended receiving wireless telecommunication device by re-routing the communication through the first alternate telecommunication device succeeding, maintain a connection of the communication between the caller telecommunication device and the intended receiving wireless telecommunication device.

2. The method of claim 1, further comprising:

in response to the attempt to connect the communication to the intended receiving wireless telecommunication device by re-routing the communication through the first alternate telecommunication device failing, re-routing the communication through the first alternate telecommunication device and a second alternate telecommunication device to the intended receiving wireless telecommunication device.

3. The method of claim 2, wherein the first alternate telecommunication device and the second alternate telecommunication device are pre-selected by a user of the intended receiving wireless telecommunication device according to a priority of contacts established by preferences of the user, and wherein the priority of contacts is stored on the host carrier.

4. The method of claim 3, wherein the priority of contacts specifies a maximum number of re-routing hops that are authorized to be made from the first alternate telecommunication device to the second alternate telecommunication device.

5. The method of claim 2, wherein the second alternate telecommunication device and the first alternate telecommunication device are able to wirelessly communicate via a same multiple user network by utilizing a common short range wireless technology.

6. The method of claim 2, wherein the second alternate telecommunication device and the first alternate telecommunication device communicate via a Transmission Control Protocol/Internet Protocol (TCP/IP) network.

7. The method of claim 1, wherein the communication is a text based message, the method further comprising:

in response to an attempt to connect the text based message to the intended receiving wireless telecommunication device succeeding, autonomously transmitting an automated delivery notification message to the caller telecommunication device indicating the text based message was delivered successfully.

8. The method of claim 1, wherein the communication is a voice call, the method further comprising:

in response to attempts to connect the voice call to the intended receiving wireless telecommunication device exceeding a maximum number of permitted re-routing attempts, autonomously re-routing the communication to a voicemail service.

9. A caller telecommunication device comprising:

a telecommunications transceiver for communicating over a phone system, wherein the telecommunications transceiver transmits a call from a caller, who is using the caller telecommunication device, to an intended receiving wireless telecommunication device; and

a processing logic configured for, in response to the call failing to connect to the intended receiving wireless telecommunication device, instructing the telecommunications transceiver to transmit an instruction to a host carrier, wherein the instruction directs the host carrier to perform the steps of;

utilizing the telecommunications transceiver to determine if one or more alternate telecommunication devices are connected to the intended receiving wireless telecommunication device by a common short range wireless technology and are available for receiving the communication,

transmitting an instruction to a first alternate telecommunication device, wherein the instruction directs the first alternate telecommunication device to utilize a short range wireless transceiver of the first alternate telecommunication device to attempt to connect the communication from the caller telecommunication device to the intended receiving wireless telecommunication device by re-routing the communication through the first alternate telecommunication device that is coupled to the intended receiving wireless telecommunication device, and

in response to the attempt to connect the communication to the intended receiving wireless telecommunication device by re-routing the communication through the first alternate telecommunication device succeeding, maintaining a connection of the communication between the caller telecommunication device and the intended receiving wireless telecommunication device.

10. The caller telecommunication device of claim 9, further comprising:

in response to the attempt to connect the communication to the intended receiving wireless telecommunication device by re-routing the communication through the first alternate telecommunication device failing, re-routing the communication through the first alternate telecommunication device and a second alternate telecommunication device to the intended receiving wireless telecommunication device.

11. The caller telecommunication device of claim 10, wherein the first alternate telecommunication device and the second alternate telecommunication device are pre-selected by a user of the intended receiving wireless telecommunication device according to a priority of contacts established by preferences of the user, and wherein the priority of contacts is stored on the host carrier.

12. The caller telecommunication device of claim 11, wherein the priority of contacts specifies a maximum number of re-routing hops that are authorized to be made from the first alternate telecommunication device to the second alternate telecommunication device.

13. The caller telecommunication device of claim 10, wherein the second alternate telecommunication device and the first alternate telecommunication device are able to wirelessly communicate via a same multiple user network by utilizing a common short range wireless technology.

14. The caller telecommunication device of claim 10, wherein the second alternate telecommunication device and the first alternate telecommunication device communicate via a Transmission Control Protocol/Internet Protocol (TCP/IP) network.

15. The caller telecommunication device of claim 9, wherein the communication is a text based message, the method further comprising:

in response to an attempt to connect the text based message to the intended receiving wireless telecommunication device succeeding, autonomously transmitting an automated delivery notification message to the caller telecommunication device indicating the text based message was delivered successfully.

16. The caller telecommunication device of claim 9, wherein the communication is a voice call, the method further comprising:

in response to attempts to connect the voice call to the intended receiving wireless telecommunication device exceeding a maximum number of permitted re-routing attempts, autonomously re-routing the communication to a voicemail service.

17. A computer-readable medium having stored a plurality of instructions processable by a machine embodied therein, wherein the plurality of instructions, when processed by the machine, causes the machine to perform a method, the method comprising:

transmitting a communication from a caller using a caller telecommunication device to an intended receiving wireless telecommunication device; and

in response to the communication failing to connect to the intended receiving wireless telecommunication device, transmitting an instruction from the caller telecommunication device to a host carrier to determine if the intended receiving wireless telecommunication device has previously set up third party alternate telecommunication devices for receiving a re-route of the communication, wherein the instruction from the caller telecommunication device instructs the host carrier to;

identify one or more alternate telecommunication devices that are connected to the intended receiving wireless telecommunication device by a common short range wireless technology and are available for receiving the communication,

attempt to connect the communication from the caller telecommunication device to the intended receiving wireless telecommunication device by re-routing the communication through a first alternate telecommunication device that is coupled to the intended receiving wireless telecommunication device, and

in response to the attempt to connect the communication to the intended receiving wireless telecommunication device by re-routing the communication through the first alternate telecommunication device succeeding, maintain a connection of the communication between the caller telecommunication device and the intended receiving wireless telecommunication device.

18. The computer-readable medium of claim 17, wherein the method further comprises:

in response to the attempt to connect the communication to the intended receiving wireless telecommunication device by re-routing the communication through the first alternate telecommunication device failing, re-routing the communication through the first alternate telecommunication device and a second alternate telecommunication device to the intended receiving wireless telecommunication device.

19. The computer-readable medium of claim 18, wherein the first alternate telecommunication device and the second alternate telecommunication device are pre-selected by a user of the intended receiving wireless telecommunication device according to a priority of contacts established by preferences of the user, and wherein the priority of contacts is stored on the host carrier.

20. The computer-readable medium of claim 19, wherein the priority of contacts specifies a maximum number of re-routing hops that are authorized to be made from the first alternate telecommunication device to the second alternate telecommunication device.