RECONCILIATION AND REMEDIATION WITH COMMUNICATION ARCHIVES

• US 20090327352A1
• Filed: 06/27/2008
• Published: 12/31/2009
• Est. Priority Date: 06/27/2008
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Wang, Yamin, Thomas, Shawn, Kay, Jeffrey, Pulla, Gautam, Chand, Naveen
• Granted Patent: US 8,732,265 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Techniques for reconciliation and remediation of messages sent by a server for storage in an archive are described. Some techniques may comprise receiving a message to be reconciled corresponding to a message sent by a server to be stored in an archive. The received message may be categorized for reconciliation, and a delivery confirmation query may be issued to the archive according to categorization of the message for reconciliation. Based on the response to the delivery confirmation query, it can be determined with certainty whether the message sent to the archive for storage is indeed stored at the archive. Other embodiments are described and claimed.

Claims

1. A method, comprising:

receiving a message to be reconciled corresponding to a message sent by a server to an archive for storage;

categorizing the received message for reconciliation;

issuing a delivery confirmation query to the archive according to categorization of the message for reconciliation; and

determining whether the message sent from the server to the archive is stored at the archive based on a response to the delivery confirmation query.

2. The method of claim 1, comprising receiving a copy of a journal report corresponding to a journal report sent by the server to the archive.

3. The method of claim 1, comprising issuing a configuration query requesting configuration information from the archive including an expected latency.

4. The method of claim 1, comprising categorizing the message to be reconciled based on one more time intervals.

5. The method of claim 4, wherein the time intervals comprise one or more of a time interval corresponding to latency associated with the archive, a time interval when a copy of the message to be reconciled is available in a local cache, and a time interval for resolving delay issues.

6. The method of claim 1, comprising categorizing the message to be reconciled based on receiving a negative response to the delivery confirmation query.

7. The method of claim 1, comprising issuing a retry query after receiving a negative response to the delivery confirmation query.

8. The method of claim 7, comprising resubmitting the message to be reconciled to the archive after receiving a negative response to the retry query.

9. The method of claim 1, comprising:

storing the message to be reconciled; and

deleting the message to be reconciled after receiving a positive response to the delivery confirmation query.

10. The method of claim 1, comprising issuing the delivery confirmation query to the archive in accordance with a web service protocol.

11. A computer-readable storage medium having computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to:

receive a message to be reconciled corresponding to a message sent by a server to an archive for storage;

issue a delivery confirmation query to the archive; and

confirm whether the message sent from the server to the archive is stored at the archive based on a response to the delivery confirmation query.

12. The computer-readable medium of claim 11, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to categorize the message to be reconciled based on one more of a time interval corresponding to latency associated with the archive, a time interval when a copy of the message to be reconciled is available in a local cache, and a time interval for resolving delay issues.

13. The computer-readable medium of claim 11, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to issue a retry query after receiving a negative response to the delivery confirmation query.

14. The computer-readable medium of claim 13, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to resubmit the message to be reconciled to the archive after receiving a negative response to the retry query.

15. The computer-readable medium of claim 11, further comprising computer-executable instructions stored thereon which, when executed by a computer, will cause the computer to:

store the message to be reconciled; and

delete the message to be reconciled after receiving a positive response to the delivery confirmation query.

16. An apparatus, comprising:

a message receiving component to receive a copy of a journal report from a journaling agent, the copy of the journal report comprising a message to be reconciled corresponding to a message sent by the journaling agent to an archive for storage;

a categorizing component to categorize the received message for reconciliation; and

a query issuing component to issue a delivery confirmation query to the archive for determining whether the message sent from the server to the archive is stored at the archive.

17. The apparatus of claim 16, comprising:

a query response receiving component to receive a response to the delivery confirmation query from the archive, wherein the query issuing component issues a retry query after receiving a negative response to the delivery confirmation query; and

a remediation component to resubmit the message to be reconciled to the archive after receiving a negative response to the retry query.

19. The apparatus of claim 16, wherein apparatus comprises the journaling agent.

20. The apparatus of claim 16, wherein the delivery confirmation query comprises a web service query.