Call-details recording device and call-details recording method

• US 20100020943A1
• Filed: 09/28/2009
• Published: 01/28/2010
• Est. Priority Date: 03/30/2007
• Status: Active Grant

• Current Assignee: Fujitsu Client Computing Limited (Lenovo Group Ltd.)
• Original Assignee: Fujitsu Limited
• Inventors: Hasegawa, Kaduhiko
• Granted Patent: US 9,185,209 B2
• Time in Patent Office: Days
• US Class Current: 379/69
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A call-details recording device including: a detecting unit detecting a connection or disconnection of a call; a recording unit recording, when the detecting unit detects the call connection, details of the call by storing the voice data of the call-details in a storage device; and a reproduction enabling unit storing, when the detecting unit detects the call disconnection, the voice data recorded by the recording unit in a reproducible format in an accessible area of the storage device, wherein the detecting unit further detects execution of an interrupting operation of interrupting the conversation, and the reproduction enabling unit stores, when the detecting unit detects the interrupting operation, the voice data recorded by the recording unit to a point of time when executing the interrupting operation from a point of time when connecting the call in the reproducible format in the accessible area.

Claims

1. A call-details recording device comprising:

a storage device stored with voice data;

a detecting unit detecting a connection or disconnection of a call of a recording target telephone terminal;

a recording unit recording, when said detecting unit detects the call connection, details of the call by storing the voice data of the call-details of said telephone terminal in said storage device; and

a reproduction enabling unit storing, when said detecting unit detects the call disconnection, the voice data recorded by said recording unit in a reproducible format in an area, accessible from other terminals, on said storage device,

wherein said detecting unit further detects execution of an interrupting operation of interrupting the conversation while keeping a call-connected status, and

said reproduction enabling unit stores, when said detecting unit detects the interrupting operation, the voice data recorded by said recording unit to a point of time when executing the interrupting operation from a point of time when connecting the call in the reproducible format in the area, accessible from other terminals, on said storage device.

2. A call-details recording device according to claim 1, wherein said detecting unit detects the connection, the disconnection or the interrupting operation of the call of a telephone terminal connected to a network, and

said recording unit records the call-details by acquiring the voice data transmitted and received by said telephone terminal from on the network and storing the voice data in said storage device.

3. A call-details recording device according to claim 2, wherein said detecting unit detects the connection, the disconnection or the interrupting operation of the call of said telephone terminal by acquiring information transmitted and received between said telephone terminal and a device managing said telephone terminal.

4. A call-details recording device according to claim 1, further, said reproduction enabling unit getting the voice data stored as a recording file in said storage device, comprising:

an identifying information acquiring unit acquiring information for identifying the call of which the call-details are recorded; and

a management information accumulating unit stored with the identifying information acquired by said identifying information acquiring unit in the way of being associated with the recording file by way of recording file management information.

5. A call-details recording method by which a call-details recording device including a storage device stored with voice data executes:

detecting a connection or disconnection of a call of a recording target telephone terminal;

recording, when the call connection is detected in said detecting, details of the call by storing the voice data of the call-details of said telephone terminal in said storage device; and

reproduction enabling by storing, when the call disconnection is detected in said detecting, the voice data recorded in said recording in a reproducible format in an area, accessible from other terminals, on said storage device,

wherein said detecting involves further detecting execution of an interrupting operation of interrupting the conversation while keeping a call-connected status, and

said reproduction enabling involves storing, when detecting the interrupting operation in said detecting, the voice data recorded in said recording to a point of time when executing the interrupting operation from a point of time when connecting the call in the reproducible format in the area, accessible from other terminals, on said storage device.

6. A call-details recording method according to claim 5, wherein said detecting involves detecting the connection, the disconnection or the interrupting operation of the call of a telephone terminal connected to a network, and

said recording involves recording the call-details by acquiring the voice data transmitted and received by said telephone terminal from on the network and storing the voice data in said storage device.

7. A call-details recording method according to claim 6, wherein said detecting involves detecting the connection, the disconnection or the interrupting operation of the call of said telephone terminal by acquiring information transmitted and received between said telephone terminal and a device managing said telephone terminal.

8. A call-details recording method according to claim 5, wherein said call-details recording device further, the voice data being stored as a recording file in said storage device in said reproduction enabling, executes:

acquiring information for identifying the call of which the call-details are recorded; and

management information accumulating by storing the identifying information acquired in said acquiring in the way of being associated with the recording file by way of recording file management information.

9. A call-details recording system comprising:

a telephone terminal serving as a recording target

a storage device stored with voice data;

a detecting unit detecting a connection or disconnection of a call of said telephone terminal;

a recording unit recording, when said detecting unit detects the call connection, details of the call by storing the voice data of the call-details of said telephone terminal in said storage device; and

a reproduction enabling unit storing, when said detecting unit detects the call disconnection, the voice data recorded by said recording unit in a reproducible format in an area, accessible from other terminals, on said storage device,

wherein said detecting unit further detects execution of an interrupting operation of interrupting the conversation while keeping a call-connected status, and

said reproduction enabling unit stores, when said detecting unit detects the interrupting operation, the voice data recorded by said recording unit to a point of time when executing the interrupting operation from a point of time when connecting the call in the reproducible format in the area, accessible from other terminals, on said storage device.

10. A call-details recording system according to claim 9, wherein said detecting unit detects the connection, the disconnection or the interrupting operation of the call of a telephone terminal connected to a network, and

said recording unit records the call-details by acquiring the voice data transmitted and received by said telephone terminal from on the network and storing the voice data in said storage device.

11. A call-details recording system according to claim 10, wherein said detecting unit detects the connection, the disconnection or the interrupting operation of the call of said telephone terminal by acquiring information transmitted and received between said telephone terminal and a device managing said telephone terminal.

12. A call-details recording system according to claim 9, further, said reproduction enabling unit getting the voice data stored as a recording file in said storage device, comprising:

an identifying information acquiring unit acquiring information for identifying the call of which the call-details are recorded; and

a management information accumulating unit stored with the identifying information acquired by said identifying information acquiring unit in the way of being associated with the recording file by way of recording file management information.