SPEECH RECOGNITION INTERFACE FOR VOICE ACTUATION OF LEGACY SYSTEMS
First Claim
1. A systems interface for remote access of legacy systems, the systems interface performing steps comprising:
- receiving a multimodal request from a user to perform a transaction, the multimodal request including input to navigate to a search page, retrieve client account information, and navigate among a plurality of data fields, wherein an input device recognizes a speech portion of the multimodal request with a request-specific vocabulary;
identifying at least one legacy system with which performing the transaction requires communication;
establishing a connection with the identified at least one legacy system;
translating the multimodal request to a format compatible with the identified at least one legacy system; and
submitting the translated multimodal request to the at least one legacy system.
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Accused Products
Abstract
Methods and apparatus are disclosed for a technician to access a systems interface to back-end legacy systems by voice input commands to a speech recognition module. Generally, a user logs a computer into a systems interface which permits access to back-end legacy systems. Preferably, the systems interface includes a first server with middleware for managing the protocol interface. Preferably, the systems interface includes a second server for receiving requests and generating legacy transactions. After the computer is logged-on, a request for voice input is made. A speech recognition module is launched or otherwise activated. The user inputs voice commands that are processed to convert them to commands and text that can be recognized by the client software. The client software formats the requests and forwards them to the systems interface in order to retrieve the requested information.
55 Citations
9 Claims
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1. A systems interface for remote access of legacy systems, the systems interface performing steps comprising:
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receiving a multimodal request from a user to perform a transaction, the multimodal request including input to navigate to a search page, retrieve client account information, and navigate among a plurality of data fields, wherein an input device recognizes a speech portion of the multimodal request with a request-specific vocabulary; identifying at least one legacy system with which performing the transaction requires communication; establishing a connection with the identified at least one legacy system; translating the multimodal request to a format compatible with the identified at least one legacy system; and submitting the translated multimodal request to the at least one legacy system. - View Dependent Claims (2, 3, 5, 6, 8, 9)
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4. A method for remote access of legacy systems, the method causing a computing device to perform steps comprising:
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receiving a multimodal request from a user to perform a transaction, the multimodal request including input to navigate to a search page, retrieve client account information, and navigate among a plurality of data fields, wherein an input device recognizes a speech portion of the multimodal request with a request-specific vocabulary; identifying at least one legacy system with which performing the transaction requires communication; establishing a connection with the identified at least one legacy system; translating the multimodal request to a format compatible with the identified at least one legacy system; and submitting the translated multimodal request to the at least one legacy system.
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7. A computer-readable storage medium storing instructions which, when executed by a computing device, cause the computing device to interface with remote access of legacy systems, the instructions comprising:
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receiving a multimodal request from a user to perform a transaction, the multimodal request including input to navigate to a search page, retrieve client account information, and navigate among a plurality of data fields, wherein an input device recognizes a speech portion of the multimodal request with a request-specific vocabulary; identifying at least one legacy system with which performing the transaction requires communication; establishing a connection with the identified at least one legacy system; translating the multimodal request to a format compatible with the identified at least one legacy system; and submitting the translated multimodal request to the at least one legacy system.
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Specification