CONFIRMATION AND ACKNOWLEDGEMENT OF TRANSMISSION RECEPTION

• US 20100057860A1
• Filed: 08/29/2008
• Published: 03/04/2010
• Est. Priority Date: 08/29/2008
• Status: Abandoned Application

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Fry, Donna M., Singi, Mayank M., Christenson, Steven, Oliveira, Marcelo
• Application Number:
  US12/201,123
• Publication Number:
  US 20100057860A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 12/1868 Measures taken after transmission, e.g. acknowledgments
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 67/75 Indicating network or usage conditions on the user display

Abstract

Systems and methods of conveying feedback concerning transmissions sent using a one-to-many protocol are disclosed. Such feedback includes information indicating whether a message was received by anyone, by whom, whether the message was accessed, and whether a receiver of the message has acknowledged the message. A receiver is configured to provide such feedback, either in response to receiving a request to send feedback, or automatically. The feedback is sent via the same communications channel the message was sent on, or via a different communications channel. A message'"'"'s sender is informed that feedback has been received for a given message, and a searchable log is kept of the feedback.

Claims

1. A method comprising:

detecting whether a transmitted message was received by at least one receiver, wherein the transmitted message was transmitted using a protocol that supports multiple receivers per destination address;

generating an indication of whether the transmitted message was received in response to detecting whether the transmitted message was received; and

causing a user interface to present the indication of whether the transmitted message was received.

2. The method of claim 1, further comprising:

detecting whether content of the transmitted message was provided to a second user interface;

generating an indication of whether content of the transmitted message was provided to the second user interface in response to detecting whether content of the transmitted message was provided to the second user interface; and

causing the first user interface to present the indication of whether content of the transmitted message was provided to the second user interface.

3. The method of claim 1, further comprising:

receiving a reply to the transmitted message;

detecting whether the reply was an affirmation or a denial;

generating an indication of whether the reply was an affirmation or denial in response to detecting whether the reply was an affirmation or denial; and

causing the first user interface to present the indication of whether the reply was an affirmation or denial.

4. The method of claim 2, further comprising:

storing information indicating whether the transmitted message was received and whether content of the transmitted message was provided to the second user interface.

5. The method of claim 1 wherein the detecting comprises receiving an out-of-band message.

6. The method of claim 1 further comprising transmitting an in-band request for feedback.

7. The method of claim 1 wherein the indication is at least one of audible or visual.

8. The method of claim 1, wherein the detecting further comprises:

receiving information from a device, wherein the device monitors the at least one receiver and the device is coupled to at least one of;

the at least one receiver; and

a transmitter of the transmitted message.

9. The method of claim 1, further comprising detecting the authority level of the at least one receiver.

10. The method of claim 1, further comprising detecting the number of receivers based on whether a transmitted message was received by at least one receiver, wherein the detected number is an integer greater than or equal to zero.

11. An apparatus comprising:

a feedback module configured to;

detect whether a transmitted message was received by at least one receiver, wherein the transmitted message was transmitted using a protocol that supports multiple receivers per destination address; and

generate an indication of whether the transmitted message was received in response to detecting whether the transmitted message was received; and

a user interface coupled to the feedback module configured to present the indication of whether the transmitted message was received.

12. The apparatus of claim 11, wherein:

the feedback module is further configured to;

detect whether content of the transmitted message was provided to a second user interface; and

generate an indication of whether content of the transmitted message was provided to the second user interface in response to detecting whether content of the transmitted message was provided to the second user interface; and

the first user interface is further configured to;

present the indication of whether content of the transmitted message was provided to the second user interface.

13. The apparatus of claim 11, wherein:

the feedback module is further configured to;

receive a reply to the transmitted message;

detect whether the reply was an affirmation or a denial; and

generate an indication of whether the reply was an affirmation or denial in response to detecting whether the reply was an affirmation or denial; and

the first user interface is further configured to present the indication of whether the reply was an affirmation or denial.

14. The apparatus of claim 12, further comprising a storage device configured to store information indicating whether the transmitted message was received and whether content of the transmitted message was provided to the second user interface.

15. The apparatus of claim 11, wherein the feedback module is further configured to:

receive an out-of-band message indicating whether the transmitted message was received by at least one receiver.

16. The apparatus of claim 11, further comprising a sending module, wherein the sending module is configured to transmit an in-band request for feedback.

17. The apparatus of claim 11, wherein the feedback module is further configured to:

receive information from a device, wherein the device monitors the at least one receiver and tile device is coupled to at least one of;

the at least one receiver; and

a transmitter of the transmitted message.

18. The apparatus of claim 11, wherein the feedback module is further configured to detect the authority level of the at least one receiver.

19. The apparatus of claim 11, wherein the feedback module is further configured to detect the number of receivers based on whether a transmitted message was received by at least one receiver, wherein the detected number is an integer greater than or equal to zero.

20. An apparatus comprising:

a first means for detecting whether a transmitted message was received by at least one receiver, wherein the transmitted message was transmitted using a protocol that supports multiple receivers per destination address;

a second means for generating an indication of whether the transmitted message was received in response to detecting whether the transmitted message was received; and

a third means for causing a user interface to present the indication of whether the transmitted message was received.