Multi-Platform Capable Inference Engine and Universal Grammar Language Adapter for Intelligent Voice Application Execution

• US 20100061534A1
• Filed: 09/10/2009
• Published: 03/11/2010
• Est. Priority Date: 07/03/2001
• Status: Abandoned Application

• Current Assignee: Apptera Incorporated
• Original Assignee: Apptera Incorporated
• Inventors: LaBarge, John Robert, Chiu, Leo K., Yong, Mang Kang, Luellen, Cory Andrew, Boothroyd, Margaret Ann, Appadurai, Arumugam, Wang, Sandy Chai-Jen
• Application Number:
  US12/557,460
• Publication Number:
  US 20100061534A1
• Time in Patent Office: Days
• US Class Current: 379/201.30
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2201/39 using speech synthesis speech synthesis per se G10L13/00
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Claims

1. A voice application creation and deployment system comprising:

a voice application server for creating and serving voice applications to clients over a communication network;

at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and

an inference engine executable from the application server;

characterized in that the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.