METHOD AND SYSTEM FOR ENHANCING VERBAL COMMUNICATION SESSIONS

  • US 20100106500A1
  • Filed: 10/29/2008
  • Published: 04/29/2010
  • Est. Priority Date: 10/29/2008
  • Status: Active Grant
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First Claim
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1. A method comprising:

  • converting a verbal component of a communication session into textual information;

    scanning the converted textual information for a text string to trigger an application;

    invoking the application to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session; and

    transmitting the supplemental information or a confirmation of the action to the party.

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