SERVICING ATTRIBUTES ON A MOBILE DEVICE

• US 20100120408A1
• Filed: 11/13/2008
• Published: 05/13/2010
• Est. Priority Date: 11/13/2008
• Status: Active Grant

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Whittington, David P., Langus, Jeffrey D., Beenau, Blayn W., Gray, William J.
• Granted Patent: US 8,126,449 B2
• Time in Patent Office: Days
• US Class Current: 455/419
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04L 2463/102 applying security measure for e-commerce data processing systems or methods, specially adapted for e-commerce G06Q30/00
• CPC Class Codes: H04L 63/0853 using an additional device, e.g. smartcard, SIM or a different communication terminal cryptographic mechanisms or cryptographic arrangements for entity authentication involving additional secure or trusted devices H04L9/3234

Abstract

Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.

Claims

1. A method, comprising:

creating a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database;

transmitting the VID to the mobile device, wherein the mobile device stores the VID and displays the VID; and

,

communicating with the mobile device based upon the VID.

2. The method of claim 1, wherein the communicating with the mobile device based upon the VID comprises facilitating maintenance associated with the service on the mobile device.

3. The method of claim 2, wherein the facilitating maintenance comprises facilitating at least one of:

configuring the service, modifying the service, modifying parameters associated with the service, blocking the service, reinstating the service, terminating the service, upgrading the service, modifying a service level associated with the service, installing software associated with the service, registering software associated with the service with the mobile device, registering software associated with the service with a third-party service provider, upgrading software associated with the service, or deleting software associated with the service.

4. The method of claim 2, further comprising retrieving the VID profile associated with the service from the VID database.

5. The method of claim 1, wherein the communicating with the mobile device based upon the VID comprises:

receiving a customer service request;

receiving the VID;

retrieving the VID profile; and

,

providing VID profile data responsive to a customer service request.

6. The method of claim 5, wherein the receiving the customer service request comprises receiving the VID.

7. The method of claim 5, wherein at least one of the customer service request and the VID are received via at least one of voice communication, data communication or communication enabled by the mobile device.

8. The method of claim 5, wherein the providing VID profile data comprises providing VID profile data to a customer service agent in communication with the mobile device.

9. The method of claim 8, wherein the customer service agent is at least one of a human being or a computer.

10. The method of claim 5, wherein the receiving the customer service request comprises receiving a request to at least one of:

enroll in an additional service, modify the service, block the service, activate the service, reinstate the service, terminate the service, upgrade the service, install a service capability module associated with the service, activate a service capability module associated with the service, delete a service capability module associated with the service, or modify a service capability module associated with the service.

11. The method of claim 5, wherein the VID is read by a user from a display on the mobile device.

12. The method of claim 1, wherein the service is associated with a transaction account, and wherein the mobile device is configured to initiate financial transactions using the transaction account.

13. The method of claim 12, wherein the service does not use the VID.

14. The method of claim 12, wherein the VID is non-transactable.

15. The method of claim 1, wherein the VID profile further comprises a transaction account number.

16. The method of claim 1, wherein the VID is in the format of at least one of:

human readable, alpha-numeric or graphical.

17. The method of claim 1, wherein the VID is the same size and format as a transaction account number associated with the VID.

18. The method of claim 1, further comprising generating a visual identifier (VID).

19. The method of claim 18, wherein the VID expires responsive to at least one of an expiration date or a predetermined number of customer service interactions.

20. The method of claim 1, wherein the VID is used to at least one of track usage of a third-party service and produce usage data and wherein the usage data is used to settle at least one of payment or bounties between the third-party service provider and a transaction account issuer associated with the VID.

21. A method, comprising:

receiving, on a mobile device from a service provider, a visual identifier (VID) associated with a service enabled on the mobile device, wherein the VID is associated with a visual identifier (VID) profile comprising a VID, a service identifier associated with the service and a mobile device identifier associated with the mobile device, wherein the VID profile is stored in a VID database accessible by the service provider; and

,

receiving, on the mobile device, a communication based upon the VID.

22. A visual identifier (VID) stored on a mobile device, wherein the VID is configured to facilitate communicating with a service provider based upon the VID, wherein the service provider accesses the VID via a VID profile stored on a VID database, wherein the VID profile comprises the VID, a service identifier associated with a service provided by the service provider and enabled on the mobile device, and a mobile device identifier associated with the mobile device.

23. A computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions comprising:

instructions to create a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device, wherein the service is associated with the mobile device, wherein the VID profile is stored in a VID database;

instructions to transmit the VID to the mobile device, wherein the mobile device stores the VID and displays the VID; and

,

instructions to communicate with the mobile device based upon the VID.