CONVERSATION MAPPING

• US 20100153106A1
• Filed: 12/15/2008
• Published: 06/17/2010
• Est. Priority Date: 12/15/2008
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Data Services LLC (Verizon Communications Inc.)
• Inventors: Frazier, Kristopher T., Roberts, Brian F., Stallings, Heath
• Granted Patent: US 8,972,506 B2
• Time in Patent Office: Days
• US Class Current: 704/235
• CPC Class Codes: G06F 16/68 Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
• CPC Class Codes: G06F 16/685 using automatically derived transcript of audio data, e.g. lyrics speech recognition G10L15/00
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A method may include receiving communications associated with a communication session. The communication session may correspond to a telephone conversation, text-based conversation or a multimedia conversation. The method may also include identifying portions of the communication session and storing the identified portions. The method may further include receiving a request to retrieve information associated with the communication session and providing to a display, information associated with the identified portions.

Claims

1. A device, comprising:

a communication interface configured to send and receive communications associated with a communication session;

a display; and

logic configured to;

identify portions of the communication session,

store the identified portions in a memory,

receive a request from a user of the device to retrieve information associated with the communication session, and

output to the display, in response to the request, information associated with the identified portions.

2. The device of claim 1, wherein when outputting information to the display, the logic is configured to output the information via a timeline, the timeline displaying the identified portions in a chronological order corresponding to when the identified portions were uttered during the communication session or when the identified portions were entered via text input during the communication session.

3. The device of claim 1, wherein the logic is further configured to:

receive, from a user of the device, input confirming or selecting at least some of the displayed information, and

forward the at least some of the displayed information for processing by an application stored on the device.

4. The device of claim 1, wherein when identifying portions of the communication session, the logic is configured to identify at least one of a word or phrase of the communication session associated with a subsequent meeting or subsequent communication session.

5. The device of claim 4, wherein the logic is further configured to forward information associated with the subsequent meeting or subsequent communication session to a calendar application stored on the device.

6. The device of claim 1, wherein the communication session comprises a telephone conversation between a user of the device and a first party, and wherein the logic is further configured to:

perform speech recognition associated with speech input provided by the user of the device and the first party.

7. The device of claim 6, wherein when outputting to the display, the logic is configured to:

output a transcribed version of the telephone conversation, wherein information associated with the identified portions is highlighted or displayed in a different or more prominent manner than other portions of the transcribed version of the telephone conversation.

8. The device of claim 1, wherein the communication session comprises a text-based or multimedia-based communication session.

9. The device of claim 1, wherein when identifying portions of the communication session, the logic is configured to identify at least two of a name, location, time, telephone number, action or topic.

10. The device of claim 1, wherein the logic is further configured to:

store conversation related information associated with a plurality of communication sessions in the memory,

receive, from a user of the device, first search input associated with at least a portion of a first one of the plurality of communication sessions,

retrieve information associated with the first communication session from the memory, and

output, to the display, information associated with the first communication session.

11. The device of claim 10, wherein the logic is further configured to:

receive, from the user, second search input associated with at least two of the plurality of communication sessions,

retrieve information associated with the at least two communication sessions from the memory, and

output, to the display, information associated with the at least two communication sessions.

12. The device of claim 1, wherein when storing the identified portions in a memory, the logic is configured to forward the identified portions to the communication interface, and wherein the communication interface is further configured to:

forward the identified portions to an external memory via a network.

13. The device of claim 1, wherein the logic is further configured to:

automatically add a name identified during the communication session to a contact list or address book stored on the device.

14. The device of claim 1, wherein when identifying portions of the communication session, the logic is configured to identify a name of a person or retail establishment, the logic being further configured to:

automatically access a search program to identify at least one of a telephone number or location associated with the name.

15. A method, comprising:

receiving communications associated with a communication session, the communication session corresponding to a telephone conversation, text-based conversation or a multimedia conversation;

identifying portions of the communication session;

storing the identified portions;

receiving, from a user of a device, a request to retrieve information associated with the communication session; and

providing, to a display, information associated with the identified portions.

16. The method of claim 15, wherein when the communication session comprises a telephone conversation between the user of the device and a first party, the method further comprises:

performing speech recognition associated with speech input provided by the user and the first party, wherein the providing to the display comprises;

outputting a transcribed version of the telephone conversation, wherein information associated with the identified portions is highlighted or displayed in a different or more prominent manner than other portions of the transcribed version of the telephone conversation.

17. The method of claim 15, wherein identifying portions comprises identifying at least two of a name, location, time, telephone number, topic and follow up action, and wherein the providing to the display comprises:

providing the information in a timeline, the timeline indicating a relative time during the communication session when the identified portions were spoken or text inputted.

18. The method of claim 15, further comprising:

capturing conversation related information associated with a plurality of communication sessions;

extracting portions of information from the captured conversation related information;

receiving, from a user of the device, first search input associated with at least two of the plurality of communication sessions;

retrieving the extracted portions associated with the at least two communication sessions; and

providing, to the display, the extracted portions associated with the at least two communication sessions.

19. The method of claim 15, wherein the identifying portions comprises:

identifying at least one of pictures, videos or music files.

20. A computer-readable medium having stored thereon sequences of instructions which, when executed by at least one processor, cause the at least one processor to:

identify portions of a communication session;

store the identified portions in a memory;

receive a request to retrieve information associated with the communication session; and

output, to a display and in response to the request, information associated with the identified portions.

21. The computer-readable medium of claim 20, further including instructions for causing the at least one processor to:

perform speech recognition for the communication session, wherein the instructions for causing the at least one processor to output information cause the at least one processor to;

output a transcribed version of the communication session, wherein information associated with the identified portions is highlighted or displayed in a different or more prominent manner than other portions of the transcribed version of the communication session.

22. The computer-readable medium of claim 20, further including instructions for causing the at least one processor to:

store time information associated with each of the identified portions, the time information indicating a relative or absolute time during the communication session when the identified portions were spoken or text inputted; and

output the information associated with the identified portions based on the stored time information.

23. The computer-readable medium of claim 20, further including instructions for causing the at least one processor to:

store conversation information associated with a plurality of communication sessions;

receive search input associated with at least two of the communication sessions;

retrieve information associated with the at least two communication sessions; and

output, to the display, information associated with the at least two communication sessions.

24. The computer-readable medium of claim 20, wherein when identifying portions, the instructions cause the at least one processor to:

identify at least one of pictures, videos or music files.

25. A system, comprising:

means for reviewing communications associated with a communication session, the communication session corresponding to a telephone conversation, text-based conversation or a multimedia conversation;

means for identifying portions of the communication session;

means for storing the identified portions;

means for receiving a request to retrieve information associated with the communication session; and

means for displaying information associated with the identified portions.