METHOD AND APPARATUS FOR ADMINISTRATION OF CIRCUIT INVENTORIES IN TELECOMMUNICATIONS NETWORKS
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Abstract
Telecommunications customers must frequently utilize the facilities of many different telecommunications service providers in order to transmit data from one location to another. When a telecommunications customer encounters a network problem, that customer usually must navigate a complicated web of service providers and equipment owners in order to receive meaningful technical assistance from a human technician. The present invention is designed and intended to facilitate human interactions for technical support and administrative tasks by associating customer, contract, circuit, equipment, key personnel, billing, and telco information in a database for efficient data presentation and information retrieval. Resolution of the logistical problem of tracking circuit information is achieved by organizing the information and displaying important data concurrently. Toward that end, the system modules comprising the invention share all of the circuit inventory data available, and graphical user interfaces for each module display relevant information together. Examples of features in the present invention include: simultaneous display of circuit and contact information for key personnel, a reminder function for tracking changes in important service characteristics, and customer-specific formatting for billing
26 Citations
34 Claims
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1-14. -14. (canceled)
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15. A telecommunications circuit provisioning and administration system for recording telecommunications service data comprising:
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a customer submodule providing access to customer information; a contract submodule providing access to contract information; and a billing submodule that consolidates billing information corresponding to a plurality of telecommunications circuits into a single invoice. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A method of presenting telecommunications service charges, comprising:
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receiving customer description data; receiving a description of a telecommunications pathway; receiving telecommunications service charge data for a plurality of telecommunications circuits of the telecommunications pathway, the plurality of telecommunications circuits being provided by multiple vendors; receiving telecommunications service provider description data; and presenting, through an interactive display interface, billing information that aggregates the telecommunications service charge data from the multiple vendors providing the plurality of telecommunications circuits. - View Dependent Claims (27, 28, 29, 30, 31, 32)
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33. A telecommunications circuit provisioning and administration system for recording telecommunications service data comprising:
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a customer submodule providing access to customer information; a contract submodule providing access to contract information; and a change notification submodule providing reports notifying of current or impending changes to telecommunications service based on the customer information and the contract information. - View Dependent Claims (34)
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Specification