SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL DEVICE INTERACTIONS IN A NATURAL LANGUAGE VOICE SERVICES ENVIRONMENT

  • US 20100217604A1
  • Filed: 02/20/2009
  • Published: 08/26/2010
  • Est. Priority Date: 02/20/2009
  • Status: Active Grant
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First Claim
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1. A method for processing one or more multi-modal device interactions in a natural language voice services environment that includes one or more electronic devices, comprising:

  • detecting at least one multi-modal device interaction, wherein the multi-modal device interaction includes a non-voice interaction with at least one of the electronic devices or an application associated with at least one of the electronic devices, and wherein the multi-modal device interaction further includes at least one natural language utterance relating to the non-voice interaction;

    extracting context information relating to the multi-modal device interaction, wherein the extracted context information includes context relating to the non-voice interaction, and wherein the extracted context information further include context relating to the natural language utterance;

    combining the context relating to the non-voice interaction and the context relating to the natural language utterance;

    determining an intent of the multi-modal device interaction based on the combined context relating to the non-voice interaction and the natural language utterance; and

    routing at least one request to one or more of the electronic devices based on the determined intent of the multi-modal device interaction.

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