Obtaining user assistance

• US 20100218095A1
• Filed: 11/18/2009
• Published: 08/26/2010
• Est. Priority Date: 09/30/2004
• Status: Active Grant

• Current Assignee: Uber Technologies, Inc.
• Original Assignee: Searete LLC (Intellectual Ventures LLC)
• Inventors: Rinaldo, John D. JR., Jung, Edward K.Y., Levien, Royce A., Malamud, Mark A.
• Granted Patent: US 10,687,166 B2
• Time in Patent Office: Days
• US Class Current: 715/708
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Abstract

An apparatus, device, method, computer program product, and system that searches a plurality of end user assistances respectively corresponding to a plurality of items for an end user assistance correlating with a user-selected item.

Claims

1-48. -48. (canceled)

49. A system comprising:

a) means for receiving an input corresponding to a user-selected item having an embedded electronic device from a plurality of items respectively having an embedded electronic device, each item of the plurality of items respectively having had a prior presence within a geographic locale;

b) means for searching a plurality of end user assistances respectively corresponding to the plurality of items for an end user assistance correlating with the user-selected item, each end user assistance of the plurality of end user assistances having been obtained in response to an automatic identification of each item of the plurality of items during a prior presence within the geographic locale, the automatic identification of each item of the plurality of items including;

i) receiving a signal indicative of the item in response to a presence of the item within the geographic locale; and

(ii) identifying the item in response to the signal indicative of the item; and

c) means for saving the end user assistance correlating with the user-selected item.

59. A system comprising:

a) means for saving a plurality of end user assistances respectively corresponding to a plurality of electronic devices each having at least one aspect, each end user assistance of the plurality of end user assistances respectively having been obtained in response to an automatic identification of each electronic device of the plurality of electronic devices during a prior presence within a geographic locale, the automatic identification of each electronic device of the plurality of electronic devices including;

i) receiving a signal indicative of the electronic device in response to a presence of the electronic device within the geographic locale; and

ii) identifying the electronic device in response to the signal indicative of the electronic device;

b) means for receiving an input corresponding to a user-selected aspect of an electronic device of the plurality of electronic devices;

c) means for searching the saved plurality of end user assistances for an end user assistance correlating to the user-selected aspect of an electronic device; and

d) means for saving the end user assistance correlating with the user-selected aspect of an electronic device.

60. The system of claim 59, wherein a first electronic device of the plurality of electronic devices has a first presence within the geographic locale and a second electronic device of the plurality of electronic devices has a second presence with the geographic locale.

61. The system of claim 59, further comprising:

d) means for providing the end user assistance correlating with the user-selected aspect of an electronic device.

62. A system comprising:

a) means for providing an input-selection to a user interface associated with a computing device, the provided input-selection corresponding to an aspect of an electronic device of a plurality of electronic devices, each electronic device of the plurality of electronic devices respectively having had a prior recognized presence within a geographic locale;

b) means for waiting while the computing device searches a plurality of end user assistances respectively corresponding to the plurality of electronic devices for an end user assistance correlating with the user-selected aspect of an electronic device, each end user assistance of the plurality of end user assistances having been respectively obtained in response to an automatic identification of each electronic device of the plurality of electronic devices during a prior presence within a geographic locale, the automatic identification of each electronic device of the plurality of items including;

i) receiving a signal indicative of the electronic device in response to a presence of the electronic device within the geographic locale; and

ii) identifying the electronic device in response to the signal indicative of the electronic device; and

c) means for receiving an end user assistance correlating to the input-selection.

63. A system comprising:

a) means for receiving an input corresponding to a user-selected apparatus from a plurality of apparatus, each apparatus of the plurality of apparatus respectively having a prior presence within a geographic locale;

b) means for searching a plurality of assistances respectively corresponding to the plurality of apparatus for an assistance correlating with the user-selected apparatus, each assistance of the plurality of user assistances having been respectively obtained in response to an automatic identification of each apparatus of the plurality of apparatus during a prior presence within a geographic locale, the automatic identification of each apparatus of the plurality of apparatus including;

i) receiving a signal indicative of the apparatus in response to a presence of the apparatus within the geographic locale; and

ii) identifying the apparatus in response to the signal indicative of the apparatus; and

c) means for saving the end user assistance correlating with the user-selected apparatus.

64. A system comprising:

a) means for receiving an input corresponding to a user-selected item having an embedded electronic device from a plurality of items respectively having an embedded electronic device, each item of the plurality of items respectively having had a prior presence within a geographic locale;

b) means for searching a file that includes a plurality of end user assistances respectively corresponding to the plurality of items for an end user assistance correlating with the user-selected item, each end user assistance of the plurality of end user assistances having been added to the file in response to an automatic recognition of the prior presence of each item of the plurality of items within the geographic locale, the automatic recognition of each item of the plurality of items including;

i) receiving a signal indicative of the item in response to a presence of the item within the geographic locale; and

ii) identifying the item in response to the signal indicative of the item; and

c) means for saving the end user assistance correlating with the user-selected item.