SYSTEM AND METHOD FOR MULTILINGUAL TRANSCRIPTION SERVICE WITH AUTOMATED NOTIFICATION SERVICES

• US 20100287215A1
• Filed: 05/05/2010
• Published: 11/11/2010
• Est. Priority Date: 05/05/2009
• Status: Active Grant

• Current Assignee: Bentley Systems Incorporated
• Original Assignee: NoteVault, Inc. (Bentley Systems Incorporated)
• Inventors: Schwartz, Jonathan, Mickelsen, Stephen, McClain, Fred, Sherpa, Ang Dawa, Lasensky, Peter
• Granted Patent: US 8,949,289 B2
• Time in Patent Office: Days
• US Class Current: 707/805
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A system and method for generating and managing a secure, multi-user project database.

Claims

1. A method for generating and managing a secure, multi-user information database, comprising:

receiving and recording information related to a project from an originator'"'"'s client device, wherein the information comprises one or more of a voice-note and a data attachment;

providing a confirmation code to the originator, configured to provide a record locator for the information;

transcribing the information to a transcription comprising language normalization and information parsing to predetermined information categories;

reviewing the transcription at a second level of language normalization and information parsing to predetermined information categories, wherein the transcription is accepted or corrected,

submitting the transcription to the originator, wherein the transcription is either accepted or corrected, and either approved for inclusion in project reports or disapproved;

posting the transcription and data attachments as project notes to a common access site wherein the project notes are available for review by users with predefined access rights.

2. The method of claim 1, further comprising:

polling originators and transcribers for compatibility metrics; and

analyzing the compatibility metrics to align originators with transcribers for future transcriptions.

3. The method of claim 1, wherein the common access site includes a project calendar, specific to an originator or a project, indicating days when notes were posted to the project and days when notes were not posted to the project, the method further comprising:

providing notification to an originator who did not post required information to the project;

escalating the notification to a project manager when the originator is unresponsive to the notification;

providing management with an informational view of the calendar wherein the management can determine the originator'"'"'s reporting compliance; and

providing management reports with analysis of user compliance.

4. The method of claim 1, wherein the user'"'"'s client device is location aware, the method further comprising receiving location information from the client device and correlating keywords or tags in the project notes with the location information to generate a location based event and issue histogram for the project.

5. The method of claim 1, further comprising generating a project completion punch-list of uncompleted items and associated tasks assigned to a user identified as a project resource,

wherein items in the punch-list are derived from a master list comprising a list of all items and tasks associated with project resources in a required order of completion,

wherein after a successor task is completed by the user and reported to the information database, a successor task is assigned to the project resource associated with the successor task.

6. The method of claim 1, wherein the predefined access rights comprise administration, full access, partial access, guest access and no access.

7. The method of claim 1, further comprising:

printing a time sheet preconfigured with information identifying an employee and the projects the employee is assigned to;

receiving an image of the of the time sheet that includes hours and work codes entered by the employee;

processing the image with optical character recognition (OCR) software to extract payroll data comprising the identifying information, the hours and the work codes; and

posting the payroll data to a payroll system for review.

21. The article of manufacture of claim 1, the operations further comprising providing a project completion punch-list of uncompleted items to a use identified as a project resource,

wherein items in the punch-list are derived from a master list comprising a list of all items associated with project resources in a required order of completion,

wherein after a punch-list item is completed by the user and reported to the information database, a next uncompleted item in the required order of completion is assigned to the project resource associated with the next uncompleted item in the master list.

8. A system for generating and managing a secure, multi-user information database, comprising:

a receiving system configured to receive project information from an originator via wireless-based infrastructure and public telephone network infrastructure;

a web log system, comprising a web log media processor, a speech automation and translation module, a relational database and a storage component, configured to record the project information and to provide a confirmation code to the originator comprising a record locator for the project information;

a data services and integration module comprising a data import/export module and a report generation module; and

a user interface and account management module comprising an originator interface, a configuration and billing interface, a transcriber interface, a report interface and an alert and notification service.

9. The system of claim 8, wherein the speech automation and translation module is configured to provide a transcription of the project information in a specified language and to parse the project information into predetermined categories.

10. The system of claim 9, wherein the transcriber interface is configured to provide the transcription for review, and wherein the transcription is accepted or corrected.

11. The system of claim 10, wherein the originator interface is configured to provide the transcription to the originator wherein the transcription is either accepted or corrected, and either approved for inclusion in project reports or disapproved.

12. The system of claim 11, wherein the report generation module and report interface are configured to post the transcription to a common access site wherein project notes are available for review by users with predefined access rights.

13. The system of claim 8, wherein the user interface and account management module is configured to poll originators and transcribers for compatibility metrics and to align originators with transcribers for future transcriptions based on an analysis of the compatibility metrics.

14. The system of claim 8, wherein the alert and notification service is configured to provide notification to an originator who does not post required information to the project and to escalate the notification to a project manager when the originator is unresponsive to the notification.

15. The system of claim 8, wherein the project information includes location data and wherein the report generation module is configured to correlate keywords or tags in the project information with the location data to generate a location based event and issue histogram for the project.

16. The system of claim 8, wherein the user interface module is configured to provide a project completion punch-list of uncompleted items assigned to a user identified as a project resource,

wherein items in the punch-list are derived from a master list comprising a list of all items associated with project resources in a required order of completion,

wherein after a punch-list item is completed by the user and reported to the information database, a next uncompleted item in the required order of completion is assigned to the project resource associated with the next uncompleted item in the master list.

17. An article of manufacturer, comprising a machine-readable medium including instructions thereon which, when read by a machine, cause the machine to perform operations, comprising:

receiving and recording information related to a project from an originator'"'"'s client device, wherein the information comprises one or more of a voice-note and a data attachment;

providing a confirmation code to the originator, configured to provide a record locator for the information;

transcribing the information to a transcription comprising language normalization and information parsing to predetermined information categories;

reviewing the transcription at a second level of language normalization and information parsing to predetermined information categories, wherein the transcription is accepted or corrected,

submitting the transcription to the originator, wherein the transcription is either accepted or corrected, and either approved for inclusion in project reports or disapproved;

posting the transcription and data attachments as project notes to a common access site wherein the project notes are available for review by users with predefined access rights.

18. The article of manufacture of claim 17, wherein the operations further comprise:

polling originators and transcribers for compatibility metrics; and

analyzing the compatibility metrics to align originators with transcribers for future transcriptions.

19. The article of manufacture of claim 17, wherein the common access site includes a project calendar, specific to an originator or a project, indicating days when notes were posted to the project and days when notes were not posted to the project, the operations further comprising:

providing notification to an originator who did not post information as required to the project;

escalating the notification to a project manager when the originator is unresponsive to the notification; and

providing management with an informational view of the calendar wherein the management can determine the originator'"'"'s reporting compliance.

20. The article of manufacture of claim 17, wherein the user'"'"'s client device is location aware, the operations further comprising receiving location information from the client device and correlating keywords or tags in the project notes with the location information to generate a location based event and issue histogram for the project.