Selective Management of Mobile Devices in an Enterprise Environment

• US 20100299152A1
• Filed: 05/20/2009
• Published: 11/25/2010
• Est. Priority Date: 05/20/2009
• Status: Abandoned Application

• Current Assignee: Ivanti, Inc. (Ivanti Software, Inc.)
• Original Assignee: MobileIron, Inc.
• Inventors: Mishra, Ajay Kumar, Batchu, Suresh Kumar
• Application Number:
  US12/469,626
• Publication Number:
  US 20100299152A1
• Time in Patent Office: Days
• US Class Current: 705/1.1
• CPC Class Codes: H04M 2203/053 remote terminal provisioning, e.g. of applets
• CPC Class Codes: H04M 2203/2044 Group features, e.g. closed user group
• CPC Class Codes: H04M 2203/554 Data synchronization
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX
• CPC Class Codes: H04W 8/06 Registration at serving network Location Register, VLR or user mobility server
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

In various embodiments, a method is described that includes registering a mobile device with an enterprise by storing registration data for the mobile device in a device management database; designating one or more group designations for the mobile device; storing the one or more group designations in the device management database; determining one or more policies for the mobile device based at least in part on the one or more group designations; and selectively taking action on selected data from the mobile device in the device management database based on the one or more policies.

Claims

1. A method comprising:

registering a mobile device with an enterprise by storing registration data for the mobile device in a device management database;

designating, by one or more device management servers, one or more group designations for the mobile device;

storing the one or more group designations in the device management database;

determining, by the one or more device management servers, one or more erasure policies for the mobile device based at least in part on the one or more group designations;

in response to the determination that data in the mobile device is to be erased, selectively erasing, based on the one or more erasure policies, selected data stored in the mobile device.

2. The method of claim 1, wherein registering the mobile device with the enterprise by storing registration data for the mobile device in the device management database comprises creating and storing a device object for the mobile device in the device management database, the device object comprising a device object identifier that uniquely identifies the mobile device, and wherein storing the one or more group designations in the device management database comprises associating the one or more group designations with the device object.

3. The method of claim 2, wherein:

the device management database comprises a plurality of first resources, each first resource comprising a file or other data structure and metadata associated with the file or other data structure;

the mobile device comprises a plurality of second resources stored in the mobile device, each second resource comprising a file or other data structure and metadata associated with the file or other data structure, ones of the second resources corresponding to ones of the first resources;

the device management database comprises a plurality of resource links that associate the device object with the ones of the first resources.

4. The method of claim 3, wherein selectively erasing selected data comprises erasing the resource links corresponding to selected ones of the first resources.

5. The method of claim 4, further comprising synchronizing the mobile device with the device management database, wherein synchronizing the mobile device with the device management database comprises mapping the resource links associated with the device object to the second resources stored in the mobile device, wherein a client in the mobile device erases ones of the second resources that correspond to the erased resource links and doesn'"'"'t erase ones of the second resources that correspond to resource links still associated with the device object.

6. The method of claim 1, wherein selectively erasing selected data comprises one or more of:

erasing selected data corresponding to a particular file type based on the deletion policies;

erasing pre-tagged selected data based on the deletion polices;

erasing selected data stored or modified within a particular period of time;

erasing selected data stored by a user of the mobile device;

erasing selected data predetermined to contain enterprise privileged data;

erasing selected data logically stored within a particular directory;

erasing selected data designated to be erased by an administrator.

7. The method of claim 1, further comprising:

presenting an administrator with a user interface that displays a file tree, the file tree displaying all or a portion of the files stored in the mobile device; and

enabling the administrator, via the user interface, to select ones of the files to be erased, wherein the selected ones of the files contain the selected data.

8. The method of claim 1, wherein designating the one or more group designations for the mobile device comprises designating the mobile device as being either employee owned or enterprise owned.

9. The method of claim 1, wherein designating the one or more group designations for the mobile device comprises designating the mobile device as corresponding to an employee of a particular enterprise department or a particular enterprise employee class.

10. The method of claim 1, wherein determining that data in the mobile device is to be erased comprises determining why the data in the mobile device is to be erased, and wherein determining why the data is to be erased comprises determining that the mobile device has been unsecured, determining that the mobile device has been lost, determining that the mobile device has been stolen, determining that the employee associated with the mobile device has voluntarily terminated employment with the enterprise, determining that the employee has been involuntarily terminated by the enterprise, determining that the mobile device has or is to be retired or deactivated, determining that the mobile device is to be transitioned to another employee, or determining that the mobile device has been infected by a virus or malicious program, and wherein the erasure polices govern selectively erasing based on the determination of why the data is to be erased.

11. One or more computer-readable tangible storage media encoding software that is operable when executed to:

register a mobile device with an enterprise by storing registration data for the mobile device in a device management database;

designate one or more group designations for the mobile device;

store the one or more group designations in the device management database;

determine one or more erasure policies for the mobile device based at least in part on the one or more group designations;

in response to the determination that data in the mobile device is to be erased, selectively erase, based on the one or more erasure policies, selected data stored in the mobile device.

12. The media of claim 11, wherein the software operable when executed to register the mobile device with the enterprise by storing registration data for the mobile device in the device management database comprises software operable when executed to create and store a device object for the mobile device in the device management database, the device object comprising a device object identifier that uniquely identifies the mobile device, and wherein the software operable when executed to store the one or more group designations in the device management database comprises software operable when executed to associate the one or more group designations with the device object.

13. The media of claim 12, wherein:

the device management database comprises a plurality of first resources, each first resource comprising a file or other data structure and metadata associated with the file or other data structure;

the mobile device comprises a plurality of second resources stored in the mobile device, each second resource comprising a file or other data structure and metadata associated with the file or other data structure, ones of the second resources corresponding to ones of the first resources;

the device management database comprises a plurality of resource links that associate the device object with the ones of the first resources.

14. The media of claim 13, wherein the software operable when executed to selectively erase selected data comprises software operable when executed to erase the resource links corresponding to selected ones of the first resources.

15. The media of claim 14, wherein the software is further operable to synchronize the mobile device with the device management database, wherein the software operable when executed to synchronize the mobile device with the device management database comprises software operable when executed to map the resource links associated with the device object to the second resources stored in the mobile device, wherein a client in the mobile device erases ones of the second resources that correspond to the erased resource links and doesn'"'"'t erase ones of the second resources that correspond to resource links still associated with the device object.

16. The media of claim 11, wherein the software operable when executed to selectively erase selected data comprises software operable when executed to erase one or more of:

selected data corresponding to a particular file type based on the deletion policies;

pre-tagged selected data based on the deletion polices;

selected data stored or modified within a particular period of time;

selected data stored by a user of the mobile device;

selected data predetermined to contain enterprise privileged data;

selected data logically stored within a particular directory;

selected data designated to be erased by an administrator.

17. The media of claim 11, wherein the software is further operable when executed to:

present an administrator with a user interface that displays a file tree, the file tree displaying all or a portion of the files stored in the mobile device; and

enable the administrator, via the user interface, to select ones of the files to be erased, wherein the selected ones of the files contain the selected data.

23. The apparatus of claim 11, wherein the processors operable when executing the instructions to selectively erase selected data comprise processors operable when executing the instructions to erase one or more of:

selected data corresponding to a particular file type based on the deletion policies;

pre-tagged selected data based on the deletion polices;

selected data stored or modified within a particular period of time;

selected data stored by a user of the mobile device;

selected data predetermined to contain enterprise privileged data;

selected data logically stored within a particular directory;

selected data designated to be erased by an administrator.

24. The apparatus of claim 11, wherein the processors are further operable when executing the instructions to:

present an administrator with a user interface that displays a file tree, the file tree displaying all or a portion of the files stored in the mobile device; and

enable the administrator, via the user interface, to select ones of the files to be erased, wherein the selected ones of the files contain the selected data.

18. An apparatus comprising:

one or more processors; and

a memory coupled to the processors and tangibly storing one or more instructions, the processors operable when executing the instructions to;

register a mobile device with an enterprise by storing registration data for the mobile device in a device management database;

designate one or more group designations for the mobile device;

store the one or more group designations in the device management database;

determine one or more erasure policies for the mobile device based at least in part on the one or more group designations;

in response to the determination that data in the mobile device is to be erased, selectively erase, based on the one or more erasure policies, selected data stored in the mobile device.

19. The apparatus of claim 18, wherein the processors operable when executing the instructions to register the mobile device with the enterprise by storing registration data for the mobile device in the device management database comprise processors operable when executing the instructions to create and store a device object for the mobile device in the device management database, the device object comprising a device object identifier that uniquely identifies the mobile device, and wherein the processors operable when executing the instructions to store the one or more group designations in the device management database comprise processors operable when executing the instructions to associate the one or more group designations with the device object.

20. The apparatus of claim 19, wherein:

the device management database comprises a plurality of first resources, each first resource comprising a file or other data structure and metadata associated with the file or other data structure;

the mobile device comprises a plurality of second resources stored in the mobile device, each second resource comprising a file or other data structure and metadata associated with the file or other data structure, ones of the second resources corresponding to ones of the first resources;

the device management database comprises a plurality of resource links that associate the device object with the ones of the first resources.

21. The apparatus of claim 20, wherein the processors operable when executing the instructions to selectively erase selected data comprise processors operable when executing the instructions to erase the resource links corresponding to selected ones of the first resources.

22. The apparatus of claim 21, wherein the processors are further operable when executing the instructions to synchronize the mobile device with the device management database, wherein the processors operable when executing the instructions to synchronize the mobile device with the device management database comprise processors operable when executing the instructions to map the resource links associated with the device object to the second resources stored in the mobile device, wherein a client in the mobile device erases ones of the second resources that correspond to the erased resource links and doesn'"'"'t erase ones of the second resources that correspond to resource links still associated with the device object.