CLASSIFICATION OF VOICE MESSAGES BASED ON ANALYSIS OF THE CONTENT OF THE MESSAGE AND USER-PROVISIONED TAGGING RULES

• US 20110021178A1
• Filed: 07/24/2009
• Published: 01/27/2011
• Est. Priority Date: 07/24/2009
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Killian, Michael J., Balasaygun, Mehmet
• Granted Patent: US 8,638,911 B2
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 17/26 Recognition of special voice characteristics, e.g. for use in lie detectors; Recognition of animal voices
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

One or more tags are associated with a voice or multimedia message. These tags can be applied to the message based on one or more of an analysis of the message, rules, caller information, presence information, user input and GPS information. Based on the assigned and associated tags, one or more of message handling, classification and one or more actions can be automatically invoked to assist with management of messages. An interface is also provided that allows for the management of the assigned tags as well as the editing and creation of new tags and rules to assist with message management.

Claims

1. A message management method comprising:

receiving a message, the message being a voice stream or a multimedia stream that is storable in a messaging system;

assigning, by a tagging module, one or more tags to the message;

analyzing the one or more assigned tags, and invoking one or more of a tag action module, a prioritization module and a sorting module to one or more of perform an action, assign a priority and assign a rank, respectively.

2. The method of claim 1, wherein the assigning is based on one or or more of a rule and a user assignment.

3. The method of claim 1, further comprising generating one or more alerts based on the one or more tags.

4. The method of claim 1, wherein the assigning step is based on one or more of content of the message, caller ID information associated with the message, characteristics of the message, emotion of the message, context of the message, presence information associated with the message and GPS information associated with the message.

5. The method of claim 1, further comprising forwarding the message to one or more destinations based on the one or more tags.

6. The method of claim 1, further comprising one or more of classifying and ranking the message based on the one or more tags.

7. The method of claim 1, wherein the tags are stored in a message header.

8. The method of claim 1, wherein an interface allows one or more of tag management, tag editing, tag assigning, tag creation, rule management, rule editing and rule creation.

9. The method of claim 1, further comprising performing speech-to-text analysis of the message.

10. The method of claim 1, further comprising storing the one or more tags and the message.

11. One or more means for performing the steps of claim 1.

12. A computer-readable storage media having instructions stored thereon that when executed perform the steps of claim 1.

14. The system of claim 1, wherein the assigning is based on one or or more of a rule and a user assignment.

15. The system of claim 1, wherein the one or more assigned tags cause generation of one or more alerts based on the one or more tags and forwarding of the message to one or more destinations based on the one or more tags.

16. The system of claim 1, wherein the assigning is based on one or more of content of the message, caller ID information associated with the message, characteristics of the message, emotion of the message, context of the message, presence information associated with the message and GPS information associated with the message.

17. The system of claim 1, wherein the message is one or more of classified and ranked based on the one or more tags.

18. The system of claim 1, wherein the tags are stored in a message header.

19. The method of claim 1, wherein an interface allows one or more of tag management, tag editing, tag assigning, tag creation, rule management, rule editing and rule creation.

20. The system of claim 1, wherein speech-to-text analysis of the message is performed in conjunction with one or more rules to assign the one or more tags.

13. A message management system comprising:

a tagging module that assigns one or more tags to a received message, the message being a voice stream or a multimedia stream that is storable in a messaging system; and

one or more of a tag action module, a prioritization module and a sorting module to one or more of perform an action, assign a priority and assign a rank, respectively, based on an analysis of the one or more assigned tags.