System and Method for Service Management

• US 20110055327A1
• Filed: 09/03/2009
• Published: 03/03/2011
• Est. Priority Date: 09/03/2009
• Status: Abandoned Application

• Current Assignee: Board of Regents of the University of Texas System (University of Texas System)
• Original Assignee: Board of Regents of the University of Texas System (University of Texas System)
• Inventors: Zaruba, Gergely V., Schoech, Richard J., Huber, Manfred, Kamangar, Farhad A., Levine, David
• Application Number:
  US12/553,339
• Publication Number:
  US 20110055327A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 50/205 Education administration or guidance
• CPC Class Codes: G16H 20/70 relating to mental therapies, e.g. psychological therapy or autogenous training
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 40/67 for remote operation

Abstract

In one aspect, a method for managing a health care plan is disclosed. The method may include accepting input characterizing a service management objective; accepting input representing a message for a client; and affecting the client'"'"'s behavior with respect to the service management objective by presenting by electronic communication the message to the client according to a schedule.

Claims

1. A system for administering a service management plan, comprising:

a server, including at least one processor operably coupled to at least one memory, the server operably coupleable to an electronic communications medium;

wherein the at least one memory stores data representing a service management goal;

wherein the at least one memory stores data representing a message for a client or service provider, the message designed to affect the client'"'"'s behavior or the service provider'"'"'s behavior with respect to the service management goal; and

wherein the at least one memory stores data representing a schedule, the schedule including at least one time for using the at least one processor and the at least one memory to retrieve and present the message to the client via an electronic communications medium.

2. The system of claim 1, wherein the electronic communications medium includes a public switched telephone network line or a cellular voice and data network channel.

3. The system of claim 1, wherein the message designed to affect the service provider'"'"'s behavior includes the service provider adjusting the services to influence the client to behave in accordance with the service management goal.

4. The system of claim 1, wherein the service management goal includes a medical goal.

5. The system of claim 1, wherein the service management goal includes a psychiatric goal.

6. The system of claim 1, wherein the service management goal includes a psychological or behavioral goal.

7. The system of claim 1, wherein the message includes a motivational message.

8. The system of claim 1, wherein the message is a reminder, instruction, question, suggestion, persuasive information, reward, or alert.

9. The system of claim 1, wherein the message is to be presented to the client as an audio message.

10. The system of claim 1, wherein the message is to be presented to the client as an electronic mail message.

11. A method for administering a service management plan, comprising:

accepting input characterizing a service management objective;

accepting input representing a message for a client; and

affecting the client'"'"'s behavior with respect to the service management objective by presenting by electronic communication the message to the client according to a schedule.

12. The method of claim 11, wherein the service management objective is related to treating a medical problem.

13. The method of claim 11, wherein the service management objective is related to treating a psychiatric problem.

14. The method of claim 11, wherein the service management objective is related to treating a psychological problem.

15. The method of claim 11, wherein the message includes a motivational message.

16. The method of claim 11, further comprising:

accepting input representing a message for the client'"'"'s spouse or partner;

graphing the spouse or partner'"'"'s behavior in response to the message;

graphing the client'"'"'s behavior with respect to the service management objective; and

presenting the graph of the client'"'"'s behavior and graph of the spouse or partner'"'"'s behavior to the client, spouse, or partner.

17. The method of claim 11, wherein the message is a reminder, instruction, question, suggestion, persuasive information, reward, or alert.

18. The method of claim 11, further comprising accepting input representing a response.

19. The method of claim 18, further comprising presenting a follow-on message based on the response.

20. A machine-readable medium that provides instructions, which when executed by a machine, cause said machine to perform operations comprising:

accepting input characterizing a service management objective;

accepting input representing a message for a client; and

affecting the client'"'"'s behavior with respect to the service management objective by presenting by electronic communication the message to the client according to a schedule.