CUSTOMER BENEFIT OFFERS AT KIOSKS AND SELF-SERVICE DEVICES

• US 20110060641A1
• Filed: 09/04/2009
• Published: 03/10/2011
• Est. Priority Date: 09/04/2009
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Grossman, Glenn M., Giordano, Joseph A.
• Application Number:
  US12/554,646
• Publication Number:
  US 20110060641A1
• Time in Patent Office: Days
• US Class Current: 705/14.36
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0237 at kiosk

Abstract

Apparatus and methods for providing customer benefit offers at kiosks and self-service devices are provided. A method for providing customer benefit offer information according to the invention may include using a processor module to receive from an interactive display a customer instruction to dispense cash and dispensing the cash. The method may further include receiving purchasing instrument information from a purchasing instrument interface. The purchasing instrument information may correspond to the purchasing instrument of a customer. The method may further include using an electronic transmitter module to query customer benefit offer information from an offer processor via an electronic communication network. The method may also include using an output device to provide the customer benefit offer information to the customer.

Claims

1. An automated teller machine for providing customer benefit offer information, the apparatus comprising:

a processor module;

a purchasing instrument interface in electronic communication with the processor module; and

a communication module in electronic communication with the processor module;

wherein the processor module is configured to;

receive purchasing instrument information from the purchasing instrument interface, the purchasing instrument information corresponding to the purchasing instrument of a customer;

obtain customer benefit offer information from an offer processor via an electronic communication network; and

provide the customer benefit offer information to the customer.

2. The automated teller machine of claim 1 wherein the processor is further configured to:

invite the customer to enroll in a customer benefit offer program; and

provide customer enrollment information to an offer processor, the customer enrollment information including at least a portion of the purchasing instrument information.

3. The automated teller machine of claim 1 further comprising an interactive display for communicating with the customer.

4. The automated teller machine of claim 1 further comprising a printer for providing printed customer benefit information to the customer.

5. The automated teller information of claim 4 further comprising machine readable memory that stores graphical data for illustrating the printed customer benefit information.

6. The automated teller machine of claim 1 wherein the purchasing instrument interface is configured to read a magnetic strip on a credit card or a debit card.

7. A method for providing customer benefit offer information, the method comprising:

using a processor module, receiving from an interactive display a customer instruction to dispense cash;

dispensing the cash;

receiving purchasing instrument information from a purchasing instrument interface, the purchasing instrument information corresponding to the purchasing instrument of a customer;

using an electronic transmitter module, querying customer benefit offer information from an offer processor via an electronic communication network; and

using an output device, providing the customer benefit offer information to the customer.

8. The method of claim 7 further comprising:

using an interactive display, inviting the customer to enroll in a customer benefit offer program; and

using the transmitter module, providing customer enrollment information to an offer processor, the customer enrollment information including at least a portion of the purchasing instrument information.

9. The method of claim 7 further comprising using a printer in to print customer benefit information to the customer.

10. The method of claim 7 wherein the receiving purchasing instrument information comprises receiving a credit card number or a debit card number.