STROKE DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH
First Claim
1. A computer-implemented method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, comprising:
- a dispatch center computer system providing an emergency dispatch protocol to assist the dispatcher, the protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller to gather information regarding the emergency and generate an emergency dispatch response by emergency responders;
the dispatch center computer system initiating a diagnostic tool on the dispatch center computer, the diagnostic tool configured to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient has suffered a stroke;
the diagnostic tool presenting to the dispatcher a user interface;
the diagnostic tool providing an instruction via the user interface for the dispatcher to vocally relay to the caller over the telephone to assist the caller in identifying signs and symptoms that the patient has likely suffered a stroke;
the diagnostic tool receiving dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of a response of the patient, including signs and symptoms that indicate whether the patient has suffered a stroke, wherein the caller'"'"'s observations are vocally relayed over the telephone to the dispatcher; and
the diagnostic tool determining the likelihood that the patient has suffered a stroke based on the dispatcher-entered input indicative of the caller-relayed information.
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Accused Products
Abstract
A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency dispatch protocol includes interrogatories for a dispatcher to ask a caller to generate an appropriate response. A diagnostic tool is provided to diagnosis as to whether a patient has likely suffered a stroke. The diagnostic tool determines whether the patient has likely suffered a stroke based on caller-relayed information about the patient. The diagnostic tool can be launched automatically by the emergency dispatch protocol, or manually by a dispatcher. The diagnostic tool presents a user interface that provides, among other things, instructions, questions, and input fields.
125 Citations
29 Claims
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1. A computer-implemented method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, comprising:
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a dispatch center computer system providing an emergency dispatch protocol to assist the dispatcher, the protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller to gather information regarding the emergency and generate an emergency dispatch response by emergency responders; the dispatch center computer system initiating a diagnostic tool on the dispatch center computer, the diagnostic tool configured to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient has suffered a stroke; the diagnostic tool presenting to the dispatcher a user interface; the diagnostic tool providing an instruction via the user interface for the dispatcher to vocally relay to the caller over the telephone to assist the caller in identifying signs and symptoms that the patient has likely suffered a stroke; the diagnostic tool receiving dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of a response of the patient, including signs and symptoms that indicate whether the patient has suffered a stroke, wherein the caller'"'"'s observations are vocally relayed over the telephone to the dispatcher; and the diagnostic tool determining the likelihood that the patient has suffered a stroke based on the dispatcher-entered input indicative of the caller-relayed information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer readable storage medium including computer readable instruction code for performing a method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, the method comprising:
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providing an emergency dispatch protocol to assist the dispatcher, the protocol presenting a plurality of pre-scripted interrogatories for the dispatcher to ask the caller to gather information regarding the emergency and generate an emergency dispatch response; initiating a diagnostic tool on a dispatch center computer, the diagnostic tool configured to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient has suffered a stroke; the diagnostic tool presenting to the dispatcher a user interface; the diagnostic tool providing instructions via the user interface for the dispatcher to vocally relay to the caller over the telephone to assist the caller in identifying signs and symptoms that the patient has likely suffered a stroke; the diagnostic tool receiving dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of signs and symptoms that indicate whether the patient has suffered a stroke, wherein the caller'"'"'s observations are vocally relayed over the telephone to the dispatcher; and the diagnostic tool determining whether the patient has likely suffered a stroke based on the dispatcher-entered input indicative of the caller-relayed information. - View Dependent Claims (20, 21, 22, 23, 24)
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25. A computer system to perform a method to assist a dispatcher when communicating with a caller via telephone regarding a medical emergency of a patient, the computer system comprising:
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a processor; an input device in electrical communication with the processor; an output device in electrical communication with the processor; and a memory in electrical communication with the processor, and having stored thereon; an emergency dispatch protocol including a plurality of pre-scripted interrogatories for a dispatcher to ask a caller to generate an emergency dispatch response; and a diagnostic tool to assist the dispatcher in guiding the caller to obtain information that can be used by the diagnostic tool to diagnose whether the patient has suffered a stroke, wherein the diagnostic tool is configured to; present to the dispatcher a user interface on the output device, including instructions for the dispatcher to vocally relay to the caller over the telephone to assist the caller in identifying signs and symptoms that the patient has suffered a stroke; receive dispatcher-entered input indicative of caller-relayed information concerning the caller'"'"'s observations of signs and symptoms that suggest the patient has likely suffered a stroke, wherein the caller'"'"'s observations are vocally relayed over the telephone to the dispatcher; and determine whether the patient has likely suffered a stroke based on the dispatcher-entered input indicative of the caller-relayed information. - View Dependent Claims (26, 27, 28, 29)
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Specification