Method and System for Obtaining Feedback for a Product

• US 20110093393A1
• Filed: 12/21/2010
• Published: 04/21/2011
• Est. Priority Date: 02/15/2006
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Amy Chang, Arturo Crespo, Emily Anderson, Jan Matthias Ruhl, Todd Jackson, Twum Djin
• Inventors: Jackson, Todd, Anderson, Emily, Djin, Twum, Chang, Amy, Crespo, Arturo, Ruhl, Jan Matthias
• Granted Patent: US 8,924,303 B2
• Time in Patent Office: Days
• US Class Current: 705/50
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/367 involving electronic purses or money safes
• CPC Class Codes: G06Q 20/3674 involving authentication
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

The embodiments disclosed herein include new, more efficient ways to request, create, send, and receive product reviews from the Internet. One aspect of the invention is an email message for a customer. The email message includes a request to review a product obtained by the customer in a transaction; a rating input area and/or a text input area; an authentication token that includes a transaction identifier corresponding to the transaction; and an HTTP form submission command to send a response to the request from the customer to a remote computer. The response includes a rating entered in the rating input area and/or text entered in the text input area, and the authentication token.

Claims

1. A computer-implemented method, performed by server having one or more processors and memory storing programs to be executed by the server, the method comprising:

at the server;

sending an HTML email to a customer at a predetermined time,

wherein the HTML email contains

a request to review a product purchased by the customer and sent to the customer using a respective method of delivery,

a rating input area,

a text input area,

an authentication token, and

an HTTP form submission command to send a response to the request from the customer back to the server, and

receiving the response and authenticating the response using the authentication token,

wherein the response contains at least one of a rating that was entered in the rating input area and text that was entered in the text input area.

2. The computer-implemented method of claim 1, wherein the predetermined time is based at least in part on the respective delivery method.

3. The computer-implemented method of claim 1, wherein the authentication token includes an encrypted transaction identifier.

4. The computer-implemented method of claim 1, wherein the HTTP form submission command is selected from the group consisting of an HTTP post command, an HTTP get command, an HTTPS post command and an HTTPS get command.

5. The computer-implemented method of claim 1, wherein the request to review the product includes text that depends on a number of reviews previously received for the product from other customers.

6. The computer-implemented method of claim 1, wherein the request to review the product purchased by the customer is only sent to the customer once.

7. The computer-implemented method of claim 1, wherein the request to review the product purchased by the customer is not sent to the customer if the customer indicates that the customer does not want to receive a request to review the product purchased by the customer.

8. The computer-implemented method of claim 1, wherein sending the HTML email includes sending the HTML email in accordance with a determination that a request to review a product purchased by a customer was not previously sent to the customer, and that the customer did not indicate that the customer did not want to receive the request to review the product.

9. The computer-implemented method of claim 1, further comprising storing at least part of the response in accordance with a determination that no other responses corresponding to the purchase have been received.

10. A computer-implemented method, performed by a client computer associated with a customer, the client computer having one or more processors and memory storing programs to be executed by the client computer, the method comprising:

at the client computer;

receiving an electronic message, wherein the electronic message contains

a request to review a product obtained by a customer in a transaction,

a rating input area and/or a text input area,

an authentication token, and

an HTTP form submission command to send a response to the request from the customer to a remote computer;

sending, in response to activation of the HTTP form submission command, the response to the request to the remote computer, wherein the response to the request contains

a rating that was entered in the rating input area and/or text that was entered in the text input area, and

the authentication token.

11. The computer-implemented method of claim 10, wherein the electronic message is an HTML email message.

12. A client computer associated with a customer, the client computer having one or more processors and memory storing programs to be executed by the client computer, wherein the client computer is configured to:

receive an electronic message, wherein the electronic message contains

a request to review a product obtained by a customer in a transaction,

a rating input area and/or a text input area,

an authentication token, and

an HTTP form submission command to send a response to the request from the customer to a remote computer; and

send, in response to activation of the HTTP form submission command, the response to the request to the remote computer, wherein the response to the request contains

a rating that was entered in the rating input area and/or text that was entered in the text input area, and

the authentication token.

13. The client computer of claim 12, wherein the electronic message is an HTML email message.

14. A non-transitory machine readable medium having stored thereon data representing sequences of instructions, which when executed by a server, cause the server to:

send an email message to a customer at a predetermined time, wherein the email message contains;

a request to review a product purchased by the customer and sent to the customer using a respective method of delivery,

a rating input area and/or a text input area,

an authentication token, and

an HTTP form submission command to send a response to the request from the customer to the server;

receive the response, wherein the response contains

a rating that was entered in the rating input area and/or text that was entered in the text input area, and

the authentication token.

15. The non-transitory machine readable medium of claim 14, wherein the predetermined time is based at least in part on the respective delivery method.

16. The non-transitory machine readable medium of claim 14, wherein the data representing sequences of instructions, when executed by a server, cause the server to store at least part of the response in accordance with a determination that no other responses corresponding to the transaction have been received.

17. The non-transitory machine readable medium of claim 14, wherein the email message is an HTML email message.

18. A non-transitory machine readable medium having stored thereon data representing sequences of instructions, which when executed by a client computer associated with a customer, cause the client computer to:

receive an electronic message, wherein the electronic message contains a request to review a product obtained by a customer in a transaction,

a rating input area and/or a text input area,

an authentication token, and

an HTTP form submission command to send a response to the request from the customer to a remote computer; and

send, in response to activation of the HTTP form submission command, the response to the request to the remote computer, wherein the response to the request contains

a rating that was entered in the rating input area and/or text that was entered in the text input area, and

the authentication token.

19. The non-transitory machine readable medium of claim 18, wherein the electronic message is an HTML email message.

20. A server system having one or more processors and memory storing programs to be executed by the server, wherein the server system is configured to:

send an email message to a customer at a predetermined time, wherein the email message contains

a request to review a product purchased by the customer and sent to the customer using a respective method of delivery,

a rating input area and/or a text input area,

an authentication token, and

an HTTP form submission command to send a response to the request from the customer to the server system;

receiving the response, wherein the response contains

a rating that was entered in the rating input area and/or text that was entered in the text input area, and

the authentication token.

21. The server system of claim 20, wherein the predetermined time is based at least in part on the respective delivery method.

22. The server system of claim 20, wherein the server system is further configured to store at least part of the response in accordance with a determination that no other responses corresponding to the transaction have been received.

23. The server system of claim 20, wherein the email message is an HTML email message.