METHOD AND SYSTEM FOR REPORTING FRAUD AND CLAIMING COMPENSATION RELATED TO NETWORK-BASED TRANSACTIONS

• US 20110106661A1
• Filed: 01/10/2011
• Published: 05/05/2011
• Est. Priority Date: 05/30/2000
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Leonardo, Lou, Ching, Randy, Knepfle, Josh, Dalton, Tola, Grewal, Gurinder Singh, Ratterman, Rob
• Granted Patent: US 8,209,228 B2
• Time in Patent Office: Days
• US Class Current: 705/26.41
• CPC Class Codes: G06Q 20/105 involving programming of a portable memory device, e.g. IC cards, "electronic purses"
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/188 Electronic negotiation

Abstract

A method and system that allows a user to report fraud and submit a request for compensation related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via the network-based transaction facility: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, receiving a request for compensation related to the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.

Claims

1. A method comprising:

receiving a complaint, at a network-based transaction facility, from a first party regarding a transaction with a second party completed over the network-based transaction facility operated by a third party;

communicating, via the network-based transaction facility, information about the complaint to the second party;

enabling the first party and the second party to exchange additional information related to the complaint in order to facilitate resolution of the complaint;

receiving, from the first party at the network-based transaction facility, a request for compensation related to the transaction with the second party, the request for compensation based on the complaint; and

determining whether the first party has complied with a criterion required for approval of the request for compensation.

2. The method of claim 1, wherein the determining whether the first party has complied with the criterion includes determining that the complaint has been open for a pre-determined time period.

3. The method of claim 1, wherein the determining whether the first party has complied with the criterion includes determining that the first user has not exceeded a number of requests for compensation within a certain time period.

4. The method of claim 1, wherein the determining whether the first party has complied with the criterion includes determining that the value of the transaction transgressed a certain threshold amount.

5. The method of claim 1, wherein the receiving the complaint includes receiving a complaint regarding potential fraud by the second party.

6. The method of claim 5, wherein the potential fraud includes a form of fraud selected from the following group of fraudulent activities:

the second party receiving payment but failing to deliver purchased item;

the second party delivering a defective item;

the second party delivering an item that differs from an advertised item;

or

the second party delivering a counterfeit item.

7. The method of claim 1, wherein the determining whether the first party has complied with the criterion includes determining that the first party has attempted to communicate with the second party via the network-based transaction facility.

8. The method of claim 1, further including receiving, via the network-based transaction facility, an indication of complaint resolution.

9. The method of claim 8, wherein the receiving the indication of complain resolution includes receiving approval of the compensation request received at the network-based transaction facility from the first party.

10. The method of claim 9, wherein the receiving the indication of complain resolution triggers compensation, based on the compensation request, to the first party.

11. The method of claim 8, wherein the receiving the indication of complain resolution includes receiving a notification from the first party that the complaint has been resolved through communication with the second party.

12. A tangible machine-readable storage medium containing instructions, which when executed on a network-based transaction facility, cause the network-based transaction facility to:

receive a complaint from a first party regarding a transaction with a second party completed over the network-based transaction facility operated by a third party;

communicate information about the complaint to the second party;

enable the first party and the second party to exchange additional information related to the complaint in order to facilitate resolution of the complaint;

receive, from the first party, a request for compensation related to the transaction with the second party, the request for compensation based on the complaint; and

determine whether the first party has complied with a criterion required for approval of the request for compensation.

13. The tangible machine-readable storage medium of claim 12, wherein the instructions which cause the machine to determine whether the first party has complied with the criterion include instructions which cause the machine to determine that the complaint has been open for a certain time period.

14. The tangible machine-readable storage medium of claim 12, wherein the instructions which cause the machine to determine whether the first party has complied with the criterion include instructions which cause the machine to determine that the first user has not exceeded a number of requests for compensation within a certain time period.

15. The tangible machine-readable storage medium of claim 12, wherein the instructions which cause the machine to determine whether the first party has complied with the criterion include instructions which cause the machine to determine that the value of the transaction transgressed a certain threshold amount.

16. The tangible machine-readable storage medium of claim 12, wherein the instructions which cause the machine to receive the complaint include instructions which cause the machine to receive a complaint regarding potential fraud by the second party.

17. The tangible machine-readable storage medium of claim 12, wherein the potential fraud includes a form of fraud selected from the following group of fraudulent activities:

the second party receiving payment but failing to deliver purchased item;

the second party delivering a defective item;

the second party delivering an item that differs from an advertised item;

or

the second party delivering a counterfeit item.

18. The tangible machine-readable storage medium of claim 12, wherein the instructions which cause the machine to determine whether the first party has complied with the criterion include instructions which cause the machine to determine that the first party has attempted to communicate with the second party via the network-based transaction facility.

19. The tangible machine-readable storage medium of claim 12, wherein the machine-readable medium further includes instructions which cause the machine to resolve the complaint.

20. The tangible machine-readable storage medium of claim 19, wherein the instructions which cause the machine to resolve the complaint include instructions which cause the machine to approve the compensation request received from the first party.

21. The tangible machine-readable storage medium of claim 20, wherein the instructions which cause the machine to resolve the complaint include instructions which cause the machine to compensate the first party based on the approved compensation request.

22. The tangible machine-readable storage medium of claim 19, wherein the instructions which cause the machine to resolve the complaint include instructions which cause the machine to receive an indication from the first party that the complaint has been resolved through communication with the second party.

23. A tangible machine-readable storage medium containing instruction, which when executed on a mobile computing device, cause the mobile computing device to:

send a complaint to a network-based transaction facility, the complaint associated with a transaction completed over the network-based transaction facility with a second party;

exchange information regarding the complaint, via the network-based transaction facility, with the second party;

send a request for compensation to the network-based transaction facility, the request for compensation based on the complaint; and

receive an approval of the request for compensation from the network-based transaction facility, the approval based on the request complying with a compensation criterion.