REAL TIME AUTOMATIC CALLER SPEECH PROFILING

  • US 20110110502A1
  • Filed: 11/10/2009
  • Published: 05/12/2011
  • Est. Priority Date: 11/10/2009
  • Status: Active Grant
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First Claim
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1. A computer-implemented method of recognizing a voice input received by an interactive voice recognition system, the computer-implemented method comprising:

  • receiving an initial caller voice input from a caller;

    a processor determining that the initial caller voice input is a computer-unintelligible voice input that does not match any entry from a lexicon of known voice inputs;

    prompting the caller to transmit a secondary input to clarify the computer-unintelligible voice input;

    utilizing the secondary input to match the computer-unintelligible voice input with a specific known voice input from the lexicon of known voice inputs; and

    updating the lexicon of known voice inputs with the computer-unintelligible voice input, wherein the computer-unintelligible voice input is matched to the specific known voice input from the lexicon of known voice inputs.

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