Adaptive Information Processing Systems, Methods, and Media for Updating Product Documentation and Knowledge Base

• US 20110119231A1
• Filed: 11/16/2009
• Published: 05/19/2011
• Est. Priority Date: 11/16/2009
• Status: Active Grant

• Current Assignee: Toyota Jidosha Kabushiki Kaisha (Toyota Motor Corporation)
• Original Assignee: Toyota Motor Engineering & Manufacturing North America Incorporated (Toyota Motor Corporation)
• Inventors: Namburu, Setu Madhavi, Ghimire, Sandesh, Prokhorov, Danll, Qiao, Liu
• Granted Patent: US 8,930,305 B2
• Time in Patent Office: Days
• US Class Current: 707/609
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

An adaptive information processing system for updating product documentation and associated knowledge base is disclosed, the system including at least one subsystem for receiving original data from a data source, and a central dynamic data system to integrate the original data from the at least one subsystem. The central dynamic data system is configured to integrate system knowledge with the original data to form integrated data, wherein the central dynamic data system is configured to dynamically update the product documentation and the knowledge base based on the integrated data. A computer implemented method for dynamically updating product documentation and knowledge base is further disclosed, the method includes receiving original data from a data source, and integrating the knowledge base with the original data from the data source to form integrated data. The method further includes mapping the integrated data with at least one application and dynamically updating product documentation and the knowledge base based on the integrated data.

Claims

1. An adaptive information processing system for updating product documentation and associated knowledge base, the system comprising:

at least one subsystem for receiving original data from a data source; and

a central dynamic data system to integrate the original data from the at least one subsystem, wherein the central dynamic data system is configured to integrate the knowledge base with the original data to form integrated data, and wherein the central dynamic data system is configured to dynamically update the product documentation and the associated knowledge base based on the integrated data.

2. The system of claim 1, wherein the product documentation and the associated knowledge base are related to automotive repair services.

3. The system of claim 1, wherein the data source comprises field data.

4. The system of claim 1, wherein the original data comprises warranty data related to identifying a root cause of a vehicular problem or prediction of a warranty claim.

5. The system of claim 1, wherein the original data is associated with product parts management or product parts order.

6. A computer implemented method for dynamically updating product documentation and knowledge base, the method comprising:

receiving original data from a data source;

integrating the knowledge base with the original data from the data source to form integrated data;

mapping the integrated data with at least one application; and

dynamically updating the product documentation and the knowledge base based on the integrated data.

7. The method of claim 6, wherein the product documentation is associated with automotive repair services.

8. The method of claim 6 further comprising converting the original data from an unstructured format to a structured format.

9. The method of claim 6, wherein the data source comprises field data.

10. The method of claim 6, wherein the original data comprises warranty data related to identifying a root cause of a vehicular problem or prediction of a warranty claim.

11. The method of claim 6, wherein the original data is associated with parts management or parts order.

12. The method of claim 6, wherein integrating the knowledge base with the original data comprises:

establishing a semantic relationship among the knowledge base and the original data; and

dynamically updating the product documentation based on the semantic relationship.

13. The method of claim 6, further comprising:

utilizing web crawlers to extract data associated with products or diagnostic services; and

dynamically updating the product documentation and the knowledge base based on the data extracted.

14. The method of claim 6, further comprising:

verifying a connection among at least one subsystem configured to receive the original data from the data source.

15. A computer implemented method for dynamically updating automotive repair documentation and knowledge base, the method comprising:

receiving original data from a data source; and

integrating the original data with the knowledge base to dynamically update the automotive repair documentation.

16. The method of claim 15, wherein the data source comprises field data.

17. The method of claim 15, wherein the original data comprises warranty data related to identifying a root cause of a vehicular problem or prediction of a warranty claim.

18. The method of claim 15, wherein the original data is associated with parts management or parts order.

19. The method of claim 15, wherein integrating the original data with the knowledge base comprises:

establishing a semantic relationship among the original data and the knowledge base; and

dynamically updating the automotive repair documentation based on the semantic relationship.

20. The method of claim 15, further comprising:

utilizing web crawlers to extract the original data associated with products or diagnostic services; and

dynamically updating the automotive repair documentation and the knowledge base based on the original data extracted.