COLLABORATIVE INTELLIGENT TASK PROCESSOR FOR INSURANCE CLAIMS

• US 20110178825A1
• Filed: 03/24/2011
• Published: 07/21/2011
• Est. Priority Date: 11/01/2005
• Status: Active Grant

• Current Assignee: DUCK Creek Technologies Incorporated
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Wargin, Jeffrey Michael, Dahle, David R., Weiss, Jeffrey G.
• Granted Patent: US 8,180,668 B2
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 30/0225 Avoiding frauds
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

An insurance claim processing system may include an insurance claim database, an event processor component, a task engine component and a collaborative intelligent task processor. The insurance claim database may be configured to store and provide access to data in a data record that is related to an insurance claim. The event processor component may be executable with a computer to iteratively monitor the data in the data record and identify events. The task engine component may be executable with a computer in response to one of the identified events to generate tasks indicative of information that needs to be acquired based on the contents of the data record. The collaborative intelligent task processor may be executable with a computer to analyze a task generated by the task engine component and select an action plan that is responsive to the task. The action plan may include a first procedure that enables the collaborative intelligent task processor to acquire information related to the insurance claim, and a second procedure that enables the collaborative intelligent task processor to process the information to yield a result responsive to the task.

Claims

1. An insurance claim processing system, comprising:

an insurance claim database configured to store and provide access to data in a data record that is related to an insurance claim;

an event processor executable with a computer to iteratively monitor the data in the data record and identify changes to the data as events;

a task engine component executable with a computer in response to one of the identified events to generate tasks indicative of information related to the event that is to be acquired based on the contents of the data record; and

a collaborative intelligent task processor executable with a computer to analyze a task generated by the task engine component and select an action plan that is responsive to the task,

wherein the action plan includes a first procedure that enables the collaborative intelligent task processor to acquire information related to the insurance claim, and a second procedure that enables the collaborative intelligent task processor to process the acquired information to yield a result responsive to the task.

2-42. -42. (canceled)