METHOD AND APPARATUS FOR PROVIDING INTELLIGENT ERROR MESSAGING

• US 20110191642A1
• Filed: 03/30/2011
• Published: 08/04/2011
• Est. Priority Date: 07/22/2004
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Blackberry Limited
• Inventors: Adams, Neil P., Brown, Michael S., Brown, Michael K., Kirkup, Michael G., Little, Herbert A.
• Granted Patent: US 8,429,456 B2
• Time in Patent Office: Days
• US Class Current: 714/57
• CPC Class Codes: G06F 11/0766 Error or fault reporting or storing
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/0686 Additional information in the notification, e.g. enhancement of specific meta-data
• CPC Class Codes: H04L 63/0428 wherein the data content is protected, e.g. by encrypting or encapsulating the payload
• CPC Class Codes: H04L 63/0442 wherein the sending and receiving network entities apply asymmetric encryption, i.e. different keys for encryption and decryption cryptographic mechanisms or cryptographic arrangements for public-key encryption H04L9/30
• CPC Class Codes: H04L 63/06 for supporting key management in a packet data network cryptographic mechanisms or cryptographic arrangements for key management H04L9/08
• CPC Class Codes: H04L 9/08 Key distribution or management, e.g. generation, sharing or updating, of cryptographic keys or passwords network architectures or network communication protocols for supporting key management in a packet data network H04L63/06

Abstract

A method and apparatus for providing intelligent error messaging is disclosed wherein a user of a mobile communications device is provided with descriptive error messaging information to assist the user in overcoming errors associated with the processing of electronic messages and data.

Claims

1. An electronic communications device comprising:

a display; and

a processor coupled with the display, the processor being operable to

determine whether there is an error that prevents decrypting of an encrypted message, and

when there is an error that prevents the decrypting of the encrypted message, display an indication of how to correct the error.

2. The electronic communications device of claim 1, wherein the indication further comprises an indication of how to obtain a key for use in decrypting the encrypted message.

3. The electronic communications device of claim 1, wherein the processor is further operable to receive an input and display the indication in response to receiving the input.

4. The electronic communications device of claim 1, wherein the processor is further operable to display an indication of the error.

5. The electronic communications device of claim 1, wherein the electronic communications device comprises a wireless communications device.

6. The electronic communications device of claim 1, wherein the electronic communications device is communicatively coupled to a message server, and wherein the message is received from the message server, the message server having transmitted the message to the electronic communications device after receiving an original message and at least one of compressing or encrypting the original message prior to transmission.

7. The electronic communications device of claim 1, wherein the electronic communications device is further operable to be coupled to a desktop computer, and wherein the indication of how to correct the error comprises a direction to use software on the desktop computer.

8. A method for processing encrypted messages, the method comprising:

determining whether there is an error that prevents decrypting of an encrypted message; and

when there is an error that prevents the decrypting of the encrypted message, displaying an indication of how to correct the error.

9. The method of claim 8, wherein the indication further comprises an indication of how to obtain a key for use in decrypting the encrypted message.

10. The method of claim 8, further comprising receiving an input, and displaying the indication in response to receiving the input.

11. The method of claim 8, further comprising displaying an indication of the error.

12. A computer-readable medium comprising instructions, which when executed by a processor of an electronic device, cause the processor to perform a method for processing encrypted messages, wherein the method comprises:

determining whether there is an error that prevents decrypting of an encrypted message; and

when there is an error that prevents the decrypting of the encrypted message, displaying an indication of how to correct the error.

13. An electronic communications device comprising:

a display; and

a processor coupled with the display, the processor being operable to

determine whether there is an error that prevents processing of a cryptographically secured message, and

when there is an error that prevents the processing of the cryptographically secured message, display an indication of how to correct the error.

14. The electronic communications device of claim 13, wherein the processing comprises utilizing a private key to decrypt an encrypted message.

15. The electronic communications device of claim 13, wherein the indication further comprises an indication of data that must be loaded onto the electronic communications device to correct the error.

16. The electronic communications device of claim 13, wherein the processor is further operable to receive an input and display the indication in response to receiving the input.

17. The electronic communications device of claim 13, wherein the processor is further operable to display an indication of the error.

18. The electronic communications device of claim 13, wherein the electronic communications device comprises a wireless communications device.

19. The electronic communications device of claim 13, wherein the electronic communications device is communicatively coupled to a message server, and wherein the message is received from the message server, the message server having transmitted the message to the electronic communications device after receiving an original message and at least one of compressing or encrypting the original message prior to transmission.

20. The electronic communications device of claim 13, wherein the electronic device is further operable to be coupled to a desktop computer, and wherein the indication of how to correct the error comprises a direction to use software on the desktop computer.

21. A method for processing cryptographically secured messages, the method comprising:

determining whether there is an error that prevents processing of a cryptographically secured message, and

when there is an error that prevents the processing of the cryptographically secured message, displaying an indication of how to correct the error.

22. The method of claim 21, wherein the processing comprises utilizing a private key to decrypt an encrypted message.

23. The method of claim 21, wherein the indication further comprises an indication of data that must be loaded to correct the error.

24. The method of claim 21, further comprising receiving an input, and displaying the indication in response to receiving the input.

25. The method of claim 21, further comprising displaying an indication of the error.

26. A computer-readable medium comprising instructions, which when executed by a processor of an electronic device, cause the processor to perform a method for processing cryptographically secured messages, wherein the method comprises:

determining whether there is an error that prevents processing of a cryptographically secured message, and

when there is an error that prevents the processing of the cryptographically secured message, displaying an indication of how to correct the error.