Localization for Interactive Voice Response Systems

  • US 20110224972A1
  • Filed: 03/12/2010
  • Published: 09/15/2011
  • Est. Priority Date: 03/12/2010
  • Status: Active Grant
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First Claim
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1. A method comprising:

  • using, by a computing system, a language-neutral speech grammar extensible markup language (GRXML) document and a localized response document to build a localized GRXML document,the language-neutral GRXML document and the localized response document being separate documents,the language-neutral GRXML document specifying an initial grammar rule element, the initial grammar rule element specifying a given response type identifier and a given action,the localized response document containing a given response entry that specifies the given response type identifier and a given response in a given language,the localized GRXML document specifying a new grammar rule element, the new grammar rule element specifying the given response in the given language and the given action; and

    installing the localized GRXML document in an IVR system, the localized GRXML document configuring the IVR system to perform the given action when a user of the IVR system speaks the given response to the IVR system.

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