SYSTEMS AND METHODS FOR WEB DECODING

• US 20110238723A1
• Filed: 01/29/2011
• Published: 09/29/2011
• Est. Priority Date: 01/31/2010
• Status: Abandoned Application

• Current Assignee: Verint Systems Limited (Verint Systems Incorporated)
• Original Assignee: Verint Systems Limited (Verint Systems Incorporated)
• Inventors: GROSS, DOR, TETELBAUM, AMIR, HOROVITZ, ITSIK, WEINTRAUB, DANA
• Application Number:
  US13/016,998
• Publication Number:
  US 20110238723A1
• Time in Patent Office: Days
• US Class Current: 709/201
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Reconstructing web sessions of target users may be performed by accepting communication packets exchanged over a network during at least one network session associated with a target user. The packets may be processed so as to identify web pages viewed by the target user during the network session and interactions between the target user and the viewed web pages. The network session may be reconstructed as viewed by the target user over time, based on the identified web pages and interactions. The reconstructed network session may be presented to an operator. The interactions may be identified by a pattern of one or more packets that matches a given interaction selected from a set of possible interactions that are available in a given viewed web page.

Claims

1. A method for communication analysis, comprising:

accepting communication packets exchanged over a network during at least one network session associated with a target user;

processing the packets so as to identify web pages viewed by the target user during the network session and interactions between the target user and the viewed web pages;

reconstructing the network session as viewed by the target user over time, based on the identified web pages and interactions; and

presenting the reconstructed network session to an operator.

2. The method according to claim 1, wherein identifying the interactions comprises identifying in the packets a pattern of one or more packets that matches a given interaction selected from a set of possible interactions that are available for performing in a given viewed web page, and determining, responsively to the identified pattern, that the target user performed the given interaction while viewing the given viewed web page.

3. The method according to claim 2, wherein reconstructing the network session comprises adding the given interaction to the reconstructed network session.

4. The method according to claim 2, wherein identifying the pattern comprises simulating the possible interactions so as to generate respective simulated patterns of packet sequences, and searching in the packets for the pattern that matches one of the simulated patterns.

5. The method according to claim 1, wherein identifying the interactions comprises identifying one or more scripts in a given viewed web page that were invoked by the target user, and adding the identified scripts to the reconstructed network session.

6. The method according to claim 5, wherein the scripts comprise Asynchronous JavaScript And XML (AJAX) scripts.

7. The method according to claim 1, wherein identifying the interactions comprises identifying one or more objects that are referenced by a given viewed web page and were loaded by the given viewed web page in response to one or more of the interactions, and adding the identified objects to the reconstructed network session.

8. The method according to claim 1, wherein reconstructing the network session comprises generating a sequence of session steps, such that a given session step comprises a given viewed web page, state information related to the given viewed web page, and a given packet sequence that matches the session step.

9. The method according to claim 1, wherein processing the packets comprises identifying in the packets input provided by the target user when viewing the web pages.

10. The method according to claim 9, wherein identifying the input comprises identifying in the packets textual input entered by the target user into one or more text boxes in the viewed web pages, and adding the identified textual input to the reconstructed network session.

11. The method according to claim 1, wherein presenting the reconstructed network session comprises presenting the interactions between the target user and the viewed web pages to the operator.

12. The method according to claim 1, wherein presenting the reconstructed network session comprises accepting from the operator a request to perform an interaction that was not performed by the target user in the network session, searching the packets for a pattern of one or more packets that matches a response to the requested interaction, and presenting the response to the operator.

13. The method according to claim 1, wherein identification of the viewed pages and interactions, and reconstruction of the network session, are carried out in a switching element in the network over which the packets are exchanged.

14. A system for communication analysis, comprising:

a memory, which is configured to store communication packets exchanged over a network during at least one network session associated with a target user; and

a processor, which is configured to process the packets so as to identify web pages viewed by the target user during the network session and interactions between the target user and the viewed web pages, and to reconstruct the network session as viewed by the target user over time, based on the identified web pages and interactions, and to output the reconstructed network session.

15. The system according to claim 14, wherein the processor is configured to identify in the packets a pattern of one or more packets that matches a given interaction selected from a set of possible interactions that are available for performing in a given viewed web page, and to determine, responsively to the identified pattern, that the target user performed the given interaction while viewing the given viewed web page.

16. The system according to claim 15, wherein the processor is configured to simulate the possible interactions so as to generate respective simulated patterns of packet sequences, and to identify the pattern by searching in the packets for the pattern that matches one of the simulated patterns.

17. The system according to claim 14, wherein the processor is configured to identify one or more scripts in a given viewed web page that were invoked by the target user, and to add the identified scripts to the reconstructed network session.

18. The system according to claim 14, wherein the processor is configured to identify one or more objects that are referenced by a given viewed web page and were loaded by the given viewed web page in response to one or more of the interactions, and to add the identified objects to the reconstructed network session.

19. The system according to claim 14, wherein the processor is configured to identify in the packets textual input entered by the target user into one or more text boxes in the viewed web pages, and to add the identifies textual input to the reconstructed network session.

20. The system according to claim 14, wherein the processor is configured to present the interactions between the target user and the viewed web pages to the operator in the reconstructed network session.